[{"data":1,"prerenderedAt":483},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fcustomers\u002Fcustomer-list":3,"pomoc-pages:help_en":159},{"id":4,"title":5,"alt":6,"body":7,"description":149,"extension":150,"key":151,"meta":152,"navigation":153,"order":154,"path":155,"seo":156,"stem":157,"__hash__":158},"help_en\u002Fhelp\u002Fcustomers\u002Fcustomer-list.md","Customer list","\u002Fpomoc\u002Fklienci\u002Flista-klientow",{"type":8,"value":9,"toc":139},"minimark",[10,25,30,33,61,65,91,95,106,110,121,125,128,132],[11,12,13,14,18,19,24],"p",{},"The main view of the ",[15,16,17],"strong",{},"Customers"," tab is a table of the people who have\ntalked to the bot on your website. Each row leads to a\n",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","customer profile"," with the full\nconversation history.",[26,27,29],"h2",{"id":28},"statistics-at-the-top-of-the-screen","Statistics at the top of the screen",[11,31,32],{},"The bar above the table shows four numbers:",[34,35,36,43,49,55],"ul",{},[37,38,39,42],"li",{},[15,40,41],{},"Total customers",": all unique profiles in your\naccount.",[37,44,45,48],{},[15,46,47],{},"Active",": customers who have had contact with the bot recently.",[37,50,51,54],{},[15,52,53],{},"Need attention",": customers whose conversations in the last 7 days\nrequired escalation.",[37,56,57,60],{},[15,58,59],{},"Total conversations",": the sum of all conversations across all\nprofiles.",[26,62,64],{"id":63},"table-columns","Table columns",[34,66,67,73,79,85],{},[37,68,69,72],{},[15,70,71],{},"Customer",": avatar, name, email address (if provided).",[37,74,75,78],{},[15,76,77],{},"Conversations",": the number of all of this customer's conversations\nwith the bot.",[37,80,81,84],{},[15,82,83],{},"Satisfaction",": the share of resolved conversations out of the total.",[37,86,87,90],{},[15,88,89],{},"Last contact",": the date of the last chat activity.",[26,92,94],{"id":93},"search","Search",[11,96,97,98,101,102,105],{},"The bar above the table lets you search for customers by ",[15,99,100],{},"name"," or\n",[15,103,104],{},"email address",". The search works as soon as you type, with no need to\nconfirm with the Enter key.",[26,107,109],{"id":108},"filtering-by-ip-address","Filtering by IP address",[11,111,112,113,115,116,120],{},"If you got to the ",[15,114,17],{}," tab from within a conversation by\nclicking the customer's IP address, the list is automatically narrowed\nto profiles that connected from that address. The filter is shown as a\nlabel above the table, e.g. ",[117,118,119],"em",{},"\"IP address: 192.0.2.10\"",", and can be\nturned off with a single click.",[26,122,124],{"id":123},"pagination","Pagination",[11,126,127],{},"By default the table shows 10 profiles per page. The arrows at the\nbottom take you to the next pages.",[26,129,131],{"id":130},"whats-next","What's next",[11,133,134,135,138],{},"Open any profile to see details, edit data, or manage conversation\nhistory: ",[20,136,137],{"href":22},"Customer profile",".",{"title":140,"searchDepth":141,"depth":141,"links":142},"",2,[143,144,145,146,147,148],{"id":28,"depth":141,"text":29},{"id":63,"depth":141,"text":64},{"id":93,"depth":141,"text":94},{"id":108,"depth":141,"text":109},{"id":123,"depth":141,"text":124},{"id":130,"depth":141,"text":131},"How to view, filter, and search customers in the Fibly dashboard.","md","customers\u002Fcustomer-list",{},true,1,"\u002Fhelp\u002Fcustomers\u002Fcustomer-list",{"title":5,"description":149},"help\u002Fcustomers\u002Fcustomer-list","BNuPbNKmcr8HYio6UXvBqPfo21y0t252yJlTKAdDKbI",[160,165,168,174,179,180,185,190,195,200,205,210,215,220,225,230,235,240,243,248,253,258,263,268,273,278,284,289,294,299,304,309,314,319,325,330,335,340,345,350,355,360,366,371,376,381,387,392,397,402,408,413,419,425,431,437,442,448,454,460,465,471,477],{"path":161,"title":162,"description":163,"order":164,"key":164},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":166,"title":167,"description":163,"order":164,"key":164},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":169,"title":170,"description":171,"order":172,"key":173},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":175,"title":176,"description":177,"order":154,"key":178},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":155,"title":5,"description":149,"order":154,"key":151},{"path":181,"title":182,"description":183,"order":154,"key":184},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":186,"title":187,"description":188,"order":154,"key":189},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":191,"title":192,"description":193,"order":154,"key":194},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":196,"title":197,"description":198,"order":154,"key":199},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":201,"title":202,"description":203,"order":154,"key":204},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":206,"title":207,"description":208,"order":154,"key":209},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":211,"title":212,"description":213,"order":154,"key":214},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":216,"title":217,"description":218,"order":154,"key":219},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":221,"title":222,"description":223,"order":154,"key":224},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":226,"title":227,"description":228,"order":141,"key":229},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