[{"data":1,"prerenderedAt":527},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbilling\u002Fteam-seats":3,"pomoc-pages:help_en":203},{"id":4,"title":5,"alt":6,"body":7,"description":193,"extension":194,"key":195,"meta":196,"navigation":197,"order":198,"path":199,"seo":200,"stem":201,"__hash__":202},"help_en\u002Fhelp\u002Fbilling\u002Fteam-seats.md","Team seats","\u002Fpomoc\u002Frozliczenia\u002Fmiejsca-w-zespole",{"type":8,"value":9,"toc":183},"minimark",[10,25,30,52,64,78,82,97,101,107,118,122,125,152,156,162,170,173,177],[11,12,13,14,18,19,24],"p",{},"A \"seat\" is a slot for one user with access to the Fibly dashboard.\nEach plan includes a set number of seats, which you can see in\n",[15,16,17],"strong",{},"Settings, Billing"," and in\n",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members",".",[26,27,29],"h2",{"id":28},"the-limit-in-your-plan","The limit in your plan",[31,32,33,40,46],"ul",{},[34,35,36,39],"li",{},[15,37,38],{},"Starter",": 3 seats.",[34,41,42,45],{},[15,43,44],{},"Professional",": 10 seats.",[34,47,48,51],{},[15,49,50],{},"Enterprise",": agreed individually.",[11,53,54,55,58,59,63],{},"Every active member and every ",[15,56,57],{},"pending"," invitation takes up a seat.\n",[60,61,62],"em",{},"Expired"," invitations free up a seat again.",[11,65,66,67,71,72,24],{},"Full plan comparison: ",[20,68,70],{"href":69},"\u002Fhelp\u002Fbilling\u002Fplans","Plans",". You will find\ncurrent limits and the prices of additional seats at\n",[20,73,77],{"href":74,"rel":75},"https:\u002F\u002Ffibly.co.uk\u002Fpricing",[76],"nofollow","fibly.co.uk\u002Fpricing",[26,79,81],{"id":80},"what-counts-as-a-seat","What counts as a seat",[11,83,84,85,88,89,92,93,96],{},"All members with the ",[15,86,87],{},"Administrator",", ",[15,90,91],{},"Manager",", and ",[15,94,95],{},"Agent","\nroles take up one seat each. The role does not affect the limit; every\nuser counts the same.",[26,98,100],{"id":99},"the-usage-indicator-in-the-dashboard","The usage indicator in the dashboard",[11,102,103,104,106],{},"On the ",[20,105,23],{"href":22}," screen you\ncan see a counter of seats in use and the limit available in your plan.\nThe color changes depending on occupancy:",[31,108,109,112,115],{},[34,110,111],{},"green: below 70%,",[34,113,114],{},"yellow: between 70% and 99%,",[34,116,117],{},"red: limit reached.",[26,119,121],{"id":120},"what-happens-when-you-reach-the-limit","What happens when you reach the limit",[11,123,124],{},"Attempting to invite another member when the limit is full will result\nin an error message. To continue:",[31,126,127,133],{},[34,128,129,132],{},[15,130,131],{},"free up a seat",": remove unused accounts or cancel expired\ninvitations,",[34,134,135,136,139,140,143,144,147,148,24],{},"or ",[15,137,138],{},"buy additional seats"," for ",[15,141,142],{},"PLN 15 net \u002F month"," for each\nadditional one (see ",[20,145,146],{"href":69},"Plans, Add-ons","). To do so,\nemail us at ",[20,149,151],{"href":150},"mailto:kontakt@fibly.pl","kontakt@fibly.pl",[26,153,155],{"id":154},"how-to-buy-seats","How to buy seats",[11,157,158,159,161],{},"Increasing the seat limit is currently handled manually. Email us at\n",[20,160,151],{"href":150}," and let us know:",[31,163,164,167],{},[34,165,166],{},"how many additional seats you want to activate,",[34,168,169],{},"for how long (a one-off until the end of the current period, or\npermanently).",[11,171,172],{},"Once confirmed, we will unlock the new seats in the dashboard and\ninclude the changes in your next invoice.",[26,174,176],{"id":175},"whats-next","What's next",[11,178,179,180,182],{},"To reduce the number of seats in use, check\n",[20,181,23],{"href":22}," and, if needed,\nremove people who no longer work with Fibly. Remember that you can\nrestore their access later with a new invitation.",{"title":184,"searchDepth":185,"depth":185,"links":186},"",2,[187,188,189,190,191,192],{"id":28,"depth":185,"text":29},{"id":80,"depth":185,"text":81},{"id":99,"depth":185,"text":100},{"id":120,"depth":185,"text":121},{"id":154,"depth":185,"text":155},{"id":175,"depth":185,"text":176},"What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","md","billing\u002Fteam-seats",{},true,3,"\u002Fhelp\u002Fbilling\u002Fteam-seats",{"title":5,"description":193},"help\u002Fbilling\u002Fteam-seats","57kPvMHi8Rc3hm92qR1166T9PZBsC-OeWTWnwUXQdxQ",[204,209,212,218,224,229,234,239,244,249,252,257,260,265,270,275,280,285,290,295,300,305,310,315,320,325,330,335,340,345,350,351,356,361,367,372,377,382,387,392,397,402,408,413,418,423,429,434,439,444,450,455,461,467,473,479,485,491,497,503,509,515,521],{"path":205,"title":206,"description":207,"order":208,"key":208},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":210,"title":211,"description":207,"order":208,"key":208},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":213,"title":214,"description":215,"order":216,"key":217},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":219,"title":220,"description":221,"order":222,"key":223},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":225,"title":226,"description":227,"order":222,"key":228},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":230,"title":231,"description":232,"order":222,"key":233},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":235,"title":236,"description":237,"order":222,"key":238},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":240,"title":241,"description":242,"order":222,"key":243},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":245,"title":246,"description":247,"order":222,"key":248},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":69,"title":70,"description":250,"order":222,"key":251},"A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":253,"title":254