[{"data":1,"prerenderedAt":851},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fbot-configuration\u002Flanguages":3,"pomoc-pages:help_en":433},{"id":4,"title":5,"alt":6,"body":7,"description":423,"extension":424,"key":425,"meta":426,"navigation":427,"order":428,"path":429,"seo":430,"stem":431,"__hash__":432},"help_en\u002Fhelp\u002Fbot-configuration\u002Flanguages.md","Languages","\u002Fpomoc\u002Fkonfiguracja-bota\u002Fjezyki",{"type":8,"value":9,"toc":410},"minimark",[10,27,49,54,64,109,116,124,133,137,161,167,172,179,189,193,204,211,227,234,238,255,261,264,298,356,359,362,366,374,378,386,390,406],[11,12,13,14,18,19,22,23,26],"p",{},"Fibly supports three languages: ",[15,16,17],"strong",{},"Polish",", ",[15,20,21],{},"English",", and ",[15,24,25],{},"German",".\nYou can enable one, two, or all three for your bot. Every enabled\nlanguage works end to end:",[28,29,30,34,37,40],"ul",{},[31,32,33],"li",{},"the bot answers customers in that language,",[31,35,36],{},"the chat widget's buttons and labels are translated,",[31,38,39],{},"emails to your customers use translated templates,",[31,41,42,43,48],{},"the Fibly dashboard itself is available in all three languages (each\nteam member picks their own in their\n",[44,45,47],"a",{"href":46},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","user profile",").",[50,51,53],"h2",{"id":52},"enabling-languages","Enabling languages",[11,55,56,57,59,60,63],{},"Languages are managed in the ",[15,58,5],{}," section of the ",[15,61,62],{},"Bot\nsettings"," tab. Changing them requires the Admin or Manager role.",[65,66,67,74,87,103],"ol",{},[31,68,69,70,73],{},"Click ",[15,71,72],{},"Add language"," and pick Polish, English, or German.",[31,75,76,77,81,82,86],{},"Fill in the content that is set per language: the\n",[44,78,80],{"href":79},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","welcome message"," and the\n",[44,83,85],{"href":84},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","brand description",". Each language has\nits own version of both.",[31,88,89,90,93,94,97,98,102],{},"Mark one language as the ",[15,91,92],{},"Default language"," with ",[15,95,96],{},"Set as\ndefault",". Every new conversation starts in the default language\nunless your website says otherwise (see\n",[44,99,101],{"href":100},"#multilingual-websites","Multilingual websites"," below).",[31,104,69,105,108],{},[15,106,107],{},"Save",".",[11,110,111,112,115],{},"To turn a language off, click ",[15,113,114],{},"Remove"," next to it.",[11,117,118,119,123],{},"If a language is missing something, Fibly shows a \"",[15,120,122],{"language":121},""," is\nincomplete","\" warning listing what is missing. This is not an error:\nthe bot falls back to the default language's welcome message, brand\ndescription, or knowledge base articles. Customers will, however, see\nthat content in the default language, so it is worth filling it in.",[125,126,127],"blockquote",{},[11,128,129,132],{},[15,130,131],{},"Tip:"," when you first set up Fibly, the onboarding wizard asks you\nto choose your bot's language. That choice becomes your default\nlanguage; you can add more languages later.",[50,134,136],{"id":135},"how-the-bot-chooses-the-reply-language","How the bot chooses the reply language",[65,138,139,145,155],{},[31,140,141,144],{},[15,142,143],{},"A conversation starts in one language",": the language set in your\nwebsite's embed code or, if none is set, your default language.",[31,146,147,150,151,154],{},[15,148,149],{},"The bot detects the customer's language."," If the customer writes\nin a ",[15,152,153],{},"different language that you have enabled",", the bot switches\nto it and keeps it for the rest of the conversation.",[31,156,157,160],{},[15,158,159],{},"Very short messages don't trigger a switch."," A greeting like \"hi\",\nan emoji, or a number is too short to recognize a language, so the\nbot keeps the current one.",[11,162,163,166],{},[15,164,165],{},"Example:"," your default language is Polish and you have also enabled\nEnglish. A customer opens the chat and writes \"Do you ship to the UK?\".