":231,"title":232,"description":233,"order":141,"key":234},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":236,"title":237,"description":238,"order":141,"key":239},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":22,"title":137,"description":241,"order":141,"key":242},"How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":244,"title":245,"description":246,"order":141,"key":247},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":249,"title":250,"description":251,"order":141,"key":252},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":254,"title":255,"description":256,"order":141,"key":257},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":259,"title":260,"description":261,"order":141,"key":262},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":264,"title":265,"description":266,"order":141,"key":267},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":269,"title":270,"description":271,"order":141,"key":272},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":274,"title":275,"description":276,"order":141,"key":277},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":279,"title":280,"description":281,"order":282,"key":283},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":285,"title":286,"description":287,"order":282,"key":288},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":290,"title":291,"description":292,"order":282,"key":293},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":295,"title":296,"description":297,"order":282,"key":298},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":300,"title":301,"description":302,"order":282,"key":303},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":305,"title":306,"description":307,"order":282,"key":308},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":310,"title":311,"description":312,"order":282,"key":313},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":315,"title":316,"description":317,"order":282,"key":318},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":320,"title":321,"description":322,"order":323,"key":324},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":326,"title":327,"description":328,"order":323,"key":329},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":331,"title":332,"description":333,"order":323,"key":334},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":336,"title":337,"description":338,"order":323,"key":339},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":341,"title":342,"description":343,"order":323,"key":344},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":346,"title":347,"description":348,"order":323,"key":349},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":351,"title":352,"description":353,"order":323,"key":354},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":356,"title":357,"description":358,"order":323,"key":359},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":361,"title":362,"description":363,"order":364,"key":365},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":367,"title":368,"description":369,"order":364,"key":370},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":372,"title":373,"description":374,"order":364,"key":375},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":377,"title":378,"description":379,"order":364,"key":380},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":382,"title":383,"description":384,"order":385,"key":386},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":388,"title":389,"description":390,"order":385,"key":391},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":393,"title":394,"description":395,"order":385,"key":396},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":398,"title":399,"description":400,"order":385,"key":401},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":403,"title":404,"description":405,"order":406,"key":407},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":409,"title":410,"description":411,"order":406,"key":412},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":414,"title":415,"description":416,"order":417,"key":418},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":420,"title":421,"description":422,"order":423,"key":424},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":426,"title":427,"description":428,"order":429,"key":430},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":432,"title":433,"description":434,"order":435,"key":436},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":438,"title":77,"description":439,"order":440,"key":441},"\u002Fhelp\u002Fconversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":443,"title":444,"description":445,"order":446,"key":447},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":449,"title":450,"description":451,"order":452,"key":453},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":455,"title":456,"description":457,"order":458,"key":459},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":461,"title":17,"description":462,"order":463,"key":464},"\u002Fhelp\u002Fcustomers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":466,"title":467,"description":468,"order":469,"key":470},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":472,"title":473,"description":474,"order":475,"key":476},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":478,"title":479,"description":480,"order":481,"key":482},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442220]