[{"data":1,"prerenderedAt":535},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fconversations\u002Flist-and-filters":3,"pomoc-pages:help_en":210},{"id":4,"title":5,"alt":6,"body":7,"description":200,"extension":201,"key":202,"meta":203,"navigation":204,"order":205,"path":206,"seo":207,"stem":208,"__hash__":209},"help_en\u002Fhelp\u002Fconversations\u002Flist-and-filters.md","List and filters","\u002Fpomoc\u002Frozmowy\u002Flista-i-filtry",{"type":8,"value":9,"toc":192},"minimark",[10,19,24,76,80,83,121,124,144,148,155,176,179,183],[11,12,13,14,18],"p",{},"The conversation list is the default view of the ",[15,16,17],"strong",{},"Conversations"," tab.\nIt shows the most recent conversations, sorted by the most recently\nactive. Each row contains basic information that lets you quickly get a\nsense of what the conversation was about.",[20,21,23],"h2",{"id":22},"columns-in-the-list","Columns in the list",[25,26,27,34,40,46,52,58,64,70],"ul",{},[28,29,30,33],"li",{},[15,31,32],{},"Customer",": name (if the customer introduced themselves) or session\nidentifier.",[28,35,36,39],{},[15,37,38],{},"Start date",": when the conversation began.",[28,41,42,45],{},[15,43,44],{},"Last message",": a snippet of the most recent message.",[28,47,48,51],{},[15,49,50],{},"Message count",": how many messages were exchanged in total.",[28,53,54,57],{},[15,55,56],{},"Status",": whether the conversation is active, needs support, or has\nbeen closed.",[28,59,60,63],{},[15,61,62],{},"Sales stage",": if you use sales mode.",[28,65,66,69],{},[15,67,68],{},"Assigned agent",": who from your team is handling it (if anyone).",[28,71,72,75],{},[15,73,74],{},"Rating",": whether the customer gave a thumbs up or thumbs down.",[20,77,79],{"id":78},"filters","Filters",[11,81,82],{},"Above the list there is a filter bar that narrows the results:",[25,84,85,91,97,103,109,115],{},[28,86,87,90],{},[15,88,89],{},"All",": shows all conversations.",[28,92,93,96],{},[15,94,95],{},"Active",": only those where the customer recently wrote something.",[28,98,99,102],{},[15,100,101],{},"Inactive",": conversations where the customer hasn't come back for a\nwhile.",[28,104,105,108],{},[15,106,107],{},"Needs support",": conversations waiting to be taken over by an agent.",[28,110,111,114],{},[15,112,113],{},"Positively rated",": conversations where the customer gave a thumbs\nup.",[28,116,117,120],{},[15,118,119],{},"Negatively rated",": conversations with a thumbs down. This is where\nto look for material to improve your knowledge base.",[11,122,123],{},"You can also narrow the list by:",[25,125,126,132,138],{},[28,127,128,131],{},[15,129,130],{},"Date range",": conversations started within a selected time period.",[28,133,134,137],{},[15,135,136],{},"A specific customer",": if the customer previously left contact\ndetails.",[28,139,140,143],{},[15,141,142],{},"IP address",": helpful when you want to trace all conversations from\none person or one office.",[20,145,147],{"id":146},"searching-by-content","Searching by content",[11,149,150,151,154],{},"The full-text search works ",[15,152,153],{},"within a single conversation",", not\nglobally across the list. To search the content of a specific\nconversation:",[156,157,158,161,173],"ol",{},[28,159,160],{},"Open it.",[28,162,163,164,168,169,172],{},"Press ",[165,166,167],"kbd",{},"Ctrl"," + ",[165,170,171],{},"F"," or click the magnifying glass\nicon.",[28,174,175],{},"Type a phrase (at least 2 characters).",[11,177,178],{},"In the results, you move between matching messages using the\n\"previous\" and \"next\" buttons.",[20,180,182],{"id":181},"whats-next","What's next",[11,184,185,186,191],{},"When you find a conversation of interest, open it and review it as\ndescribed in ",[187,188,190],"a",{"href":189},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details",".",{"title":193,"searchDepth":194,"depth":194,"links":195},"",2,[196,197,198,199],{"id":22,"depth":194,"text":23},{"id":78,"depth":194,"text":79},{"id":146,"depth":194,"text":147},{"id":181,"depth":194,"text":182},"How to filter, sort, and find conversations in the Fibly dashboard.","md","conversations\u002Flist-and-filters",{},true,1,"\u002Fhelp\u002Fconversations\u002Flist-and-filters",{"title":5,"description":200},"help\u002Fconversations\u002Flist-and-filters","-NbLwS5jzIejULCzLKT3k3YPkw9itrj7ds5UQ1kCEEc",[211,214,217,223,228,233,238,243,244,249,254,259,264,269,274,279,284,289,294,299,304,309,314,319,324,329,335,340,345,350,355,360,365,370,376,381,386,391,396,401,406,411,417,422,427,432,438,443,448,453,459,464,470,476,482,488,493,499,505,511,517,523,529],{"path":189,"title":190,"description":212,"order":213,"key":213},"[object Object]",null,{"path":215,"title":216,"description":212,"order":213,"key":213},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":218,"title":219,"description":220,"order":221,"key":222},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":224,"title":225,"description":226,"order":205,"key":227},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":229,"title":230,"description":231,"order":205,"key":232},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":234,"title":235,"description":236,"order":205,"key":237},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":239,"title":240,"description":241,"order":205,"key":242},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":206,"title":5,"description":200,"order":205,"key":202},{"path":245,"title":246,"description":247,"order":205,"key":248},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":250,"title":251,"description":252,"order":205,"key":253},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":255,"title":256,"description":257,"order":205,"key":258},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":260,"title":261,"description":262,"order