[{"data":1,"prerenderedAt":580},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbilling\u002Fplans":3,"pomoc-pages:help_en":258},{"id":4,"title":5,"alt":6,"body":7,"description":248,"extension":249,"key":250,"meta":251,"navigation":252,"order":253,"path":254,"seo":255,"stem":256,"__hash__":257},"help_en\u002Fhelp\u002Fbilling\u002Fplans.md","Plans","\u002Fpomoc\u002Frozliczenia\u002Fplany",{"type":8,"value":9,"toc":238},"minimark",[10,14,32,37,43,46,75,78,82,88,90,115,118,122,128,130,144,147,156,160,163,189,194,198,201,218,222],[11,12,13],"p",{},"Fibly offers three subscription tiers. Your choice depends on the\namount of traffic on your site, the number of people on your team, and\nthe level of personalization you need.",[15,16,17],"blockquote",{},[11,18,19,31],{},[20,21,22,23,30],"strong",{},"Check current prices and limits at\n",[24,25,29],"a",{"href":26,"rel":27},"https:\u002F\u002Ffibly.co.uk\u002Fpricing",[28],"nofollow","fibly.co.uk\u002Fpricing","."," The values in\nthis article reflect the current offering, but the pricing page is\nthe source of truth.",[33,34,36],"h2",{"id":35},"starter","Starter",[11,38,39,42],{},[20,40,41],{},"PLN 149 net \u002F month."," The entry-level plan for small sites and\nstores that are just getting started with a bot.",[11,44,45],{},"Includes:",[47,48,49,56,62,69],"ul",{},[50,51,52,55],"li",{},[20,53,54],{},"5,000 AI credits"," per month,",[50,57,58,61],{},[20,59,60],{},"3 team seats",",",[50,63,64,65,68],{},"a ",[20,66,67],{},"basic level of personalization"," for the bot's appearance and\nbehavior,",[50,70,64,71,74],{},[20,72,73],{},"basic level of analytics"," (Overview).",[11,76,77],{},"Who it's for: a small store, a blog, a service website, a sole trader.",[33,79,81],{"id":80},"professional","Professional",[11,83,84,87],{},[20,85,86],{},"PLN 499 net \u002F month."," The plan for growing businesses that need a\nlarger team and deeper analytics.",[11,89,45],{},[47,91,92,97,102,108],{},[50,93,94,55],{},[20,95,96],{},"20,000 AI credits",[50,98,99,61],{},[20,100,101],{},"10 team seats",[50,103,104,107],{},[20,105,106],{},"full personalization",": access to all of the bot's and widget's\nconfiguration options,",[50,109,110,111,114],{},"an ",[20,112,113],{},"advanced level of analytics",": the Control Center with\nescalation metrics and AI insights.",[11,116,117],{},"Who it's for: a mid-sized e-commerce business, a store with support in\nseveral languages, a support team of several people.",[33,119,121],{"id":120},"enterprise","Enterprise",[11,123,124,127],{},[20,125,126],{},"Custom pricing."," A plan tailored to large deployments that exceed\nthe Professional limits or require additional integrations and SLAs.",[11,129,45],{},[47,131,132,135,138,141],{},[50,133,134],{},"custom credit and seat limits,",[50,136,137],{},"a dedicated technical account manager,",[50,139,140],{},"SLA agreements on response time and availability,",[50,142,143],{},"the option of custom integrations.",[11,145,146],{},"Who it's for: large companies, stores with traffic measured in\nhundreds of thousands of sessions per month, organizations that\nrequire individual contracts.",[11,148,149,150,155],{},"For Enterprise, ",[24,151,154],{"href":152,"rel":153},"https:\u002F\u002Ffibly.co.uk\u002Fcontact",[28],"book a call"," with our\nsales team and we will prepare an offer tailored to your needs.",[33,157,159],{"id":158},"add-ons","Add-ons",[11,161,162],{},"Regardless of your plan, you can purchase add-ons that extend your\ncredit or seat limit. We configure add-ons together with you after you\nget in touch.",[47,164,165,171,177,183],{},[50,166,167,170],{},[20,168,169],{},"+1,000 AI credits",": PLN 49 net \u002F month.",[50,172,173,176],{},[20,174,175],{},"+5,000 AI credits",": PLN 219 net \u002F month.",[50,178,179,182],{},[20,180,181],{},"+10,000 AI credits",": PLN 349 net \u002F month.",[50,184,185,188],{},[20,186,187],{},"+1 team seat",": PLN 15 net \u002F month.",[15,190,191],{},[11,192,193],{},"Add-ons are active for as long as you keep them. The value of credits\nfrom add-ons renews with each billing period.",[33,195,197],{"id":196},"changing-your-plan-and-buying-add-ons","Changing your plan and buying add-ons",[11,199,200],{},"Changing your plan and activating add-ons is done by contacting our\nteam. You will not find a plan-change button in the dashboard, because\nwe tailor the configuration to your situation manually.",[11,202,203,204,208,209,212,213,217],{},"To change your plan or buy add-ons, email us at\n",[24,205,207],{"href":206},"mailto:kontakt@fibly.pl","kontakt@fibly.pl"," or\n",[24,210,154],{"href":152,"rel":211},[28]," with our sales team.\nWe describe the full process in the\n",[24,214,216],{"href":215},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan"," article.",[33,219,221],{"id":220},"whats-next","What's next",[47,223,224,231],{},[50,225,226,227,30],{},"Check how many credits you have used in the current period:\n",[24,228,230],{"href":229},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage",[50,232,233,234,30],{},"Review your invoice history: ",[24,235,237],{"href":236},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices",{"title":239,"searchDepth":240,"depth":240,"links":241},"",2,[242,243,244,245,246,247],{"id":35,"depth":240,"text":36},{"id":80,"depth":240,"text":81},{"id":120,"depth":240,"text":121},{"id":158,"depth":240,"text":159},{"id":196,"depth":240,"text":197},{"id":220,"depth":240,"text":221},"A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","md","billing\u002Fplans",{},true,1,"\u002Fhelp\u002Fbilling\u002Fplans",{"title":5,"description":248},"help\u002Fbilling\u002Fplans","pDoWy-iXRsvxjgl9N8W43gu0CjdkN-msVVfyB5sqSss",[259,264,267,273,278,283,288,293,298,303,304,309,314,319,324,329,334,337,342,347,352,357,362,367,372,377,383,388,393,398,403,408,413,418,424,429,434,439,442,447,452,457,461,466,471,476,482,487,492,497,503,508,514,520,526,532,538,544,550,556,562,568,574],{"path":260,"title":261,"description":262,"order":263,"key":263},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":265,"title":266,"description":262,"order":263,"key":263},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":268,"title":269,"description":270,"order":271,"key":272},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":274,"title":275,"description":276,"order":253,"key":277},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":279,"title":280,"description":281,"order":253,"key":282},