\nThe bot recognizes English, switches, and replies in English from then\non.",[168,169,171],"h3",{"id":170},"languages-you-havent-enabled","Languages you haven't enabled",[11,173,174,175,178],{},"The bot only replies in languages enabled for your account. If a\ncustomer writes in a language you haven't enabled, or one Fibly doesn't\nsupport (e.g. Spanish or French), the bot does ",[15,176,177],{},"not"," switch and keeps\nreplying in the conversation's current language, usually your default\nlanguage.",[11,180,181,182,184,185,108],{},"So if you serve German-speaking customers, add German in the\n",[15,183,5],{}," section. If you need a language other than Polish,\nEnglish, or German, write to us at\n",[44,186,188],{"href":187},"mailto:kontakt@fibly.pl","kontakt@fibly.pl",[50,190,192],{"id":191},"knowledge-base-in-several-languages","Knowledge base in several languages",[11,194,195,196,199,200,203],{},"Each knowledge base has a language, set with the ",[15,197,198],{},"Language"," field in\n",[15,201,202],{},"Manage knowledge base",". A new knowledge base gets your default\nlanguage.",[11,205,206,207,210],{},"When answering, the bot searches ",[15,208,209],{},"only the articles in the\nconversation's language",". Fibly does not translate articles. In\npractice:",[28,212,213,220],{},[31,214,215,216,219],{},"If you have a knowledge base in the conversation's language, the bot\nanswers from it, and ",[15,217,218],{},"only"," from it.",[31,221,222,223,226],{},"If you have ",[15,224,225],{},"no"," knowledge base in that language at all, the bot\nfalls back to the articles in your default language and answers in\nthe customer's language based on them. This works, but answers are\nusually less precise than ones based on articles written in the\ncustomer's language.",[125,228,229],{},[11,230,231,233],{},[15,232,131],{}," when you enable another language, give it its own knowledge\nbase with the same content (a translated copy is fine). Even a small\nor partial knowledge base in that language completely replaces the\ndefault-language one in those conversations, so the bot will not find\nanswers that exist only in your default language.",[50,235,237],{"id":236},"the-chat-widget","The chat widget",[11,239,240,241,245,246,250,251,254],{},"The widget texts you can edit (the\n",[44,242,244],{"href":243},"\u002Fhelp\u002Fwidget\u002Fappearance","button text and window title",", and the\n",[44,247,249],{"href":248},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","welcome notification",") are set\nseparately for each language. In the widget settings, use the\n",[15,252,253],{},"Editing language"," switch to choose which language version you are\nediting.",[11,256,257,258,260],{},"The widget's built-in labels (buttons, input placeholder, system\nmessages) are translated automatically. Visitors can also change the\nwidget's interface language with the language switcher in the chat\nheader. The switcher changes ",[15,259,218],{}," the widget's labels, not the\nlanguage the bot replies in.",[50,262,101],{"id":263},"multilingual-websites",[11,265,266,267,271,272,275,276,271,279,282,283,286,287,18,290,293,294,297],{},"If your website has separate language versions (e.g. ",[268,269,270],"code",{},"\u002Fpl\u002F"," and ",[268,273,274],{},"\u002Fen\u002F",",\nor ",[268,277,278],{},"example.pl",[268,280,281],{},"example.de","), tell the widget which language each\nversion is in. Add the ",[268,284,285],{},"data-fibly-language"," attribute to the embed\ncode, with the value ",[268,288,289],{},"pl",[268,291,292],{},"en",", or ",[268,295,296],{},"de",":",[299,300,304],"pre",{"className":301,"code":302,"language":303,"meta":121,"style":121},"language-html shiki shiki-themes github-dark","\u003C!-- English version of your site -->\n\u003Cscript async src=\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\" data-fibly-language=\"en\">\u003C\u002Fscript>\n","html",[268,305,306,315],{"__ignoreMap":121},[307,308,311],"span",{"class":309,"line":310},"line",1,[307,312,314],{"class":313},"sAwPA","\u003C!-- English version of your site -->\n",[307,316,318,322,326,330,333,336,340,343,345,348,351,353],{"class":309,"line":317},2,[307,319,321],{"class":320},"s95oV","\u003C",[307,323,325],{"class":324},"s4JwU","script",[307,327,329],{"class":328},"svObZ"," async",[307,331,332],{"class":328}," src",[307,334,335],{"class":320},"=",[307,337,339],{"class":338},"sU2Wk","\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"",[307,341,342],{"class":328}," data-fibly-language",[307,344,335],{"class":320},[307,346,347],{"class":338},"\"en\"",[307,349,350],{"class":320},">\u003C\u002F",[307,352,325],{"class":324},[307,354,355],{"class":320},">\n",[11,357,358],{},"On pages with this attribute, both the widget's interface and every new\nconversation start in that language. Without it, the widget starts in\nyour default language.",[11,360,361],{},"The attribute should name a language you have enabled. If it names one\nyou haven't, the conversation starts in your default language.",[50,363,365],{"id":364},"other-channels","Other channels",[11,367,368,369,373],{},"Conversations on ",[44,370,372],{"href":371},"\u002Fhelp\u002Fchannels","WhatsApp, Messenger, Instagram, and