[{"data":1,"prerenderedAt":399},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbot-configuration":3,"pomoc-pages:help_en":79},{"id":4,"title":5,"alt":6,"body":7,"description":69,"extension":70,"key":71,"meta":72,"navigation":73,"order":74,"path":75,"seo":76,"stem":77,"__hash__":78},"help_en\u002Fhelp\u002Fbot-configuration\u002Findex.md","Bot configuration","\u002Fpomoc\u002Fkonfiguracja-bota",{"type":8,"value":9,"toc":65},"minimark",[10,19,52],[11,12,13,14,18],"p",{},"Bot configuration lives in the ",[15,16,17],"strong",{},"Bot settings"," tab of the Fibly\ndashboard. It is made up of four sections, each responsible for a\ndifferent aspect of how the bot works:",[20,21,22,31,38,45],"ul",{},[23,24,25,30],"li",{},[26,27,29],"a",{"href":28},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand",": your website address and a\nshort description of what you do. The bot uses this information as\ngeneral context.",[23,32,33,37],{},[26,34,36],{"href":35},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages",": the first message the\ncustomer sees, plus one of three bot personalities (casual, informal,\nprofessional).",[23,39,40,44],{},[26,41,43],{"href":42},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support",": whether\ncustomers can ask to speak to an agent, and how long the bot should\nwait before sending an email requesting a handover.",[23,46,47,51],{},[26,48,50],{"href":49},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context",":\nhow deeply the bot should reach for related articles when answering a\nquestion.",[53,54,55],"blockquote",{},[11,56,57,60,61,64],{},[15,58,59],{},"Tip:"," changes are only saved after you click ",[15,62,63],{},"Save"," at the\nbottom of the page. If you switch to another tab without saving, you\nwill lose your changes. Fibly will warn you before navigating away.",{"title":66,"searchDepth":67,"depth":67,"links":68},"",2,[],"How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.","md","bot-configuration\u002Findex",{},true,40,"\u002Fhelp\u002Fbot-configuration",{"title":5,"description":69},"help\u002Fbot-configuration\u002Findex","giOijxZJhS9H3YXdImjojNfPYSXMYCAXodybOxBBeGA",[80,85,88,94,98,103,108,113,118,123,128,133,138,143,148,153,158,163,168,173,178,183,188,191,196,201,207,210,215,220,225,230,235,240,246,251,256,261,266,269,274,279,285,290,295,300,306,311,316,321,327,332,338,344,350,356,362,363,369,375,381,387,393],{"path":81,"title":82,"description":83,"order":84,"key":84},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":86,"title":87,"description":83,"order":84,"key":84},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":89,"title":90,"description":91,"order":92,"key":93},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":28,"title":29,"description":95,"order":96,"key":97},"How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":99,"title":100,"description":101,"order":96,"key":102},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":104,"title":105,"description":106,"order":96,"key":107},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":109,"title":110,"description":111,"order":96,"key":112},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":114,"title":115,"description":116,"order":96,"key":117},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":119,"title":120,"description":121,"order":96,"key":122},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":124,"title":125,"description":126,"order":96,"key":127},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":129,"title":130,"description":131,"order":96,"key":132},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":134,"title":135,"description":136,"order":96,"key":137},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":139,"title":140,"description":141,"order":96,"key":142},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":144,"title":145,"description":146,"order":96,"key":147},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":149,"title":150,"description":151,"order":67,"key":152},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":154,"title":155,"description":156,"order":67,"key":157},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":159,"title":160,"description":161,"order":67,"key":162},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":164,"title":165,"description":166,"order":67,"key":167},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":169,"title":170,"description":171,"order":67,"key":172},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":174,"title":175,"description":176,"order":67,"key":177},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":179,"title":180,"description":181,"order":67,"key":182},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":184,"title":185,"description":186,"order":67,"key":187},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":35,"title":36,"description":189,"order":67,"key":190},"How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":192,"title":193,"description":194,"order":67,"key":195},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":197,"title":198,"description":199,"order":67,"key":200},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":202,"title":203,"description":204,"order":205,"key":206},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":42,"title":43,"description":208,"order":205,"key":209},"How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":211,"title":212,"description":213,"order":205,"key":214},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":216,"title":217,"description":218,"order":205,"key":219},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":221,"title":222,"description":223,"order":205,"key":224},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":226,"title":227,"description":228,"order":205,"key":229},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":231,"title":232,"description":233,"order":205,"key":234},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":236,"title":237,"description":238,"order":205,"key":239},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":241,"title":242,"description":243,"order":244,"key":245},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":247,"title":248,"description":249,"order":244,"key":250},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":252,"title":253,"description":254,"order":244,"key":255},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":257,"title":258,"description":259,"order":244,"key":260},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":262,"title":263,"description":264,"order":244,"key":265},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":49,"title":50,"description":267,"order":244,"key":268},"How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":270,"title":271,"description":272,"order":244,"key":273},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":275,"title":276,"description":277,"order":244,"key":278},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":280,"title":281,"description":282,"order":283,"key":284},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":286,"title":287,"description":288,"order":283,"key":289},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":291,"title":292,"description":293,"order":283,"key":294},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":296,"title":297,"description":298,"order":283,"key":299},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":301,"title":302,"description":303,"order":304,"key":305},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":307,"title":308,"description":309,"order":304,"key":310},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":312,"title":313,"description":314,"order":304,"key":315},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":317,"title":318,"description":319,"order":304,"key":320},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":322,"title":323,"description":324,"order":325,"key":326},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":328,"title":329,"description":330,"order":325,"key":331},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":333,"title":334,"description":335,"order":336,"key":337},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":339,"title":340,"description":341,"order":342,"key":343},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":345,"title":346,"description":347,"order":348,"key":349},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":351,"title":352,"description":353,"order":354,"key":355},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":357,"title":358,"description":359,"order":360,"key":361},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":75,"title":5,"description":69,"order":74,"key":71},{"path":364,"title":365,"description":366,"order":367,"key":368},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":370,"title":371,"description":372,"order":373,"key":374},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":376,"title":377,"description":378,"order":379,"key":380},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":382,"title":383,"description":384,"order":385,"key":386},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":388,"title":389,"description":390,"order":391,"key":392},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":394,"title":395,"description":396,"order":397,"key":398},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382440664]