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":284,"title":285,"description":286,"order":253,"key":287},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":289,"title":290,"description":291,"order":253,"key":292},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":294,"title":295,"description":296,"order":253,"key":297},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":299,"title":300,"description":301,"order":253,"key":302},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":254,"title":5,"description":248,"order":253,"key":250},{"path":305,"title":306,"description":307,"order":253,"key":308},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":310,"title":311,"description":312,"order":253,"key":313},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":315,"title":316,"description":317,"order":253,"key":318},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":320,"title":321,"description":322,"order":253,"key":323},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":325,"title":326,"description":327,"order":240,"key":328},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":330,"title":331,"description":332,"order":240,"key":333},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":229,"title":230,"description":335,"order":240,"key":336},"What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":338,"title":339,"description":340,"order":240,"key":341},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":343,"title":344,"description":345,"order":240,"key":346},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":348,"title":349,"description":350,"order":240,"key":351},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":353,"title":354,"description":355,"order":240,"key":356},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":358,"title":359,"description":360,"order":240,"key":361},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":363,"title":364,"description":365,"order":240,"key":366},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":368,"title":369,"description":370,"order":240,"key":371},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":373,"title":374,"description":375,"order":240,"key":376},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":378,"title":379,"description":380,"order":381,"key":382},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":384,"title":385,"description":386,"order":381,"key":387},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":389,"title":390,"description":391,"order":381,"key":392},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":394,"title":395,"description":396,"order":381,"key":397},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":399,"title":400,"description":401,"order":381,"key":402},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":404,"title":405,"description":406,"order":381,"key":407},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":409,"title":410,"description":411,"order":381,"key":412},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":414,"title":415,"description":416,"order":381,"key":417},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":419,"title":420,"description":421,"order":422,"key":423},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":425,"title":426,"description":427,"order":422,"key":428},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":430,"title":431,"description":432,"order":422,"key":433},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":435,"title":436,"description":437,"order":422,"key":438},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":236,"title":237,"description":440,"order":422,"key":441},"Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":443,"title":444,"description":445,"order":422,"key":446},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":448,"title":449,"description":450,"order":422,"key":451},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":453,"title":454,"description":455,"order":422,"key":456},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":215,"title":216,"description":458,"order":459,"key":460},"How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":462,"title":463,"description":464,"order":459,"key":465},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":467,"title":468,"description":469,"order":459,"key":470},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":472,"title":473,"description":474,"order":459,"key":475},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":477,"title":478,"description":479,"order":480,"key":481},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":483,"title":484,"description":485,"order":480,"key":486},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":488,"title":489,"description":490,"order":480,"key":491},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":493,"title":494,"description":495,"order":480,"key":496},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":498,"title":499,"description":500,"order":501,"key":502},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":504,"title":505,"description":506,"order":501,"key":507},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":509,"title":510,"description":511,"order":512,"key":513},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":515,"title":516,"description":517,"order":518,"key":519},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":521,"title":522,"description":523,"order":524,"key":525},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":527,"title":528,"description":529,"order":530,"key":531},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":533,"title":534,"description":535,"order":536,"key":537},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":539,"title":540,"description":541,"order":542,"key":543},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":545,"title":546,"description":547,"order":548,"key":549},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":551,"title":552,"description":553,"order":554,"key":555},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":557,"title":558,"description":559,"order":560,"key":561},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":563,"title":564,"description":565,"order":566,"key":567},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":569,"title":570,"description":571,"order":572,"key":573},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":575,"title":576,"description":577,"order":578,"key":579},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442579]