email","\nfollow the same rules: they start in your default language and the bot\nswitches if the customer writes in another language you have enabled.",[50,375,377],{"id":376},"custom-tools","Custom tools",[11,379,380,381,385],{},"If you use ",[44,382,384],{"href":383},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","custom webhook tools",", you\ncan write each tool's description in every supported language. The\nEnglish description is required; any language left empty falls back to\nEnglish.",[50,387,389],{"id":388},"limitations","Limitations",[28,391,392,399],{},[31,393,394,395,398],{},"The bot switches language at most ",[15,396,397],{},"once"," per conversation. If the\ncustomer changes language again later, the bot stays with the\nlanguage it switched to first.",[31,400,401,402,405],{},"Emails to customers (e.g. email address verification or the message\nsent when a conversation is handed over to a person) use your\n",[15,403,404],{},"default language",", not the language of the conversation. The same\napplies to the message a customer gets when nobody from your team\npicks up the conversation in time.",[407,408,409],"style",{},"html pre.shiki code .sAwPA, html code.shiki .sAwPA{--shiki-default:#6A737D}html pre.shiki code .s95oV, html code.shiki .s95oV{--shiki-default:#E1E4E8}html pre.shiki code .s4JwU, html code.shiki .s4JwU{--shiki-default:#85E89D}html pre.shiki code .svObZ, html code.shiki .svObZ{--shiki-default:#B392F0}html pre.shiki code .sU2Wk, html code.shiki .sU2Wk{--shiki-default:#9ECBFF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}",{"title":121,"searchDepth":317,"depth":317,"links":411},[412,413,417,418,419,420,421,422],{"id":52,"depth":317,"text":53},{"id":135,"depth":317,"text":136,"children":414},[415],{"id":170,"depth":416,"text":171},3,{"id":191,"depth":317,"text":192},{"id":236,"depth":317,"text":237},{"id":263,"depth":317,"text":101},{"id":364,"depth":317,"text":365},{"id":376,"depth":317,"text":377},{"id":388,"depth":317,"text":389},"Which languages Fibly supports (Polish, English, German) and how to set up a multilingual bot, widget, and knowledge base.","md","bot-configuration\u002Flanguages",{},true,5,"\u002Fhelp\u002Fbot-configuration\u002Flanguages",{"title":5,"description":423},"help\u002Fbot-configuration\u002Flanguages","RFrc7j2mCwX066G7sIR3AqwSGJti41Y0HN-v0LZ37Bc",[434,439,442,448,452,457,462,467,472,477,482,487,492,497,502,506,511,516,521,526,531,536,541,546,550,555,560,565,569,574,579,584,589,593,598,603,608,613,618,622,627,633,638,643,648,653,658,663,668,673,678,683,688,693,694,699,704,710,715,720,725,730,735,741,746,751,757,762,768,774,780,786,791,797,803,809,815,821,827,833,839,845],{"path":435,"title":436,"description":437,"order":438,"key":438},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":440,"title":441,"description":437,"order":438,"key":438},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":443,"title":444,"description":445,"order":446,"key":447},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":84,"title":449,"description":450,"order":310,"key":451},"Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":453,"title":454,"description":455,"order":310,"key":456},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":458,"title":459,"description":460,"order":310,"key":461},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":463,"title":464,"description":465,"order":310,"key":466},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":468,"title":469,"description":470,"order":310,"key":471},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":473,"title":474,"description":475,"order":310,"key":476},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":478,"title":479,"description":480,"order":310,"key":481},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":483,"title":484,"description":485,"order":310,"key":486},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":488,"title":489,"description":490,"order":310,"key":491},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Free, Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":493,"title":494,"description":495,"order":310,"key":496},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":498,"title":499,"description":500,"order":310,"key":501},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":243,"title":503,"description":504,"order":310,"key":505},"Widget appearance","How to match the colors, chat button, texts and placement of the widget to your