[{"data":1,"prerenderedAt":541},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbilling\u002Finvoices":3,"pomoc-pages:help_en":218},{"id":4,"title":5,"alt":6,"body":7,"description":208,"extension":209,"key":210,"meta":211,"navigation":212,"order":213,"path":214,"seo":215,"stem":216,"__hash__":217},"help_en\u002Fhelp\u002Fbilling\u002Finvoices.md","Invoices","\u002Fpomoc\u002Frozliczenia\u002Ffaktury",{"type":8,"value":9,"toc":192},"minimark",[10,22,27,30,83,87,91,94,97,100,103,106,121,125,132,139,143,149,153,164,168,173,176,180],[11,12,13,14,18,19,21],"p",{},"You will find every invoice issued for your use of Fibly in\n",[15,16,17],"strong",{},"Settings, Billing",", in the ",[15,20,5],{}," section. Each one is issued\nin PLN, at the end of the monthly billing period.",[23,24,26],"h2",{"id":25},"the-invoices-table","The invoices table",[11,28,29],{},"The table shows:",[31,32,33,40,46,52,58,77],"ul",{},[34,35,36,39],"li",{},[15,37,38],{},"Invoice number",": a unique identifier issued by our billing\nsystem.",[34,41,42,45],{},[15,43,44],{},"Issue date",": the day the document was generated.",[34,47,48,51],{},[15,49,50],{},"Due date",": the date by which payment must be made.",[34,53,54,57],{},[15,55,56],{},"Gross amount",": the full amount due (including VAT).",[34,59,60,63,64,68,69,72,73,76],{},[15,61,62],{},"Status",": ",[65,66,67],"em",{},"Paid",", ",[65,70,71],{},"Unpaid",", or ",[65,74,75],{},"Overdue",".",[34,78,79,82],{},[15,80,81],{},"Actions",": download the PDF.",[23,84,86],{"id":85},"statuses","Statuses",[88,89,67],"h3",{"id":90},"paid",[11,92,93],{},"The invoice has been recorded as settled. No further action is needed\non Fibly's side.",[88,95,71],{"id":96},"unpaid",[11,98,99],{},"The invoice has been issued but not yet paid. The due date has not yet\npassed.",[88,101,75],{"id":102},"overdue",[11,104,105],{},"The due date has passed and we have not recorded a payment. You will\nreceive an email reminder, and if the invoice remains overdue for an\nextended period, we may suspend access to the bot until the amount is\nsettled.",[107,108,109],"blockquote",{},[11,110,111,114,115,120],{},[15,112,113],{},"If you see an \"Overdue\" status but you have already paid the\ninvoice",", email us at ",[116,117,119],"a",{"href":118},"mailto:kontakt@fibly.pl","kontakt@fibly.pl",".\nIt usually takes 1–2 business days for a bank payment to be recorded\nin our system.",[23,122,124],{"id":123},"invoices-in-ksef","Invoices in KSeF",[11,126,127,128,131],{},"Fibly invoices are issued in ",[15,129,130],{},"KSeF"," (the National e-Invoicing\nSystem), Poland's central, government-run system for exchanging\ninvoices. The KSeF number and the full content of the document go\ndirectly to KSeF and are available to your accounting team through the\nsame channel they use to receive all other invoices.",[11,133,134,135,138],{},"The PDF files you download from the Fibly dashboard are\n",[15,136,137],{},"visualizations"," of the invoices issued in KSeF. They are intended\nfor preview and supplementary archiving, but the original document\nremains the one registered in KSeF.",[23,140,142],{"id":141},"downloading-a-pdf","Downloading a PDF",[11,144,145,146,148],{},"In the ",[15,147,81],{}," column, click the download icon to save the invoice\nvisualization as a PDF. The file is suitable for previewing in the\ndashboard and for archiving in your own system. The original invoice\nis downloaded from KSeF.",[23,150,152],{"id":151},"billing-frequency","Billing frequency",[11,154,155,156,159,160,163],{},"Invoices are issued ",[15,157,158],{},"once a month",", in the first few days of the\nnext billing period (for example, the invoice for January will appear\nin the first few days of February). The standard payment term is\n",[15,161,162],{},"14 days"," from the issue date.",[23,165,167],{"id":166},"invoice-details","Invoice details",[11,169,170,171,76],{},"The company details we use to issue your invoice (name, tax ID,\naddress) are agreed with you during your first call with our sales\nteam. If you need to change these details (for example, after a change\nof registered office), email us at\n",[116,172,119],{"href":118},[11,174,175],{},"The new details will be applied from the next invoice; we do not\ncorrect invoices that have already been issued without a clear reason\n(a change of tax ID, an error in the company name).",[23,177,179],{"id":178},"whats-next","What's next",[11,181,182,183,187,188,76],{},"To optimize your costs, check\n",[116,184,186],{"href":185},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage",". If you regularly\ndo not use your full allowance, you can probably move to a lower plan:\n",[116,189,191],{"href":190},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan",{"title":193,"searchDepth":194,"depth":194,"links":195},"",2,[196,197,203,204,205,206,207],{"id":25,"depth":194,"text":26},{"id":85,"depth":194,"text":86,"children":198},[199,201,202],{"id":90,"depth":200,"text":67},3,{"id":96,"depth":200,"text":71},{"id":102,"depth":200,"text":75},{"id":123,"depth":194,"text":124},{"id":141,"depth":194,"text":142},{"id":151,"depth":194,"text":152},{"id":166,"depth":194,"text":167},{"id":178,"depth":194,"text":179},"Where to find your invoices, what their payment statuses mean, and how to download a PDF.","md","billing\u002Finvoices",{},true,4,"\u002Fhelp\u002Fbilling\u002Finvoices",{"title":5,"description":208},"help\u002Fbilling\u002Finvoices","kr15uV4019nQLv-nePtTDXSKphbYFy2v2DgWNScYyao",[219,224,227,233,239,244,249,254,259,264,269,274,279,284,289,294,299,302,307,312,317,322,327,332,337,342,347,352,357,362,367,372,377,382,387,392,397,402,403,408,413,418,422,427,432,437,443,448,453,458,464,469,475,481,487,493,499,505,511,517,523,529,535],{"path":220,"title":221,"description":222,"order":223,"key":223},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":225,"title":226,"description":222,"order":223,"key":223},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":228,"title":229,"description":230,"order":231,"key":232},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":234,"title":235,"description":236,"order":237,"key":238},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":240,"title":241,"description":242,"order":237,"key":243},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":245,"title":246,"description":247,"order":237,"key":248},