[{"data":1,"prerenderedAt":530},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fchannels\u002Fwhatsapp":3,"pomoc-pages:help_en":163},{"id":4,"title":5,"alt":6,"body":7,"description":154,"extension":155,"key":156,"meta":157,"navigation":158,"order":148,"path":159,"seo":160,"stem":161,"__hash__":162},"help_en\u002Fhelp\u002Fchannels\u002Fwhatsapp.md","WhatsApp","\u002Fpomoc\u002Fkanaly\u002Fwhatsapp",{"type":8,"value":9,"toc":146},"minimark",[10,25,30,41,45,95,102,106,120,124],[11,12,13,14,18,19,24],"p",{},"Connect your ",[15,16,17],"strong",{},"WhatsApp Business"," number so Fibly replies to customers who\nmessage you on WhatsApp. Messages appear in\n",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fconversations","Conversations"," next to every other channel.",[26,27,29],"h2",{"id":28},"before-you-start","Before you start",[11,31,32,33,36,37,40],{},"You'll need a ",[15,34,35],{},"Meta Business account"," and a ",[15,38,39],{},"WhatsApp Business (WABA)","\nnumber. The connection runs through Meta's official Embedded Signup, so you\ncomplete the WhatsApp Business steps inside Meta's own flow.",[26,42,44],{"id":43},"connect-a-number","Connect a number",[46,47,48,67,74,81],"ol",{},[49,50,51,52,55,56,58,59,62,63,66],"li",{},"Open ",[15,53,54],{},"Settings → Integrations"," and open the ",[15,57,5],{}," channel\n(",[15,60,61],{},"Add channel → WhatsApp",", or ",[15,64,65],{},"Configure"," if it's already added).",[49,68,69,70,73],{},"Click ",[15,71,72],{},"Connect a WhatsApp number",".",[49,75,76,77,80],{},"A Meta window opens with the ",[15,78,79],{},"WhatsApp Embedded Signup"," flow. Follow\nthe steps to choose your Business account and the WhatsApp number you\nwant to connect.",[49,82,83,84,87,88,91,92,73],{},"When the flow finishes, the number appears in the list with its\n",[15,85,86],{},"verified name"," and a status of ",[15,89,90],{},"Active"," or ",[15,93,94],{},"Pending",[11,96,97,98,101],{},"To stop using a number, use ",[15,99,100],{},"Disconnect"," next to it. You can also switch\nthe whole channel off with its switch on the Integrations page without\nremoving the number.",[26,103,105],{"id":104},"what-happens-next","What happens next",[11,107,108,109,111,112,114,115,119],{},"Incoming WhatsApp messages become conversations in\n",[20,110,23],{"href":22},"; filter by ",[15,113,5],{}," to see only\nthose. The bot answers using your knowledge base, and your team can take\nover from ",[20,116,118],{"href":117},"\u002Fhelp\u002Flive-support","Live support"," just like a web chat.",[26,121,123],{"id":122},"related-articles","Related articles",[125,126,127,134],"ul",{},[49,128,129,133],{},[20,130,132],{"href":131},"\u002Fhelp\u002Fchannels","Channels overview",": all the ways customers can reach you.",[49,135,136,140,141,145],{},[20,137,139],{"href":138},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger"," and\n",[20,142,144],{"href":143},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram",": the other Meta channels.",{"title":147,"searchDepth":148,"depth":148,"links":149},"",2,[150,151,152,153],{"id":28,"depth":148,"text":29},{"id":43,"depth":148,"text":44},{"id":104,"depth":148,"text":105},{"id":122,"depth":148,"text":123},"Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","md","channels\u002Fwhatsapp",{},true,"\u002Fhelp\u002Fchannels\u002Fwhatsapp",{"title":5,"description":154},"help\u002Fchannels\u002Fwhatsapp","siv3iOtYxBgmPDFBzzhXsMCfUP79Prt-KvRHX4i6wso",[164,169,172,178,184,189,194,199,204,209,214,219,224,229,234,239,244,249,254,259,264,269,274,279,284,289,294,299,304,305,311,316,319,324,329,334,339,344,349,354,360,365,370,373,378,383,388,393,398,404,409,414,419,425,430,435,440,446,451,457,463,469,474,480,486,490,496,500,506,512,518,524],{"path":165,"title":166,"description":167,"order":168,"key":168},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":170,"title":171,"description":167,"order":168,"key":168},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":173,"title":174,"description":175,"order":176,"key":177},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":179,"title":180,"description":181,"order":182,"key":183},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":185,"title":186,"description":187,"order":182,"key":188},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":190,"title":191,"description":192,"order":182,"key":193},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":195,"title":196,"description":197,"order":182,"key":198},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":200,"title":201,"description":202,"order":182,"key":203},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":205,"title":206,"description":207,"order":182,"key":208},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":210,"title":211,"description":212,"order":182,"key":213},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":215,"title":216,"description":217,"order":182,"key":218},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":220,"title":221,"description":222,"order":182,"key":223},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":225,"title":226,"description":227,"order":182,"key":228},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":230,"title":231,"description":232,"order":182,"key":233},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":235,"title":236,"description":237,"order":182,"key":238},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":240,"title":241,"description":242,"order":182,"key":243},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":245,"title":246,"description":247,"order":148,"key":248},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":250,"title":251,"description":252,"order":148,"key":253},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":255,"title":256,"description":257,"order":148,"key":258},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":260,"title":261,"description