brand.","widget\u002Fappearance",{"path":507,"title":508,"description":509,"order":310,"key":510},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":512,"title":513,"description":514,"order":317,"key":515},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":517,"title":518,"description":519,"order":317,"key":520},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":522,"title":523,"description":524,"order":317,"key":525},"\u002Fhelp\u002Fgetting-started\u002Fsign-up","Creating an account","How to sign up for Fibly yourself and what the setup wizard does after you sign up.","getting-started\u002Fsign-up",{"path":527,"title":528,"description":529,"order":317,"key":530},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":532,"title":533,"description":534,"order":317,"key":535},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":537,"title":538,"description":539,"order":317,"key":540},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":542,"title":543,"description":544,"order":317,"key":545},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":79,"title":547,"description":548,"order":317,"key":549},"Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":551,"title":552,"description":553,"order":317,"key":554},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":556,"title":557,"description":558,"order":317,"key":559},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":561,"title":562,"description":563,"order":317,"key":564},"\u002Fhelp\u002Fbilling\u002Fstarting-a-subscription","Starting a subscription","How to subscribe to a Fibly plan from the dashboard, what we need for the invoice, and when the first charge happens.","billing\u002Fstarting-a-subscription",{"path":248,"title":566,"description":567,"order":317,"key":568},"Welcome notice","How to set a short notice shown to the customer at the start of every conversation.","widget\u002Fwelcome-notification",{"path":570,"title":571,"description":572,"order":317,"key":573},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":575,"title":576,"description":577,"order":416,"key":578},"\u002Fhelp\u002Fcustomers\u002Fbanning","Banning customers and IP addresses","How to stop an abusive customer or visitor from writing to you, and how to lift a ban.","customers\u002Fbanning",{"path":580,"title":581,"description":582,"order":416,"key":583},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly, when the change takes effect, and how the difference is charged.","billing\u002Fchanging-plan",{"path":585,"title":586,"description":587,"order":416,"key":588},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":383,"title":590,"description":591,"order":416,"key":592},"Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":594,"title":595,"description":596,"order":416,"key":597},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":599,"title":600,"description":601,"order":416,"key":602},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":604,"title":605,"description":606,"order":416,"key":607},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":609,"title":610,"description":611,"order":416,"key":612},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":614,"title":615,"description":616,"order":416,"key":617},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":46,"title":619,"description":620,"order":416,"key":621},"User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":623,"title":624,"description":625,"order":416,"key":626},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":628,"title":629,"description":630,"order":631,"key":632},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":634,"title":635,"description":636,"order":631,"key":637},"\u002Fhelp\u002Fbilling\u002Fadd-ons","Add-ons","How to buy extra AI credits and extra team seats, and the difference between a recurring add-on and a one-off credit purchase.","billing\u002Fadd-ons",{"path":639,"title":640,"description":641,"order":631,"key":642},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":644,"title":645,"description":646,"order":631,"key":647},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button on your site.","widget\u002Fenabling-and-disabling",{"path":649,"title":650,"description":651,"order":631,"key":652},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":654,"title":655,"description":656,"order":631,"key":657},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":659,"title":660,"description":661,"order":631,"key":662},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":664,"title":665,"description":666,"order":631,"key":667},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":669,"title":670,"description":671,"order":631,"key":672},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":674,"title":675,"description":676,"order":631,"key":677},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":679,"title":680,"description":681,"order":428,"key":682},"\u002Fhelp\u002Fbilling\u002Fcancelling-and-resuming","Cancelling