[{"data":1,"prerenderedAt":448},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbot-configuration\u002Fbrand":3,"pomoc-pages:help_en":124},{"id":4,"title":5,"alt":6,"body":7,"description":114,"extension":115,"key":116,"meta":117,"navigation":118,"order":119,"path":120,"seo":121,"stem":122,"__hash__":123},"help_en\u002Fhelp\u002Fbot-configuration\u002Fbrand.md","Brand","\u002Fpomoc\u002Fkonfiguracja-bota\u002Fmarka",{"type":8,"value":9,"toc":103},"minimark",[10,18,23,33,43,46,50,55,60,67,72,76,79,82,91,95],[11,12,13,14,17],"p",{},"The ",[15,16,5],"strong",{}," section contains two fields that form the basic context\nof every conversation. The bot uses them to know who and what it is\nanswering about.",[19,20,22],"h2",{"id":21},"website-address","Website address",[11,24,13,25,27,28,32],{},[15,26,22],{}," field is the URL of your site, for example\n",[29,30,31],"code",{},"https:\u002F\u002Fyourstore.com",". Fibly uses it to:",[34,35,36,40],"ul",{},[37,38,39],"li",{},"verify the domain the widget is embedded on,",[37,41,42],{},"generate links in the conversations the bot has with customers.",[11,44,45],{},"If you change your domain, update this field. An out-of-date address\ncan cause the widget to stop loading on your new site.",[19,47,49],{"id":48},"brand-description","Brand description",[11,51,13,52,54],{},[15,53,49],{}," field is free-form text (1 to 3 sentences)\ndescribing your company. The bot will use it as general context. It\nhelps the bot understand which industry you operate in and who your\ncustomer is.",[56,57,59],"h3",{"id":58},"what-to-write","What to write",[11,61,62,63],{},"✅ ",[64,65,66],"em",{},"\"A sportswear store for runners. We sell running shoes, clothing,\nand accessories for amateur and professional runners. We ship within\nPoland only.\"",[11,68,62,69],{},[64,70,71],{},"\"A law firm specializing in commercial company law. We serve\nstartups and mid-sized companies on M&A and compliance matters.\"",[56,73,75],{"id":74},"what-not-to-write","What not to write",[11,77,78],{},"❌ Do not write long stories about your company's history, mission, and\nvision. This is not marketing copy.",[11,80,81],{},"❌ Do not use industry jargon that the bot might pick up and paste into\nan answer to a customer.",[11,83,84,85,90],{},"❌ Do not repeat information that you already have in your\n",[86,87,89],"a",{"href":88},"\u002Fhelp\u002Fknowledge-base","knowledge base",". The bot will read it anyway.",[19,92,94],{"id":93},"whats-next","What's next",[11,96,97,98,102],{},"With your brand set, move on to\n",[86,99,101],{"href":100},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages",". There you will set the\nbot's tone and first message.",{"title":104,"searchDepth":105,"depth":105,"links":106},"",2,[107,108,113],{"id":21,"depth":105,"text":22},{"id":48,"depth":105,"text":49,"children":109},[110,112],{"id":58,"depth":111,"text":59},3,{"id":74,"depth":111,"text":75},{"id":93,"depth":105,"text":94},"How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","md","bot-configuration\u002Fbrand",{},true,1,"\u002Fhelp\u002Fbot-configuration\u002Fbrand",{"title":5,"description":114},"help\u002Fbot-configuration\u002Fbrand","vRKBoALkfGYoAW0r1I4idjQlhJ0jBEEIQJt8Jy_UnZc",[125,130,133,139,140,145,150,155,160,165,170,175,180,185,190,195,200,205,210,215,220,225,230,233,238,243,248,253,258,263,268,273,278,283,289,294,299,304,309,314,319,324,330,335,340,345,351,356,361,366,372,377,383,389,395,400,406,412,418,424,430,436,442],{"path":126,"title":127,"description":128,"order":129,"key":129},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":131,"title":132,"description":128,"order":129,"key":129},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":134,"title":135,"description":136,"order":137,"key":138},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":120,"title":5,"description":114,"order":119,"key":116},{"path":141,"title":142,"description":143,"order":119,"key":144},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":146,"title":147,"description":148,"order":119,"key":149},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":151,"title":152,"description":153,"order":119,"key":154},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":156,"title":157,"description":158,"order":119,"key":159},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":161,"title":162,"description":163,"order":119,"key":164},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":166,"title":167,"description":168,"order":119,"key":169},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":171,"title":172,"description":173,"order":119,"key":174},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":176,"title":177,"description":178,"order":119,"key":179},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":181,"title":182,"description":183,"order":119,"key":184},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":186,"title":187,"description":188,"order":119,"key":189},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":191,"title":192,"description":193,"order":105,"key":194},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":196,"title":197,"description":198,"order":105,"key":199},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":201,"title":202,"description":203,"order":105,"key":204},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":206,"title":207,"description":208,"order":105,"key":209},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":211,"title":212,"description":213,"order":105,"key":214},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":216,"title":217,"description":218,"order":105,"key":219},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":221,"title":222,"description":223,"order":105,"key":224},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":226,"title":227,"description":228,"order":105,"key":229},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":100,"title":101,"description":231,"order":105,"key":232},"How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":234,"title":235,"description":236,"order":105,"key":237},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":239,"title":240,"description":241,"order":105,"key":242},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":244,"title":245,"description":246,"order":111,"key":247},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":249,"title":250,"description":251,"order":111,"key":252},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":254,"title":255,"description":256,"order":111,"key":257},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":259,"title":260,"description":261,"order":111,"key":262},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":264,"title":265,"description":266,"order":111,"key":267},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":269,"title":270,"description":271,"order":111,"key":272},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":274,"title":275,"description":276,"order":111,"key":277},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":279,"title":280,"description":281,"order":111,"key":282},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":284,"title":285,"description":286,"order":287,"key":288},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":290,"title":291,"description":292,"order":287,"key":293},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":295,"title":296,"description":297,"order":287,"key":298},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":300,"title":301,"description":302,"order":287,"key":303},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":305,"title":306,"description":307,"order":287,"key":308},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":310,"title":311,"description":312,"order":287,"key":313},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":315,"title":316,"description":317,"order":287,"key":318},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":320,"title":321,"description":322,"order":287,"key":323},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":325,"title":326,"description":327,"order":328,"key":329},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":331,"title":332,"description":333,"order":328,"key":334},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":336,"title":337,"description":338,"order":328,"key":339},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":341,"title":342,"description":343,"order":328,"key":344},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":346,"title":347,"description":348,"order":349,"key":350},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":352,"title":353,"description":354,"order":349,"key":355},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":357,"title":358,"description":359,"order":349,"key":360},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":362,"title":363,"description":364,"order":349,"key":365},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":367,"title":368,"description":369,"order":370,"key":371},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":373,"title":374,"description":375,"order":370,"key":376},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":378,"title":379,"description":380,"order":381,"key":382},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":384,"title":385,"description":386,"order":387,"key":388},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":390,"title":391,"description":392,"order":393,"key":394},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":88,"title":396,"description":397,"order":398,"key":399},"Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":401,"title":402,"description":403,"order":404,"key":405},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":407,"title":408,"description":409,"order":410,"key":411},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":413,"title":414,"description":415,"order":416,"key":417},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":419,"title":420,"description":421,"order":422,"key":423},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":425,"title":426,"description":427,"order":428,"key":429},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":431,"title":432,"description":433,"order":434,"key":435},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":437,"title":438,"description":439,"order":440,"key":441},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":443,"title":444,"description":445,"order":446,"key":447},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441907]