[{"data":1,"prerenderedAt":589},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbilling\u002Fadd-ons":3,"pomoc-pages:help_en":172},{"id":4,"title":5,"alt":6,"body":7,"description":162,"extension":163,"key":164,"meta":165,"navigation":166,"order":167,"path":168,"seo":169,"stem":170,"__hash__":171},"help_en\u002Fhelp\u002Fbilling\u002Fadd-ons.md","Add-ons","\u002Fpomoc\u002Frozliczenia\u002Fdodatki",{"type":8,"value":9,"toc":153},"minimark",[10,25,30,65,68,72,79,94,97,100,106,110,113,121,125,132,136],[11,12,13,14,18,19,24],"p",{},"Add-ons raise the limits of the plan you are on without moving you to a\nhigher plan. There are two kinds: extra AI credits and extra team seats.\nYou buy both in ",[15,16,17],"strong",{},"Settings, Usage and billing",", and the prices are\nlisted in ",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fbilling\u002Fplans","Plans",". Add-ons are available on paid\nplans only, not on the Free plan.",[26,27,29],"h2",{"id":28},"buying-an-add-on","Buying an add-on",[31,32,33,44,55,62],"ol",{},[34,35,36,37,39,40,43],"li",{},"Open ",[15,38,17],{}," and click ",[15,41,42],{},"Manage add-ons"," on\nyour subscription card.",[34,45,46,47,50,51,54],{},"Choose the add-on and set the quantity under ",[15,48,49],{},"How many?",". For\ncredits, choose under ",[15,52,53],{},"How often do you want this?"," whether the\npurchase should repeat every month (see below).",[34,56,57,58,61],{},"Click ",[15,59,60],{},"Confirm",". Before you do, the dialog shows the net price and,\nfor a recurring add-on, how your monthly subscription total\nchanges.",[34,63,64],{},"The card on file is charged. If your bank asks for authentication,\ncomplete it in the window that opens.",[11,66,67],{},"The new limit applies to your current billing period as soon as the\npayment is confirmed. You do not have to wait for the next renewal.",[26,69,71],{"id":70},"every-month-or-just-this-billing-period","Every month, or just this billing period",[11,73,74,75,78],{},"Credit add-ons come with a ",[15,76,77],{},"Every month \u002F Just this billing period","\ntoggle:",[80,81,82,88],"ul",{},[34,83,84,87],{},[15,85,86],{},"Every month"," adds the credits to your subscription. You are charged\na prorated amount for the rest of the current period straight away,\nand the full amount with every renewal after that. The credits are\ngranted again at the start of each period.",[34,89,90,93],{},[15,91,92],{},"Just this billing period"," is a single purchase. The credits land in\nthe period you are in, the charge happens once, and nothing repeats.\nUse it when an unusually busy month has drained your allowance and you\ndo not want a permanent increase.",[11,95,96],{},"One-off credits behave like the rest of your allowance: they are used\nfirst-come, first-served, and whatever is left at the end of the period\ndoes not carry over. The option is unavailable when your account has no\ncurrent billing period, since there would be nothing to add the credits\nto.",[11,98,99],{},"Seat add-ons are always recurring. There is no one-off seat.",[101,102,103],"blockquote",{},[11,104,105],{},"If a bank authentication window appears during a one-off purchase and\nyou close it without finishing, nothing is charged. You can start the\npurchase again; the abandoned attempt is discarded.",[26,107,109],{"id":108},"reducing-or-removing-an-add-on","Reducing or removing an add-on",[11,111,112],{},"A reduction takes effect at the end of the current billing period, not\nimmediately. You keep the seats and the credits you have already paid\nfor until then, and the smaller amount is charged at the next renewal.\nNothing is refunded, because nothing has been taken away early.",[11,114,115,116,120],{},"A reduction in seats is refused if it would leave your seat limit below\nthe number of people who currently have access. The error message tells\nyou how many people you need to remove first\n(see ",[20,117,119],{"href":118},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members",").",[26,122,124],{"id":123},"add-ons-and-your-invoice","Add-ons and your invoice",[11,126,127,128,120],{},"An increase bought mid-period generates its own payment for the\nprorated amount, so you will see it in the payment history alongside the\nregular monthly charge. A VAT invoice is issued for it in the same way as\nfor the subscription itself\n(see ",[20,129,131],{"href":130},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices and payments",[26,133,135],{"id":134},"whats-next","What's next",[80,137,138,146],{},[34,139,140,141,145],{},"Check whether a higher plan is cheaper than stacking add-ons:\n",[20,142,144],{"href":143},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan",".",[34,147,148,149,145],{},"Track how quickly you use your allowance:\n",[20,150,152],{"href":151},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage",{"title":154,"searchDepth":155,"depth":155,"links":156},"",2,[157,158,159,160,161],{"id":28,"depth":155,"text":29},{"id":70,"depth":155,"text":71},{"id":108,"depth":155,"text":109},{"id":123,"depth":155,"text":124},{"id":134,"depth":155,"text":135},"How to buy extra AI credits and extra team seats, and the difference between a recurring add-on and a one-off credit