[{"data":1,"prerenderedAt":603},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbilling\u002Fcredits-and-usage":3,"pomoc-pages:help_en":280},{"id":4,"title":5,"alt":6,"body":7,"description":271,"extension":272,"key":273,"meta":274,"navigation":275,"order":262,"path":276,"seo":277,"stem":278,"__hash__":279},"help_en\u002Fhelp\u002Fbilling\u002Fcredits-and-usage.md","Credits and usage","\u002Fpomoc\u002Frozliczenia\u002Fkredyty-i-uzycie",{"type":8,"value":9,"toc":260},"minimark",[10,14,19,26,29,88,97,101,104,120,124,144,148,155,169,173,176,221,235,239,246,250],[11,12,13],"p",{},"AI credits are the internal unit Fibly uses to measure your account's\nAI consumption. Each plan includes a set allowance of credits that\nrenews every month.",[15,16,18],"h2",{"id":17},"the-rate","The rate",[11,20,21,25],{},[22,23,24],"strong",{},"One AI-generated message consumes 10 credits."," The rule is the same\nregardless of the length of the message or the topic of the\nconversation.",[11,27,28],{},"This makes it easy to convert your plan's credit allowance into a\nnumber of messages:",[30,31,32,45],"table",{},[33,34,35],"thead",{},[36,37,38,42],"tr",{},[39,40,41],"th",{},"Credit allowance",[39,43,44],{},"AI messages per month",[46,47,48,57,65,73,80],"tbody",{},[36,49,50,54],{},[51,52,53],"td",{},"5,000 (Starter)",[51,55,56],{},"500",[36,58,59,62],{},[51,60,61],{},"20,000 (Professional)",[51,63,64],{},"2,000",[36,66,67,70],{},[51,68,69],{},"1,000 (add-on)",[51,71,72],{},"100",[36,74,75,78],{},[51,76,77],{},"5,000 (add-on)",[51,79,56],{},[36,81,82,85],{},[51,83,84],{},"10,000 (add-on)",[51,86,87],{},"1,000",[11,89,90,91,96],{},"You will find a full comparison of plans and add-ons in the\n",[92,93,95],"a",{"href":94},"\u002Fhelp\u002Fbilling\u002Fplans","Plans"," article.",[15,98,100],{"id":99},"what-consumes-credits","What consumes credits",[11,102,103],{},"Credits are consumed by every operation in which the bot consults the\nlanguage model:",[105,106,107,114],"ul",{},[108,109,110,113],"li",{},[22,111,112],{},"a bot reply to a customer in chat",": 10 credits per message,",[108,115,116,119],{},[22,117,118],{},"AI assist for an agent",": generating a draft reply also consumes\n10 credits.",[15,121,123],{"id":122},"what-does-not-consume-credits","What does not consume credits",[105,125,126,129,132,135,138,141],{},[108,127,128],{},"messages an agent types manually to a customer,",[108,130,131],{},"semantic search across the knowledge base and indexing of articles,",[108,133,134],{},"automatic conversation classifications used by the Control Center,",[108,136,137],{},"opening and viewing conversations in the dashboard,",[108,139,140],{},"changing settings or editing knowledge base articles in visual\nmode,",[108,142,143],{},"managing your team and billing.",[15,145,147],{"id":146},"where-to-check-your-usage","Where to check your usage",[11,149,150,151,154],{},"In ",[22,152,153],{},"Settings, Billing"," you will find two charts:",[105,156,157,163],{},[108,158,159,162],{},[22,160,161],{},"Usage in the current period",": how many credits you have already\nused since the start of the current billing cycle, relative to your\nplan's limit.",[108,164,165,168],{},[22,166,167],{},"12-month history",": how you have used credits in previous periods.\nThis helps you spot seasonality and predict whether your plan is the\nright fit.",[15,170,172],{"id":171},"what-happens-when-you-exceed-your-limit","What happens when you exceed your limit",[11,174,175],{},"When your plan's credits run out:",[105,177,178,189,218],{},[108,179,180,181,184,185,188],{},"the bot ",[22,182,183],{},"still replies"," to customers if you have purchased\n",[22,186,187],{},"additional credits"," (each further reply consumes credits from the\npurchased allowance),",[108,190,191,192,195,196,199,200],{},"if your additional credits also run out, ",[22,193,194],{},"chat keeps working",", but\nthe bot no longer generates its own replies and goes straight to\n",[22,197,198],{},"escalation",":\n",[105,201,202,215],{},[108,203,204,205,209,210,214],{},"with ",[92,206,208],{"href":207},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","human support"," enabled,\nthe conversation is sent to your team in the\n",[92,211,213],{"href":212},"\u002Fhelp\u002Flive-support","Live support"," section,",[108,216,217],{},"with human support disabled, Fibly immediately sends an email with\na summary of the conversation to your team.",[108,219,220],{},"you will receive an email notification that your limit is close\n(usually at 80% and 100% usage).",[222,223,224],"blockquote",{},[11,225,226,229,230,234],{},[22,227,228],{},"Tip:"," if you notice that your credit allowance regularly runs out\nbefore the end of the period, instead of buying additional credits,\nconsider ",[92,231,233],{"href":232},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","changing your plan"," to a\nhigher one. It usually works out cheaper.",[15,236,238],{"id":237},"credit-renewal","Credit renewal",[11,240,241,242,245],{},"Your credit allowance renews ",[22,243,244],{},"on the first day of each billing\nperiod",". Unused credits from the previous period do not carry over to\nthe next.",[15,247,249],{"id":248},"whats-next","What's next",[11,251,252,253,256,257,259],{},"To increase your credit allowance,\n",[92,254,255],{"href":232},"change your plan"," to a higher one or buy\nadditional credits (see ",[92,258,95],{"href":94},"). In both cases,\nemail us, as configuration changes are currently handled by our team.",{"title":261,"searchDepth":262,"depth":262,"links":263},"",2,[264,265,266,267,268,269,270],{"id":17,"depth":262,"text":18},{"id":99,"depth":262,"text":100},{"id":122,"depth":262,"text":123},{"id":146,"depth":262,"text":147},{"id":171,"depth":262,"text":172},{"id":237,"depth":262,"text":238},{"id":248,"depth":262,"text":249},"What AI credits are, how many a single bot message consumes, and where to check your current