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":250,"title":251,"description":252,"order":237,"key":253},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":255,"title":256,"description":257,"order":237,"key":258},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":260,"title":261,"description":262,"order":237,"key":263},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":265,"title":266,"description":267,"order":237,"key":268},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":270,"title":271,"description":272,"order":237,"key":273},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":275,"title":276,"description":277,"order":237,"key":278},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":280,"title":281,"description":282,"order":237,"key":283},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":285,"title":286,"description":287,"order":237,"key":288},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":290,"title":291,"description":292,"order":194,"key":293},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":295,"title":296,"description":297,"order":194,"key":298},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":185,"title":186,"description":300,"order":194,"key":301},"What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":303,"title":304,"description":305,"order":194,"key":306},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":308,"title":309,"description":310,"order":194,"key":311},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":313,"title":314,"description":315,"order":194,"key":316},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":318,"title":319,"description":320,"order":194,"key":321},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":323,"title":324,"description":325,"order":194,"key":326},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":328,"title":329,"description":330,"order":194,"key":331},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":333,"title":334,"description":335,"order":194,"key":336},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":338,"title":339,"description":340,"order":194,"key":341},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":343,"title":344,"description":345,"order":200,"key":346},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":348,"title":349,"description":350,"order":200,"key":351},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":353,"title":354,"description":355,"order":200,"key":356},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":358,"title":359,"description":360,"order":200,"key":361},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":363,"title":364,"description":365,"order":200,"key":366},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":368,"title":369,"description":370,"order":200,"key":371},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":373,"title":374,"description":375,"order":200,"key":376},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":378,"title":379,"description":380,"order":200,"key":381},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":383,"title":384,"description":385,"order":213,"key":386},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":388,"title":389,"description":390,"order":213,"key":391},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":393,"title":394,"description":395,"order":213,"key":396},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":398,"title":399,"description":400,"order":213,"key":401},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":214,"title":5,"description":208,"order":213,"key":210},{"path":404,"title":405,"description":406,"order":213,"key":407},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":409,"title":410,"description":411,"order":213,"key":412},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":414,"title":415,"description":416,"order":213,"key":417},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":190,"title":191,"description":419,"order":420,"key":421},"How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":423,"title":424,"description":425,"order":420,"key":426},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":428,"title":429,"description":430,"order":420,"key":431},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":433,"title":434,"description":435,"order":420,"key":436},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":438,"title":439,"description":440,"order":441,"key":442},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":444,"title":445,"description":446,"order":441,"key":447},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":449,"title":450,"description":451,"order":441,"key":452},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":454,"title":455,"description":456,"order":441,"key":457},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":459,"title":460,"description":461,"order":462,"key":463},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":465,"title":466,"description":467,"order":462,"key":468},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":470,"title":471,"description":472,"order":473,"key":474},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":476,"title":477,"description":478,"order":479,"key":480},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":482,"title":483,"description":484,"order":485,"key":486},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":488,"title":489,"description":490,"order":491,"key":492},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":494,"title":495,"description":496,"order":497,"key":498},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":500,"title":501,"description":502,"order":503,"key":504},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":506,"title":507,"description":508,"order":509,"key":510},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":512,"title":513,"description":514,"order":515,"key":516},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":518,"title":519,"description":520,"order":521,"key":522},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":524,"title":525,"description":526,"order":527,"key":528},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":530,"title":531,"description":532,"order":533,"key":534},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":536,"title":537,"description":538,"order":539,"key":540},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442631]