[{"data":1,"prerenderedAt":479},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context":3,"pomoc-pages:help_en":153},{"id":4,"title":5,"alt":6,"body":7,"description":143,"extension":144,"key":145,"meta":146,"navigation":147,"order":148,"path":149,"seo":150,"stem":151,"__hash__":152},"help_en\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context.md","Knowledge base context","\u002Fpomoc\u002Fkonfiguracja-bota\u002Fkontekst-bazy-wiedzy",{"type":8,"value":9,"toc":135},"minimark",[10,25,30,33,61,65,72,78,86,94,105,109,123,127],[11,12,13,14,18,19,24],"p",{},"The last section of ",[15,16,17],"strong",{},"Bot settings"," controls how deeply the bot\nreaches for articles linked through\n",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","prerequisites"," when preparing an\nanswer.",[26,27,29],"h2",{"id":28},"the-context-depth-field","The \"Context depth\" field",[11,31,32],{},"You choose one of four values:",[34,35,36,43,49,55],"ul",{},[37,38,39,42],"li",{},[15,40,41],{},"0",": disabled. The bot reads only the articles that directly match\nthe question. Prerequisites are ignored.",[37,44,45,48],{},[15,46,47],{},"1",": the bot reads the directly matched articles and their\nimmediate prerequisites.",[37,50,51,54],{},[15,52,53],{},"2 (default setting)",": the bot reaches one level further, the\n\"prerequisites of prerequisites.\"",[37,56,57,60],{},[15,58,59],{},"3",": the broadest context. The bot reaches the third level of\ndependencies.",[26,62,64],{"id":63},"what-to-choose","What to choose",[11,66,67,68,71],{},"In most cases, leave it on ",[15,69,70],{},"2",". This setting works well both for\nonline stores and for B2B services.",[11,73,74,75,77],{},"Consider ",[15,76,59],{}," if:",[34,79,80,83],{},[37,81,82],{},"you have a deeply structured knowledge base with a large number of\nprerequisites,",[37,84,85],{},"customers often ask questions that require an understanding of\nbroader context (for example, regulated industries).",[11,87,88,89,91,92,77],{},"Stick with ",[15,90,47],{}," or ",[15,93,41],{},[34,95,96,99,102],{},[37,97,98],{},"your knowledge base is flat, that is, it consists of single,\nself-contained articles,",[37,100,101],{},"you want the bot's answers to be shorter and less elaborate,",[37,103,104],{},"you notice that the bot \"talks too much\" and introduces tangential\ninformation.",[26,106,108],{"id":107},"impact-on-response-time","Impact on response time",[11,110,111,112,114,115,117,118,91,120,122],{},"Higher depth = more text to read = a slightly longer time to generate\nan answer. The difference between ",[15,113,70],{}," and ",[15,116,59],{}," is usually 1 to 2\nseconds. In most cases it does not matter, but if maximum speed is\nimportant to you, choose ",[15,119,47],{},[15,121,70],{},".",[26,124,126],{"id":125},"whats-next","What's next",[11,128,129,130,134],{},"Now that the bot is configured, you can go back to the\n",[20,131,133],{"href":132},"\u002Fhelp\u002Fknowledge-base","knowledge base"," and refine your articles, or\ntest the full flow in incognito mode on your site.",{"title":136,"searchDepth":137,"depth":137,"links":138},"",2,[139,140,141,142],{"id":28,"depth":137,"text":29},{"id":63,"depth":137,"text":64},{"id":107,"depth":137,"text":108},{"id":125,"depth":137,"text":126},"How to set the depth of prerequisites the bot takes into account when answering.","md","bot-configuration\u002Fknowledge-base-context",{},true,4,"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context",{"title":5,"description":143},"help\u002Fbot-configuration\u002Fknowledge-base-context","au_UDPoF9L-hhZQM6AuR94L8vS1n8hEu-O1grrsanYA",[154,159,162,168,174,179,184,189,194,199,204,209,214,219,224,229,234,239,244,249,254,259,264,269,274,279,285,290,295,300,305,310,315,320,325,330,335,340,345,346,351,356,362,367,372,376,382,387,392,397,403,408,414,420,426,431,437,443,449,455,461,467,473],{"path":155,"title":156,"description":157,"order":158,"key":158},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":160,"title":161,"description":157,"order":158,"key":158},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":163,"title":164,"description":165,"order":166,"key":167},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":169,"title":170,"description":171,"order":172,"key":173},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":175,"title":176,"description":177,"order":172,"key":178},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":180,"title":181,"description":182,"order":172,"key":183},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":185,"title":186,"description":187,"order":172,"key":188},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":190,"title":191,"description":192,"order":172,"key":193},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":195,"title":196,"description":197,"order":172,"key":198},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":200,"title":201,"description":202,"order":172,"key":203},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":205,"title":206,"description":207,"order":172,"key":208},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":210,"title":211,"description":212,"order":172,"key":213},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":215,"title":216,"description":217,"order":172,"key":218},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":220,"title":221,"description":222,"order":172,"key":223},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":