":262,"order":148,"key":263},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":265,"title":266,"description":267,"order":148,"key":268},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":270,"title":271,"description":272,"order":148,"key":273},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":275,"title":276,"description":277,"order":148,"key":278},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":280,"title":281,"description":282,"order":148,"key":283},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":285,"title":286,"description":287,"order":148,"key":288},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":290,"title":291,"description":292,"order":148,"key":293},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":295,"title":296,"description":297,"order":148,"key":298},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":300,"title":301,"description":302,"order":148,"key":303},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":159,"title":5,"description":154,"order":148,"key":156},{"path":306,"title":307,"description":308,"order":309,"key":310},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":312,"title":313,"description":314,"order":309,"key":315},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":138,"title":139,"description":317,"order":309,"key":318},"Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":320,"title":321,"description":322,"order":309,"key":323},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":325,"title":326,"description":327,"order":309,"key":328},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":330,"title":331,"description":332,"order":309,"key":333},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":335,"title":336,"description":337,"order":309,"key":338},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":340,"title":341,"description":342,"order":309,"key":343},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":345,"title":346,"description":347,"order":309,"key":348},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":350,"title":351,"description":352,"order":309,"key":353},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":355,"title":356,"description":357,"order":358,"key":359},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":361,"title":362,"description":363,"order":358,"key":364},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":366,"title":367,"description":368,"order":358,"key":369},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":143,"title":144,"description":371,"order":358,"key":372},"Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":374,"title":375,"description":376,"order":358,"key":377},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":379,"title":380,"description":381,"order":358,"key":382},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":384,"title":385,"description":386,"order":358,"key":387},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":389,"title":390,"description":391,"order":358,"key":392},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":394,"title":395,"description":396,"order":358,"key":397},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":399,"title":400,"description":401,"order":402,"key":403},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":405,"title":406,"description":407,"order":402,"key":408},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":410,"title":411,"description":412,"order":402,"key":413},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":415,"title":416,"description":417,"order":402,"key":418},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":420,"title":421,"description":422,"order":423,"key":424},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":426,"title":427,"description":428,"order":423,"key":429},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":431,"title":432,"description":433,"order":423,"key":434},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":436,"title":437,"description":438,"order":423,"key":439},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":441,"title":442,"description":443,"order":444,"key":445},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":447,"title":448,"description":449,"order":444,"key":450},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":452,"title":453,"description":454,"order":455,"key":456},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":458,"title":459,"description":460,"order":461,"key":462},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":464,"title":465,"description":466,"order":467,"key":468},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":131,"title":470,"description":471,"order":472,"key":473},"Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":475,"title":476,"description":477,"order":478,"key":479},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":481,"title":482,"description":483,"order":484,"key":485},"\u002Fhelp\u002Ftools","Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":22,"title":23,"description":487,"order":488,"key":489},"How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":491,"title":492,"description":493,"order":494,"key":495},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":117,"title":118,"description":497,"order":498,"key":499},"How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":501,"title":502,"description":503,"order":504,"key":505},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":507,"title":508,"description":509,"order":510,"key":511},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":513,"title":514,"description":515,"order":516,"key":517},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":519,"title":520,"description":521,"order":522,"key":523},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":525,"title":526,"description":527,"order":528,"key":529},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1787310386905]