usage.","md","billing\u002Fcredits-and-usage",{},true,"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage",{"title":5,"description":271},"help\u002Fbilling\u002Fcredits-and-usage","TI7CceHCVdw6N7FQIoi373H9XmEa31a5pb-R_JxriFs",[281,286,289,295,301,306,311,316,321,326,329,334,339,344,349,354,359,360,365,370,375,380,385,390,395,400,406,410,415,420,425,430,435,440,446,451,456,461,466,471,476,481,486,491,496,501,507,512,517,522,528,533,539,545,551,557,563,569,573,579,585,591,597],{"path":282,"title":283,"description":284,"order":285,"key":285},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":287,"title":288,"description":284,"order":285,"key":285},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":290,"title":291,"description":292,"order":293,"key":294},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":296,"title":297,"description":298,"order":299,"key":300},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":302,"title":303,"description":304,"order":299,"key":305},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":307,"title":308,"description":309,"order":299,"key":310},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":312,"title":313,"description":314,"order":299,"key":315},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":317,"title":318,"description":319,"order":299,"key":320},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":322,"title":323,"description":324,"order":299,"key":325},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":94,"title":95,"description":327,"order":299,"key":328},"A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":330,"title":331,"description":332,"order":299,"key":333},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":335,"title":336,"description":337,"order":299,"key":338},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":340,"title":341,"description":342,"order":299,"key":343},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":345,"title":346,"description":347,"order":299,"key":348},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":350,"title":351,"description":352,"order":262,"key":353},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":355,"title":356,"description":357,"order":262,"key":358},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":276,"title":5,"description":271,"order":262,"key":273},{"path":361,"title":362,"description":363,"order":262,"key":364},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":366,"title":367,"description":368,"order":262,"key":369},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":371,"title":372,"description":373,"order":262,"key":374},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":376,"title":377,"description":378,"order":262,"key":379},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":381,"title":382,"description":383,"order":262,"key":384},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":386,"title":387,"description":388,"order":262,"key":389},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":391,"title":392,"description":393,"order":262,"key":394},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":396,"title":397,"description":398,"order":262,"key":399},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":401,"title":402,"description":403,"order":404,"key":405},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":207,"title":407,"description":408,"order":404,"key":409},"Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":411,"title":412,"description":413,"order":404,"key":414},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":416,"title":417,"description":418,"order":404,"key":419},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":421,"title":422,"description":423,"order":404,"key":424},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":426,"title":427,"description":428,"order":404,"key":429},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":431,"title":432,"description":433,"order":404,"key":434},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":436,"title":437,"description":438,"order":404,"key":439},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":441,"title":442,"description":443,"order":444,"key":445},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":447,"title":448,"description":449,"order":444,"key":450},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":452,"title":453,"description":454,"order":444,"key":455},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":457,"title":458,"description":459,"order":444,"key":460},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":462,"title":463,"description":464,"order":444,"key":465},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":467,"title":468,"description":469,"order":444,"key":470},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":472,"title":473,"description":474,"order":444,"key":475},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":477,"title":478,"description":479,"order":444,"key":480},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":232,"title":482,"description":483,"order":484,"key":485},"Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":487,"title":488,"description":489,"order":484,"key":490},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":492,"title":493,"description":494,"order":484,"key":495},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":497,"title":498,"description":499,"order":484,"key":500},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":502,"title":503,"description":504,"order":505,"key":506},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":508,"title":509,"description":510,"order":505,"key":511},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":513,"title":514,"description":515,"order":505,"key":516},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":518,"title":519,"description":520,"order":505,"key":521},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":523,"title":524,"description":525,"order":526,"key":527},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":529,"title":530,"description":531,"order":526,"key":532},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":534,"title":535,"description":536,"order":537,"key":538},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":540,"title":541,"description":542,"order":543,"key":544},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":546,"title":547,"description":548,"order":549,"key":550},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":552,"title":553,"description":554,"order":555,"key":556},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":558,"title":559,"description":560,"order":561,"key":562},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":564,"title":565,"description":566,"order":567,"key":568},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":212,"title":213,"description":570,"order":571,"key":572},"How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":574,"title":575,"description":576,"order":577,"key":578},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":580,"title":581,"description":582,"order":583,"key":584},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":586,"title":587,"description":588,"order":589,"key":590},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":592,"title":593,"description":594,"order":595,"key":596},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":598,"title":599,"description":600,"order":601,"key":602},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442592]