purchase.","md","billing\u002Fadd-ons",{},true,4,"\u002Fhelp\u002Fbilling\u002Fadd-ons",{"title":5,"description":162},"help\u002Fbilling\u002Fadd-ons","iJ0nDkqzxjqqD1Or_nPFUbVFHXAt5AW6tr_npfl3kBI",[173,178,181,187,193,198,203,208,213,218,223,228,231,236,239,244,249,254,259,264,269,274,279,284,289,294,299,304,309,314,320,323,328,333,338,343,348,353,358,363,368,373,374,379,384,389,394,399,404,409,414,420,425,430,435,440,445,451,456,461,466,471,476,482,485,490,496,501,505,511,517,523,529,535,541,547,553,559,565,571,577,583],{"path":174,"title":175,"description":176,"order":177,"key":177},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":179,"title":180,"description":176,"order":177,"key":177},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":182,"title":183,"description":184,"order":185,"key":186},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":188,"title":189,"description":190,"order":191,"key":192},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":194,"title":195,"description":196,"order":191,"key":197},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":199,"title":200,"description":201,"order":191,"key":202},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":204,"title":205,"description":206,"order":191,"key":207},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":209,"title":210,"description":211,"order":191,"key":212},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":214,"title":215,"description":216,"order":191,"key":217},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":219,"title":220,"description":221,"order":191,"key":222},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":224,"title":225,"description":226,"order":191,"key":227},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":22,"title":23,"description":229,"order":191,"key":230},"A comparison of the Free, Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":232,"title":233,"description":234,"order":191,"key":235},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":118,"title":119,"description":237,"order":191,"key":238},"How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":240,"title":241,"description":242,"order":191,"key":243},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, chat button, texts and placement of the widget to your brand.","widget\u002Fappearance",{"path":245,"title":246,"description":247,"order":191,"key":248},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":250,"title":251,"description":252,"order":155,"key":253},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":255,"title":256,"description":257,"order":155,"key":258},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":260,"title":261,"description":262,"order":155,"key":263},"\u002Fhelp\u002Fgetting-started\u002Fsign-up","Creating an account","How to sign up for Fibly yourself and what the setup wizard does after you sign up.","getting-started\u002Fsign-up",{"path":265,"title":266,"description":267,"order":155,"key":268},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":270,"title":271,"description":272,"order":155,"key":273},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":275,"title":276,"description":277,"order":155,"key":278},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":280,"title":281,"description":282,"order":155,"key":283},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":285,"title":286,"description":287,"order":155,"key":288},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":290,"title":291,"description":292,"order":155,"key":293},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":295,"title":296,"description":297,"order":155,"key":298},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":300,"title":301,"description":302,"order":155,"key":303},"\u002Fhelp\u002Fbilling\u002Fstarting-a-subscription","Starting a subscription","How to subscribe to a Fibly plan from the dashboard, what we need for the invoice, and when the first charge happens.","billing\u002Fstarting-a-subscription",{"path":305,"title":306,"description":307,"order":155,"key":308},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notice","How to set a short notice shown to the customer at the start of every conversation.","widget\u002Fwelcome-notification",{"path":310,"title":311,"description":312,"order":155,"key":313},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":315,"title":316,"description":317,"order":318,"key":319},"\u002Fhelp\u002Fcustomers\u002Fbanning","Banning customers and IP addresses","How to stop an abusive customer or visitor from writing to you, and how to lift a ban.",3,"customers\u002Fbanning",{"path":143,"title":144,"description":321,"order":318,"key":322},"How to move to a higher or lower plan in Fibly, when the change takes effect, and how the difference is charged.","billing\u002Fchanging-plan",{"path":324,"title":325,"description":326,"order":318,"key":327},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":329,"title":330,"description":331,"order":318,"key":332},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":334,"title":335,"description":336,"order":318,"key":337},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":339,"title":340,"description":341,"order":318,"key":342},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":344,"title":345,"description":346,"order":318,"key":347},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":349,"title":350,"description":351,"order":318,"key":352},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":354,"title":355,"description":356,"order":318,"key":357},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":359,"title":360,"description":361,"order":318,"key":362},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":364,"title":365,"description":366,"order":318,"key":367},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":369,"title":370,"description":371,"order":167,"key":372},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":168,"title":5,"description":162,"order":167,"key":164},{"path":375,"title":376,"description":377,"order":167,"key":378},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":380,"title":381,"description":382,"order":167,"key":383},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button