,"description":255,"order":222,"key":256},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":22,"title":23,"description":258,"order":222,"key":259},"How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":261,"title":262,"description":263,"order":222,"key":264},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":266,"title":267,"description":268,"order":222,"key":269},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":271,"title":272,"description":273,"order":185,"key":274},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":276,"title":277,"description":278,"order":185,"key":279},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":281,"title":282,"description":283,"order":185,"key":284},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":286,"title":287,"description":288,"order":185,"key":289},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":291,"title":292,"description":293,"order":185,"key":294},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":296,"title":297,"description":298,"order":185,"key":299},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":301,"title":302,"description":303,"order":185,"key":304},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":306,"title":307,"description":308,"order":185,"key":309},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":311,"title":312,"description":313,"order":185,"key":314},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":316,"title":317,"description":318,"order":185,"key":319},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":321,"title":322,"description":323,"order":185,"key":324},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":326,"title":327,"description":328,"order":198,"key":329},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":331,"title":332,"description":333,"order":198,"key":334},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":336,"title":337,"description":338,"order":198,"key":339},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":341,"title":342,"description":343,"order":198,"key":344},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":346,"title":347,"description":348,"order":198,"key":349},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":199,"title":5,"description":193,"order":198,"key":195},{"path":352,"title":353,"description":354,"order":198,"key":355},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":357,"title":358,"description":359,"order":198,"key":360},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":362,"title":363,"description":364,"order":365,"key":366},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":368,"title":369,"description":370,"order":365,"key":371},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":373,"title":374,"description":375,"order":365,"key":376},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":378,"title":379,"description":380,"order":365,"key":381},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":383,"title":384,"description":385,"order":365,"key":386},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":388,"title":389,"description":390,"order":365,"key":391},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":393,"title":394,"description":395,"order":365,"key":396},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":398,"title":399,"description":400,"order":365,"key":401},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":403,"title":404,"description":405,"order":406,"key":407},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":409,"title":410,"description":411,"order":406,"key":412},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":414,"title":415,"description":416,"order":406,"key":417},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":419,"title":420,"description":421,"order":406,"key":422},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":430,"title":431,"description":432,"order":427,"key":433},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":435,"title":436,"description":437,"order":427,"key":438},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":440,"title":441,"description":442,"order":427,"key":443},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":445,"title":446,"description":447,"order":448,"key":449},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":451,"title":452,"description":453,"order":448,"key":454},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":456,"title":457,"description":458,"order":459,"key":460},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":462,"title":463,"description":464,"order":465,"key":466},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":468,"title":469,"description":470,"order":471,"key":472},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":474,"title":475,"description":476,"order":477,"key":478},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":480,"title":481,"description":482,"order":483,"key":484},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":486,"title":487,"description":488,"order":489,"key":490},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":492,"title":493,"description":494,"order":495,"key":496},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":498,"title":499,"description":500,"order":501,"key":502},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":504,"title":505,"description":506,"order":507,"key":508},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":510,"title":511,"description":512,"order":513,"key":514},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":516,"title":517,"description":518,"order":519,"key":520},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":522,"title":523,"description":524,"order":525,"key":526},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442617]