":205,"key":263},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":265,"title":266,"description":267,"order":205,"key":268},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":270,"title":271,"description":272,"order":205,"key":273},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":275,"title":276,"description":277,"order":194,"key":278},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":280,"title":281,"description":282,"order":194,"key":283},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":285,"title":286,"description":287,"order":194,"key":288},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":290,"title":291,"description":292,"order":194,"key":293},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":295,"title":296,"description":297,"order":194,"key":298},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":300,"title":301,"description":302,"order":194,"key":303},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":305,"title":306,"description":307,"order":194,"key":308},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":310,"title":311,"description":312,"order":194,"key":313},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":315,"title":316,"description":317,"order":194,"key":318},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":320,"title":321,"description":322,"order":194,"key":323},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":325,"title":326,"description":327,"order":194,"key":328},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":330,"title":331,"description":332,"order":333,"key":334},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":336,"title":337,"description":338,"order":333,"key":339},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":341,"title":342,"description":343,"order":333,"key":344},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":346,"title":347,"description":348,"order":333,"key":349},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":351,"title":352,"description":353,"order":333,"key":354},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":356,"title":357,"description":358,"order":333,"key":359},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":361,"title":362,"description":363,"order":333,"key":364},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":366,"title":367,"description":368,"order":333,"key":369},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":371,"title":372,"description":373,"order":374,"key":375},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":377,"title":378,"description":379,"order":374,"key":380},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":382,"title":383,"description":384,"order":374,"key":385},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":387,"title":388,"description":389,"order":374,"key":390},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":392,"title":393,"description":394,"order":374,"key":395},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":397,"title":398,"description":399,"order":374,"key":400},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":402,"title":403,"description":404,"order":374,"key":405},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":407,"title":408,"description":409,"order":374,"key":410},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":412,"title":413,"description":414,"order":415,"key":416},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":418,"title":419,"description":420,"order":415,"key":421},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":423,"title":424,"description":425,"order":415,"key":426},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":428,"title":429,"description":430,"order":415,"key":431},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":433,"title":434,"description":435,"order":436,"key":437},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":439,"title":440,"description":441,"order":436,"key":442},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":444,"title":445,"description":446,"order":436,"key":447},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":449,"title":450,"description":451,"order":436,"key":452},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":454,"title":455,"description":456,"order":457,"key":458},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":460,"title":461,"description":462,"order":457,"key":463},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":465,"title":466,"description":467,"order":468,"key":469},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":471,"title":472,"description":473,"order":474,"key":475},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":477,"title":478,"description":479,"order":480,"key":481},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":483,"title":484,"description":485,"order":486,"key":487},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":489,"title":17,"description":490,"order":491,"key":492},"\u002Fhelp\u002Fconversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":494,"title":495,"description":496,"order":497,"key":498},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":500,"title":501,"description":502,"order":503,"key":504},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":506,"title":507,"description":508,"order":509,"key":510},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":512,"title":513,"description":514,"order":515,"key":516},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":518,"title":519,"description":520,"order":521,"key":522},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":524,"title":525,"description":526,"order":527,"key":528},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":530,"title":531,"description":532,"order":533,"key":534},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441829]