on your site.","widget\u002Fenabling-and-disabling",{"path":385,"title":386,"description":387,"order":167,"key":388},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":390,"title":391,"description":392,"order":167,"key":393},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":395,"title":396,"description":397,"order":167,"key":398},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":400,"title":401,"description":402,"order":167,"key":403},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":405,"title":406,"description":407,"order":167,"key":408},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":410,"title":411,"description":412,"order":167,"key":413},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":415,"title":416,"description":417,"order":418,"key":419},"\u002Fhelp\u002Fbilling\u002Fcancelling-and-resuming","Cancelling and resuming","How to cancel your Fibly subscription, what happens until the end of the paid period, and how to resume before it ends.",5,"billing\u002Fcancelling-and-resuming",{"path":421,"title":422,"description":423,"order":418,"key":424},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":426,"title":427,"description":428,"order":418,"key":429},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":431,"title":432,"description":433,"order":418,"key":434},"\u002Fhelp\u002Fbot-configuration\u002Flanguages","Languages","Which languages Fibly supports (Polish, English, German) and how to set up a multilingual bot, widget, and knowledge base.","bot-configuration\u002Flanguages",{"path":436,"title":437,"description":438,"order":418,"key":439},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":441,"title":442,"description":443,"order":418,"key":444},"\u002Fhelp\u002Fwidget\u002Fcustomization","Widget personalization","What each plan lets you change in the widget's style, including themes, fonts, the Fibly footer, per-element colors and corner rounding.","widget\u002Fcustomization",{"path":446,"title":447,"description":448,"order":449,"key":450},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":452,"title":453,"description":454,"order":449,"key":455},"\u002Fhelp\u002Fwidget\u002Fcustom-css","Custom CSS","How to style the widget with your own CSS, with the full list of class names and variables you can rely on.","widget\u002Fcustom-css",{"path":457,"title":458,"description":459,"order":449,"key":460},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":462,"title":463,"description":464,"order":449,"key":465},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":467,"title":468,"description":469,"order":449,"key":470},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":472,"title":473,"description":474,"order":449,"key":475},"\u002Fhelp\u002Fbilling\u002Ffailed-payments","When a payment fails","What happens when a card charge is declined, how long we keep retrying, and what to do to restore the subscription.","billing\u002Ffailed-payments",{"path":477,"title":478,"description":479,"order":480,"key":481},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":151,"title":152,"description":483,"order":480,"key":484},"What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":486,"title":487,"description":488,"order":480,"key":489},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":491,"title":492,"description":493,"order":494,"key":495},"\u002Fhelp\u002Fknowledge-base\u002Fsync-from-url","Sync an article from a URL","How to keep a knowledge base article up to date automatically by fetching its content from a public URL.",8,"knowledge-base\u002Fsync-from-url",{"path":497,"title":498,"description":499,"order":494,"key":500},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":130,"title":131,"description":502,"order":503,"key":504},"The difference between a payment record and a VAT invoice, when we issue the invoice, and how to download the PDF.",9,"billing\u002Finvoices",{"path":506,"title":507,"description":508,"order":509,"key":510},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":512,"title":513,"description":514,"order":515,"key":516},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":518,"title":519,"description":520,"order":521,"key":522},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":524,"title":525,"description":526,"order":527,"key":528},"\u002Fhelp\u002Fchannels","Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":530,"title":531,"description":532,"order":533,"key":534},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":536,"title":537,"description":538,"order":539,"key":540},"\u002Fhelp\u002Ftools","Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":542,"title":543,"description":544,"order":545,"key":546},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":548,"title":549,"description":550,"order":551,"key":552},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":554,"title":555,"description":556,"order":557,"key":558},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":560,"title":561,"description":562,"order":563,"key":564},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":566,"title":567,"description":568,"order":569,"key":570},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":572,"title":573,"description":574,"order":575,"key":576},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":578,"title":579,"description":580,"order":581,"key":582},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":584,"title":585,"description":586,"order":587,"key":588},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1791970488630]