[{"data":1,"prerenderedAt":518},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fchannels\u002Finstagram":3,"pomoc-pages:help_en":152},{"id":4,"title":5,"alt":6,"body":7,"description":142,"extension":143,"key":144,"meta":145,"navigation":146,"order":147,"path":148,"seo":149,"stem":150,"__hash__":151},"help_en\u002Fhelp\u002Fchannels\u002Finstagram.md","Instagram","\u002Fpomoc\u002Fkanaly\u002Finstagram",{"type":8,"value":9,"toc":134},"minimark",[10,25,30,37,41,83,90,94,108,112],[11,12,13,14,18,19,24],"p",{},"Connect your ",[15,16,17],"strong",{},"Instagram Professional"," account so Fibly replies to your\nInstagram direct messages (DMs). Every DM lands in\n",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fconversations","Conversations"," with your other channels.",[26,27,29],"h2",{"id":28},"before-you-start","Before you start",[11,31,32,33,36],{},"You need an ",[15,34,35],{},"Instagram Professional account"," (a business or creator\naccount). You'll authorize Fibly through Instagram's own sign-in during the\nconnection.",[26,38,40],{"id":39},"connect-your-account","Connect your account",[42,43,44,63,70,73],"ol",{},[45,46,47,48,51,52,54,55,58,59,62],"li",{},"Open ",[15,49,50],{},"Settings → Integrations"," and open the ",[15,53,5],{}," channel\n(",[15,56,57],{},"Add channel → Instagram",", or ",[15,60,61],{},"Configure"," if it's already added).",[45,64,65,66,69],{},"Click ",[15,67,68],{},"Connect Instagram",".",[45,71,72],{},"You'll be taken to Instagram to sign in and authorize access. After you\nconfirm, you're returned to Fibly.",[45,74,75,76,79,80,69],{},"The connected account appears in the list with a status of ",[15,77,78],{},"Active"," or\n",[15,81,82],{},"Pending",[11,84,85,86,89],{},"Use ",[15,87,88],{},"Disconnect"," next to an account to stop answering its DMs, or the\nchannel switch on the Integrations page to pause Instagram entirely.",[26,91,93],{"id":92},"what-happens-next","What happens next",[11,95,96,97,99,100,102,103,107],{},"Instagram DMs become conversations in\n",[20,98,23],{"href":22},"; filter by ",[15,101,5],{}," to see only\nthose. The bot answers from your knowledge base, and your team can take over\nfrom ",[20,104,106],{"href":105},"\u002Fhelp\u002Flive-support","Live support"," whenever they want to step in.",[26,109,111],{"id":110},"related-articles","Related articles",[113,114,115,122],"ul",{},[45,116,117,121],{},[20,118,120],{"href":119},"\u002Fhelp\u002Fchannels","Channels overview",": all the ways customers can reach you.",[45,123,124,128,129,133],{},[20,125,127],{"href":126},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger"," and\n",[20,130,132],{"href":131},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp",": the other Meta channels.",{"title":135,"searchDepth":136,"depth":136,"links":137},"",2,[138,139,140,141],{"id":28,"depth":136,"text":29},{"id":39,"depth":136,"text":40},{"id":92,"depth":136,"text":93},{"id":110,"depth":136,"text":111},"Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one 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Fibly day to day.",0,"index",{"path":168,"title":169,"description":170,"order":171,"key":172},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":174,"title":175,"description":176,"order":171,"key":177},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":179,"title":180,"description":181,"order":171,"key":182},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":184,"title":185,"description":186,"order":171,"key":187},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":189,"title":190,"description":191,"order":171,"key":192},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":194,"title":195,"description":196,"order":171,"key":197},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":199,"title":200,"description":201,"order":171,"key":202},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":204,"title":205,"description":206,"order":171,"key":207},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":209,"title":210,"description":211,"order":171,"key":212},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":214,"title":215,"description":216,"order":171,"key":217},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":219,"title":220,"description":221,"order":171,"key":222},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":224,"title":225,"description":226,"order":171,"key":227},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":229,"title":230,"description":231,"order":171,"key":232},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":234,"title":235,"description":236,"order":136,"key":237},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":239,"title":240,"description":241,"order":136,"key":242},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":244,"title":245,"description":246,"order":136,"key":247},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":249,"title":250,"description":251,"order":136,"key":252},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":254,"title":255,"description":256,"order":136,"key":257},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":259,"title":260,"description":261,"order":136,"key":262},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":264,"title":265,"description":266,"order":136,"key":267},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":269,"title":270,"description":271,"order":136,"key":272},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":274,"title":275,"description":276,"order":136,"key":277},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":279,"title":280,"description":281,"order":136,"key":282},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":284,"title":285,"description":286,"order":136,"key":287},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":289,"title":290,"description":291,"order":136,"key":292},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":131,"title":132,"description":294,"order":136,"key":295},"Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":297,"title":298,"description":299,"order":300,"key":301},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":303,"title":304,"description":305,"order":300,"key":306},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":126,"title":127,"description":308,"order":300,"key":309},"Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":311,"title":312,"description":313,"order":300,"key":314},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":316,"title":317,"description":318,"order":300,"key":319},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":321,"title":322,"description":323,"order":300,"key":324},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":326,"title":327,"description":328,"order":300,"key":329},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":331,"title":332,"description":333,"order":300,"key":334},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":336,"title":337,"description":338,"order":300,"key":339},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":341,"title":342,"description":343,"order":300,"key":344},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":346,"title":347,"description":348,"order":147,"key":349},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":351,"title":352,"description":353,"order":147,"key":354},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":356,"title":357,"description":358,"order":147,"key":359},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":148,"title":5,"description":142,"order":147,"key":144},{"path":362,"title":363,"description":364,"order":147,"key":365},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":367,"title":368,"description":369,"order":147,"key":370},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":372,"title":373,"description":374,"order":147,"key":375},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":377,"title":378,"description":379,"order":147,"key":380},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":382,"title":383,"description":384,"order":147,"key":385},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":387,"title":388,"description":389,"order":390,"key":391},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":393,"title":394,"description":395,"order":390,"key":396},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":398,"title":399,"description":400,"order":390,"key":401},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":403,"title":404,"description":405,"order":390,"key":406},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":408,"title":409,"description":410,"order":411,"key":412},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":414,"title":415,"description":416,"order":411,"key":417},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":419,"title":420,"description":421,"order":411,"key":422},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":424,"title":425,"description":426,"order":411,"key":427},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":429,"title":430,"description":431,"order":432,"key":433},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":435,"title":436,"description":437,"order":432,"key":438},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":440,"title":441,"description":442,"order":443,"key":444},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":446,"title":447,"description":448,"order":449,"key":450},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":452,"title":453,"description":454,"order":455,"key":456},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":119,"title":458,"description":459,"order":460,"key":461},"Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":463,"title":464,"description":465,"order":466,"key":467},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":469,"title":470,"description":471,"order":472,"key":473},"\u002Fhelp\u002Ftools","Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":22,"title":23,"description":475,"order":476,"key":477},"How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":479,"title":480,"description":481,"order":482,"key":483},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":105,"title":106,"description":485,"order":486,"key":487},"How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":489,"title":490,"description":491,"order":492,"key":493},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":495,"title":496,"description":497,"order":498,"key":499},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":501,"title":502,"description":503,"order":504,"key":505},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":507,"title":508,"description":509,"order":510,"key":511},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":513,"title":514,"description":515,"order":516,"key":517},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1787310387125]