[{"data":1,"prerenderedAt":643},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fcustomers\u002Fbanning":3,"pomoc-pages:help_en":221},{"id":4,"title":5,"alt":6,"body":7,"description":211,"extension":212,"key":213,"meta":214,"navigation":215,"order":216,"path":217,"seo":218,"stem":219,"__hash__":220},"help_en\u002Fhelp\u002Fcustomers\u002Fbanning.md","Banning customers and IP addresses","\u002Fpomoc\u002Fklienci\u002Fblokowanie",{"type":8,"value":9,"toc":203},"minimark",[10,14,20,25,81,84,88,126,129,132,136,159,181,185],[11,12,13],"p",{},"If someone keeps sending spam or abuse, you can ban them. A ban stops\nnew messages from reaching the bot and your team. Conversations the\nperson already had stay where they are.",[15,16,17],"blockquote",{},[11,18,19],{},"Only administrators or managers can create and remove bans.",[21,22,24],"h2",{"id":23},"ban-a-customer","Ban a customer",[26,27,28,32,44,69,75],"ol",{},[29,30,31],"li",{},"Open one of the customer's conversations.",[29,33,34,35,39,40,43],{},"In the details panel on the right, next to ",[36,37,38],"strong",{},"Access",", click ",[36,41,42],{},"Ban\ncustomer",".",[29,45,46,47,50,51,54,55,58,59,58,62,65,66,43],{},"In the ",[36,48,49],{},"Ban this customer?"," dialog, choose ",[36,52,53],{},"For how long",":\n",[36,56,57],{},"Until I remove it",", ",[36,60,61],{},"24 hours",[36,63,64],{},"7 days",", or ",[36,67,68],{},"30 days",[29,70,71,72,43],{},"Optionally add a ",[36,73,74],{},"Reason",[29,76,77,78,43],{},"Tick the confirmation box and click ",[36,79,80],{},"Ban",[11,82,83],{},"A banned customer can no longer start conversations or send messages on\nany of your channels: web chat, email, WhatsApp, Messenger, and\nInstagram. They get no notice; their messages simply stop being\nanswered.",[21,85,87],{"id":86},"ban-an-ip-address","Ban an IP address",[26,89,90,93,99,115],{},[29,91,92],{},"Open a conversation from that visitor.",[29,94,95,96,43],{},"In the details panel, click the IP address and choose ",[36,97,98],{},"Ban this IP\naddress",[29,100,101,102,105,106,58,109,65,112,43],{},"Under ",[36,103,104],{},"How much to block",", choose ",[36,107,108],{},"Just this address",[36,110,111],{},"The\nwhole network",[36,113,114],{},"A range I'll type myself",[29,116,117,118,120,121,123,124,43],{},"Choose ",[36,119,53],{},", optionally add a ",[36,122,74],{},", tick the\nconfirmation box, and click ",[36,125,80],{},[11,127,128],{},"Visitors from a banned address stop seeing the chat widget on your\nsites. They see no error; the widget simply doesn't appear.",[11,130,131],{},"Be careful with ranges. On an office or mobile network, one range can\ncover thousands of unrelated people.",[21,133,135],{"id":134},"manage-bans","Manage bans",[11,137,138,139,142,143,146,147,150,151,154,155,158],{},"Open ",[36,140,141],{},"Settings → Bans",". The ",[36,144,145],{},"IP addresses"," and ",[36,148,149],{},"Customers"," tabs\nlist every active ban, with ",[36,152,153],{},"Permanent"," or the date it expires. Click\n",[36,156,157],{},"Remove"," to lift a ban.",[11,160,161,162,164,165,168,169,173,174,177,178,43],{},"On the ",[36,163,145],{}," tab you can also ban an address or range\ndirectly: type it in ",[36,166,167],{},"IP address or range"," (for example ",[170,171,172],"code",{},"1.2.3.4"," or\n",[170,175,176],{},"1.2.3.0\u002F24","), optionally add a reason, and click ",[36,179,180],{},"Add ban",[21,182,184],{"id":183},"related-articles","Related articles",[186,187,188,196],"ul",{},[29,189,190,195],{},[191,192,194],"a",{"href":193},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details",":\nwhere you'll find the ban options.",[29,197,198,202],{},[191,199,201],{"href":200},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile",": editing and\ndeleting customer data.",{"title":204,"searchDepth":205,"depth":205,"links":206},"",2,[207,208,209,210],{"id":23,"depth":205,"text":24},{"id":86,"depth":205,"text":87},{"id":134,"depth":205,"text":135},{"id":183,"depth":205,"text":184},"How to stop an abusive customer or visitor from writing to you, and how to lift a ban.","md","customers\u002Fbanning",{},true,3,"\u002Fhelp\u002Fcustomers\u002Fbanning",{"title":5,"description":211},"help\u002Fcustomers\u002Fbanning","VfkquYzksBMhQAFfPedO2baKxYKv4eGWswmNrXIml44",[222,225,228,234,240,245,250,255,260,265,270,275,280,285,290,295,300,305,310,315,318,323,328,333,338,343,348,353,358,363,364,369,374,379,384,389,394,399,404,409,414,420,425,430,435,440,445,450,455,460,465,471,476,481,486,491,496,502,507,512,517,522,527,533,538,543,549,554,560,566,572,578,584,590,596,602,608,614,620,625,631,637],{"path":193,"title":194,"description":223,"order":224,"key":224},"[object