and resuming","How to cancel your Fibly subscription, what happens until the end of the paid period, and how to resume before it ends.","billing\u002Fcancelling-and-resuming",{"path":684,"title":685,"description":686,"order":428,"key":687},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":689,"title":690,"description":691,"order":428,"key":692},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":429,"title":5,"description":423,"order":428,"key":425},{"path":695,"title":696,"description":697,"order":428,"key":698},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":700,"title":701,"description":702,"order":428,"key":703},"\u002Fhelp\u002Fwidget\u002Fcustomization","Widget personalization","What each plan lets you change in the widget's style, including themes, fonts, the Fibly footer, per-element colors and corner rounding.","widget\u002Fcustomization",{"path":705,"title":706,"description":707,"order":708,"key":709},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":711,"title":712,"description":713,"order":708,"key":714},"\u002Fhelp\u002Fwidget\u002Fcustom-css","Custom CSS","How to style the widget with your own CSS, with the full list of class names and variables you can rely on.","widget\u002Fcustom-css",{"path":716,"title":717,"description":718,"order":708,"key":719},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":721,"title":722,"description":723,"order":708,"key":724},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":726,"title":727,"description":728,"order":708,"key":729},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":731,"title":732,"description":733,"order":708,"key":734},"\u002Fhelp\u002Fbilling\u002Ffailed-payments","When a payment fails","What happens when a card charge is declined, how long we keep retrying, and what to do to restore the subscription.","billing\u002Ffailed-payments",{"path":736,"title":737,"description":738,"order":739,"key":740},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":742,"title":743,"description":744,"order":739,"key":745},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":747,"title":748,"description":749,"order":739,"key":750},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":752,"title":753,"description":754,"order":755,"key":756},"\u002Fhelp\u002Fknowledge-base\u002Fsync-from-url","Sync an article from a URL","How to keep a knowledge base article up to date automatically by fetching its content from a public URL.",8,"knowledge-base\u002Fsync-from-url",{"path":758,"title":759,"description":760,"order":755,"key":761},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":763,"title":764,"description":765,"order":766,"key":767},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices and payments","The difference between a payment record and a VAT invoice, when we issue the invoice, and how to download the PDF.",9,"billing\u002Finvoices",{"path":769,"title":770,"description":771,"order":772,"key":773},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":775,"title":776,"description":777,"order":778,"key":779},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":781,"title":782,"description":783,"order":784,"key":785},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":371,"title":787,"description":788,"order":789,"key":790},"Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":792,"title":793,"description":794,"order":795,"key":796},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":798,"title":799,"description":800,"order":801,"key":802},"\u002Fhelp\u002Ftools","Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":804,"title":805,"description":806,"order":807,"key":808},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":810,"title":811,"description":812,"order":813,"key":814},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":816,"title":817,"description":818,"order":819,"key":820},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":822,"title":823,"description":824,"order":825,"key":826},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":828,"title":829,"description":830,"order":831,"key":832},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":834,"title":835,"description":836,"order":837,"key":838},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":840,"title":841,"description":842,"order":843,"key":844},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":846,"title":847,"description":848,"order":849,"key":850},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1791970488255]