225,"title":226,"description":227,"order":137,"key":228},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":230,"title":231,"description":232,"order":137,"key":233},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":235,"title":236,"description":237,"order":137,"key":238},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":240,"title":241,"description":242,"order":137,"key":243},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":245,"title":246,"description":247,"order":137,"key":248},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":250,"title":251,"description":252,"order":137,"key":253},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":255,"title":256,"description":257,"order":137,"key":258},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":260,"title":261,"description":262,"order":137,"key":263},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":265,"title":266,"description":267,"order":137,"key":268},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":270,"title":271,"description":272,"order":137,"key":273},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":275,"title":276,"description":277,"order":137,"key":278},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":280,"title":281,"description":282,"order":283,"key":284},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":286,"title":287,"description":288,"order":283,"key":289},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":291,"title":292,"description":293,"order":283,"key":294},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":296,"title":297,"description":298,"order":283,"key":299},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":301,"title":302,"description":303,"order":283,"key":304},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":306,"title":307,"description":308,"order":283,"key":309},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":311,"title":312,"description":313,"order":283,"key":314},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":316,"title":317,"description":318,"order":283,"key":319},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":321,"title":322,"description":323,"order":148,"key":324},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":326,"title":327,"description":328,"order":148,"key":329},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":331,"title":332,"description":333,"order":148,"key":334},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":336,"title":337,"description":338,"order":148,"key":339},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":341,"title":342,"description":343,"order":148,"key":344},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":149,"title":5,"description":143,"order":148,"key":145},{"path":347,"title":348,"description":349,"order":148,"key":350},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":352,"title":353,"description":354,"order":148,"key":355},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":357,"title":358,"description":359,"order":360,"key":361},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":363,"title":364,"description":365,"order":360,"key":366},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":368,"title":369,"description":370,"order":360,"key":371},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":22,"title":373,"description":374,"order":360,"key":375},"Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":377,"title":378,"description":379,"order":380,"key":381},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":383,"title":384,"description":385,"order":380,"key":386},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":388,"title":389,"description":390,"order":380,"key":391},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":393,"title":394,"description":395,"order":380,"key":396},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":398,"title":399,"description":400,"order":401,"key":402},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":404,"title":405,"description":406,"order":401,"key":407},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":409,"title":410,"description":411,"order":412,"key":413},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":415,"title":416,"description":417,"order":418,"key":419},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":421,"title":422,"description":423,"order":424,"key":425},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":132,"title":427,"description":428,"order":429,"key":430},"Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":432,"title":433,"description":434,"order":435,"key":436},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":438,"title":439,"description":440,"order":441,"key":442},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":444,"title":445,"description":446,"order":447,"key":448},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":450,"title":451,"description":452,"order":453,"key":454},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":456,"title":457,"description":458,"order":459,"key":460},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":462,"title":463,"description":464,"order":465,"key":466},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":468,"title":469,"description":470,"order":471,"key":472},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":474,"title":475,"description":476,"order":477,"key":478},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441943]