Object]",null,{"path":226,"title":227,"description":223,"order":224,"key":224},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":229,"title":230,"description":231,"order":232,"key":233},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":235,"title":236,"description":237,"order":238,"key":239},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":241,"title":242,"description":243,"order":238,"key":244},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":246,"title":247,"description":248,"order":238,"key":249},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":251,"title":252,"description":253,"order":238,"key":254},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":256,"title":257,"description":258,"order":238,"key":259},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":261,"title":262,"description":263,"order":238,"key":264},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":266,"title":267,"description":268,"order":238,"key":269},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":271,"title":272,"description":273,"order":238,"key":274},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":276,"title":277,"description":278,"order":238,"key":279},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Free, Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":281,"title":282,"description":283,"order":238,"key":284},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":286,"title":287,"description":288,"order":238,"key":289},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":291,"title":292,"description":293,"order":238,"key":294},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, chat button, texts and placement of the widget to your brand.","widget\u002Fappearance",{"path":296,"title":297,"description":298,"order":238,"key":299},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":301,"title":302,"description":303,"order":205,"key":304},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":306,"title":307,"description":308,"order":205,"key":309},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":311,"title":312,"description":313,"order":205,"key":314},"\u002Fhelp\u002Fgetting-started\u002Fsign-up","Creating an account","How to sign up for Fibly yourself and what the setup wizard does after you sign up.","getting-started\u002Fsign-up",{"path":200,"title":201,"description":316,"order":205,"key":317},"How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":319,"title":320,"description":321,"order":205,"key":322},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":324,"title":325,"description":326,"order":205,"key":327},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":329,"title":330,"description":331,"order":205,"key":332},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":334,"title":335,"description":336,"order":205,"key":337},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":339,"title":340,"description":341,"order":205,"key":342},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":344,"title":345,"description":346,"order":205,"key":347},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":349,"title":350,"description":351,"order":205,"key":352},"\u002Fhelp\u002Fbilling\u002Fstarting-a-subscription","Starting a subscription","How to subscribe to a Fibly plan from the dashboard, what we need for the invoice, and when the first charge happens.","billing\u002Fstarting-a-subscription",{"path":354,"title":355,"description":356,"order":205,"key":357},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notice","How to set a short notice shown to the customer at the start of every conversation.","widget\u002Fwelcome-notification",{"path":359,"title":360,"description":361,"order":205,"key":362},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":217,"title":5,"description":211,"order":216,"key":213},{"path":365,"title":366,"description":367,"order":216,"key":368},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly, when the change takes effect, and how the difference is charged.","billing\u002Fchanging-plan",{"path":370,"title":371,"description":372,"order":216,"key":373},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":375,"title":376,"description":377,"order":216,"key":378},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":380,"title":381,"description":382,"order":216,"key":383},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":385,"title":386,"description":387,"order":216,"key":388},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":390,"title":391,"description":392,"order":216,"key":393},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":395,"title":396,"description":397,"order":216,"key":398},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":400,"title":401,"description":402,"order":216,"key":403},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":405,"title":406,"description":407,"order":216,"key":408},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":410,"title":411,"description":412,"order":216,"key":413},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":415,"title":416,"description":417,"order":418,"key":419},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":421,"title":422,"description":423,"order":418,"key":424},"\u002Fhelp\u002Fbilling\u002Fadd-ons","Add-ons","How to buy extra AI credits and extra team seats, and the difference between a recurring add-on and a one-off credit purchase.","billing\u002Fadd-ons",{"path":426,"title":427,"description":428,"order":418,"key":429},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":431,"title":432,"description":433,"order":418,"key":434},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button on your