[{"data":1,"prerenderedAt":468},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fgetting-started\u002Ffirst-login":3,"pomoc-pages:help_en":141},{"id":4,"title":5,"alt":6,"body":7,"description":132,"extension":133,"key":134,"meta":135,"navigation":136,"order":124,"path":137,"seo":138,"stem":139,"__hash__":140},"help_en\u002Fhelp\u002Fgetting-started\u002Ffirst-login.md","First login","\u002Fpomoc\u002Fwprowadzenie\u002Fpierwsze-logowanie",{"type":8,"value":9,"toc":122},"minimark",[10,14,19,27,31,34,52,55,59,66,76,80,97,101,110,114],[11,12,13],"p",{},"We create your Fibly account for you, after your first conversation with our\nsales team. This article describes what happens after you sign the contract:\nhow you'll get access and what you'll see at your first login.",[15,16,18],"h2",{"id":17},"receiving-the-invitation","Receiving the invitation",[11,20,21,22,26],{},"Once we've prepared your environment, we send an invitation by email to the\naddress you provided during the conversation. The message contains an\nactivation link that is valid for ",[23,24,25],"strong",{},"7 days",". If that time passes, get in\ntouch and we'll generate a new invitation.",[15,28,30],{"id":29},"activating-your-account","Activating your account",[11,32,33],{},"After clicking the activation link, you'll be asked to set:",[35,36,37,45],"ul",{},[38,39,40,41,44],"li",{},"your ",[23,42,43],{},"full name",", which your coworkers will see,",[38,46,47,48,51],{},"a ",[23,49,50],{},"password"," at least 8 characters long.",[11,53,54],{},"Once confirmed, you'll go straight to the Fibly dashboard and be logged in\nautomatically.",[15,56,58],{"id":57},"what-youll-see-in-the-dashboard","What you'll see in the dashboard",[11,60,61,62,65],{},"The default home screen is the ",[23,63,64],{},"Overview",", where you'll find a summary of\nrecent conversations and key metrics. From the left-hand menu you have\naccess to all the other modules: the knowledge base, bot configuration,\nwidget settings, customer list, and billing.",[67,68,69],"blockquote",{},[11,70,71,72,75],{},"Your first account is given the ",[23,73,74],{},"Admin"," role, which means full access to\nall dashboard features, including the ability to invite more people from\nyour team.",[15,77,79],{"id":78},"subsequent-logins","Subsequent logins",[11,81,82,83,92,93,96],{},"The dashboard address is ",[23,84,85],{},[86,87,91],"a",{"href":88,"rel":89},"https:\u002F\u002Fpanel.fibly.pl",[90],"nofollow","panel.fibly.pl",". You\nlog in with the email and password you set during activation. If you forget\nyour password, use the ",[23,94,95],{},"\"Forgot password\""," link on the login screen, and\nthe system will send you reset instructions.",[15,98,100],{"id":99},"self-service-sign-up","Self-service sign-up",[11,102,103,104,109],{},"At the moment we create accounts manually after a conversation with the\nsales team. Self-service sign-up will be available soon. If you'd like to\ntry Fibly, ",[86,105,108],{"href":106,"rel":107},"https:\u002F\u002Ffibly.co.uk\u002Fcontact",[90],"book a call"," and we'll prepare a\ndemo tailored to your site.",[15,111,113],{"id":112},"whats-next","What's next",[11,115,116,117,121],{},"With an active account, move on to the\n",[86,118,120],{"href":119},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","quick start",", which walks you through\nthe steps needed to get your bot running.",{"title":123,"searchDepth":124,"depth":124,"links":125},"",2,[126,127,128,129,130,131],{"id":17,"depth":124,"text":18},{"id":29,"depth":124,"text":30},{"id":57,"depth":124,"text":58},{"id":78,"depth":124,"text":79},{"id":99,"depth":124,"text":100},{"id":112,"depth":124,"text":113},"How to accept your Fibly invitation and get access to the admin dashboard.","md","getting-started\u002Ffirst-login",{},true,"\u002Fhelp\u002Fgetting-started\u002Ffirst-login",{"title":5,"description":132},"help\u002Fgetting-started\u002Ffirst-login","k79eyt1i2pZBjAQS8R6H8mOkG_lRfSqe4Sku9sjQCuU",[142,147,150,156,162,167,172,177,182,186,191,196,201,206,211,216,221,226,231,236,237,242,247,252,257,262,268,273,278,283,287,292,297,302,308,313,318,323,328,333,338,343,349,354,359,364,370,375,380,385,391,396,402,408,414,420,426,432,438,444,450,456,462],{"path":143,"title":144,"description":145,"order":146,"key":146},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":148,"title":149,"description":145,"order":146,"key":146},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":151,"title":152,"description":153,"order":154,"key":155},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":157,"title":158,"description":159,"order":160,"key":161},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":163,"title":164,"description":165,"order":160,"key":166},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":168,"title":169,"description":170,"order":160,"key":171},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":173,"title":174,"description":175,"order":160,"key":176},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":178,"title":179,"description":180,"order":160,"key":181},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":183,"title":64,"description":184,"order":160,"key":185},"\u002Fhelp\u002Fanalytics\u002Foverview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":187,"title":188,"description":189,"order":160,"key":190},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":192,"title":193,"description":194,"order":160,"key":195},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":197,"title":198,"description":199,"order":160,"key":200},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":202,"title":203,"description