site.","widget\u002Fenabling-and-disabling",{"path":436,"title":437,"description":438,"order":418,"key":439},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":441,"title":442,"description":443,"order":418,"key":444},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":446,"title":447,"description":448,"order":418,"key":449},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":451,"title":452,"description":453,"order":418,"key":454},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":456,"title":457,"description":458,"order":418,"key":459},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":461,"title":462,"description":463,"order":418,"key":464},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":466,"title":467,"description":468,"order":469,"key":470},"\u002Fhelp\u002Fbilling\u002Fcancelling-and-resuming","Cancelling and resuming","How to cancel your Fibly subscription, what happens until the end of the paid period, and how to resume before it ends.",5,"billing\u002Fcancelling-and-resuming",{"path":472,"title":473,"description":474,"order":469,"key":475},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":477,"title":478,"description":479,"order":469,"key":480},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":482,"title":483,"description":484,"order":469,"key":485},"\u002Fhelp\u002Fbot-configuration\u002Flanguages","Languages","Which languages Fibly supports (Polish, English, German) and how to set up a multilingual bot, widget, and knowledge base.","bot-configuration\u002Flanguages",{"path":487,"title":488,"description":489,"order":469,"key":490},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":492,"title":493,"description":494,"order":469,"key":495},"\u002Fhelp\u002Fwidget\u002Fcustomization","Widget personalization","What each plan lets you change in the widget's style, including themes, fonts, the Fibly footer, per-element colors and corner rounding.","widget\u002Fcustomization",{"path":497,"title":498,"description":499,"order":500,"key":501},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":503,"title":504,"description":505,"order":500,"key":506},"\u002Fhelp\u002Fwidget\u002Fcustom-css","Custom CSS","How to style the widget with your own CSS, with the full list of class names and variables you can rely on.","widget\u002Fcustom-css",{"path":508,"title":509,"description":510,"order":500,"key":511},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":513,"title":514,"description":515,"order":500,"key":516},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":518,"title":519,"description":520,"order":500,"key":521},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":523,"title":524,"description":525,"order":500,"key":526},"\u002Fhelp\u002Fbilling\u002Ffailed-payments","When a payment fails","What happens when a card charge is declined, how long we keep retrying, and what to do to restore the subscription.","billing\u002Ffailed-payments",{"path":528,"title":529,"description":530,"order":531,"key":532},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":534,"title":535,"description":536,"order":531,"key":537},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":539,"title":540,"description":541,"order":531,"key":542},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":544,"title":545,"description":546,"order":547,"key":548},"\u002Fhelp\u002Fknowledge-base\u002Fsync-from-url","Sync an article from a URL","How to keep a knowledge base article up to date automatically by fetching its content from a public URL.",8,"knowledge-base\u002Fsync-from-url",{"path":550,"title":551,"description":552,"order":547,"key":553},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":555,"title":556,"description":557,"order":558,"key":559},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices and payments","The difference between a payment record and a VAT invoice, when we issue the invoice, and how to download the PDF.",9,"billing\u002Finvoices",{"path":561,"title":562,"description":563,"order":564,"key":565},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":567,"title":568,"description":569,"order":570,"key":571},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":573,"title":574,"description":575,"order":576,"key":577},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":579,"title":580,"description":581,"order":582,"key":583},"\u002Fhelp\u002Fchannels","Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":585,"title":586,"description":587,"order":588,"key":589},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":591,"title":592,"description":593,"order":594,"key":595},"\u002Fhelp\u002Ftools","Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":597,"title":598,"description":599,"order":600,"key":601},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":603,"title":604,"description":605,"order":606,"key":607},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":609,"title":610,"description":611,"order":612,"key":613},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":615,"title":616,"description":617,"order":618,"key":619},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":621,"title":149,"description":622,"order":623,"key":624},"\u002Fhelp\u002Fcustomers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":626,"title":627,"description":628,"order":629,"key":630},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":632,"title":633,"description":634,"order":635,"key":636},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":638,"title":639,"description":640,"order":641,"key":642},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1791970488346]