":204,"order":160,"key":205},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":207,"title":208,"description":209,"order":160,"key":210},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":212,"title":213,"description":214,"order":124,"key":215},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":217,"title":218,"description":219,"order":124,"key":220},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":222,"title":223,"description":224,"order":124,"key":225},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":227,"title":228,"description":229,"order":124,"key":230},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":232,"title":233,"description":234,"order":124,"key":235},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":137,"title":5,"description":132,"order":124,"key":134},{"path":238,"title":239,"description":240,"order":124,"key":241},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":243,"title":244,"description":245,"order":124,"key":246},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":248,"title":249,"description":250,"order":124,"key":251},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":253,"title":254,"description":255,"order":124,"key":256},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":258,"title":259,"description":260,"order":124,"key":261},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":263,"title":264,"description":265,"order":266,"key":267},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":269,"title":270,"description":271,"order":266,"key":272},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":274,"title":275,"description":276,"order":266,"key":277},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":279,"title":280,"description":281,"order":266,"key":282},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":119,"title":284,"description":285,"order":266,"key":286},"Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":288,"title":289,"description":290,"order":266,"key":291},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":293,"title":294,"description":295,"order":266,"key":296},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":298,"title":299,"description":300,"order":266,"key":301},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":303,"title":304,"description":305,"order":306,"key":307},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":309,"title":310,"description":311,"order":306,"key":312},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":314,"title":315,"description":316,"order":306,"key":317},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":319,"title":320,"description":321,"order":306,"key":322},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":324,"title":325,"description":326,"order":306,"key":327},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":329,"title":330,"description":331,"order":306,"key":332},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":334,"title":335,"description":336,"order":306,"key":337},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":339,"title":340,"description":341,"order":306,"key":342},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":344,"title":345,"description":346,"order":347,"key":348},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":350,"title":351,"description":352,"order":347,"key":353},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":355,"title":356,"description":357,"order":347,"key":358},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":360,"title":361,"description":362,"order":347,"key":363},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":365,"title":366,"description":367,"order":368,"key":369},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":371,"title":372,"description":373,"order":368,"key":374},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":376,"title":377,"description":378,"order":368,"key":379},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":381,"title":382,"description":383,"order":368,"key":384},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":386,"title":387,"description":388,"order":389,"key":390},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":392,"title":393,"description":394,"order":389,"key":395},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":397,"title":398,"description":399,"order":400,"key":401},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":403,"title":404,"description":405,"order":406,"key":407},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":409,"title":410,"description":411,"order":412,"key":413},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":415,"title":416,"description":417,"order":418,"key":419},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":421,"title":422,"description":423,"order":424,"key":425},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":427,"title":428,"description":429,"order":430,"key":431},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":433,"title":434,"description":435,"order":436,"key":437},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":439,"title":440,"description":441,"order":442,"key":443},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":445,"title":446,"description":447,"order":448,"key":449},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":451,"title":452,"description":453,"order":454,"key":455},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":457,"title":458,"description":459,"order":460,"key":461},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":463,"title":464,"description":465,"order":466,"key":467},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382440664]