[{"data":1,"prerenderedAt":539},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fgetting-started\u002Fquick-start":3,"pomoc-pages:help_en":231},{"id":4,"title":5,"alt":6,"body":7,"description":221,"extension":222,"key":223,"meta":224,"navigation":225,"order":226,"path":227,"seo":228,"stem":229,"__hash__":230},"help_en\u002Fhelp\u002Fgetting-started\u002Fquick-start.md","Quick start","\u002Fpomoc\u002Fwprowadzenie\u002Fszybki-start",{"type":8,"value":9,"toc":211},"minimark",[10,14,19,27,43,57,61,68,82,90,98,102,112,119,123,130,137,141,144,182,185,189,204],[11,12,13],"p",{},"Five steps stand between you and your first conversation handled by the bot.\nThe whole path takes anywhere from a quarter of an hour to an hour,\ndepending on how much content you want to upload.",[15,16,18],"h2",{"id":17},"_1-configure-the-bots-brand-and-tone","1. Configure the bot's brand and tone",[11,20,21,22,26],{},"Open ",[23,24,25],"strong",{},"Bot settings"," and fill in two sections:",[28,29,30,37],"ul",{},[31,32,33,36],"li",{},[23,34,35],{},"Brand",": your site's address and a short description of what you do.\nThis helps the bot phrase answers in the right context.",[31,38,39,42],{},[23,40,41],{},"Messages",": the text of the first message in the chat and one of three\nstyles of speaking (casual, informal, professional).",[11,44,45,46,51,52,56],{},"You'll find details in the articles\n",[47,48,50],"a",{"href":49},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Bot configuration, Brand","\nand ",[47,53,55],{"href":54},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Bot configuration, Messages",".",[15,58,60],{"id":59},"_2-build-your-knowledge-base","2. Build your knowledge base",[11,62,63,64,67],{},"The bot needs to know what to tell customers. The knowledge base is a\ncollection of articles describing your offer, terms and conditions,\nprocedures, FAQs, and anything a customer might want to know. In the\n",[23,65,66],{},"Documentation"," tab you have two ways to add content:",[28,69,70,76],{},[31,71,72,75],{},[23,73,74],{},"Import Markdown files"," from an existing knowledge base.",[31,77,78,81],{},[23,79,80],{},"Write articles manually"," in the Fibly editor.",[11,83,84,85,89],{},"If you'd like us to create the first version of your knowledge base based on\nyour site's content, write to us at\n",[47,86,88],{"href":87},"mailto:kontakt@fibly.pl","kontakt@fibly.pl",". We'll do it for you and move\nthe finished articles into the dashboard.",[11,91,92,93,97],{},"More in the ",[47,94,96],{"href":95},"\u002Fhelp\u002Fknowledge-base","Knowledge base"," section.",[15,99,101],{"id":100},"_3-enable-human-support","3. Enable human support",[11,103,104,105,107,108,111],{},"In ",[23,106,25],{},", under ",[23,109,110],{},"Human support",", turn on conversation takeover\nand provide the email address where notifications about unhandled queries\nshould go. The default waiting time is 15 minutes, and you can adjust it.",[11,113,114,115,56],{},"Details:\n",[47,116,118],{"href":117},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Bot configuration, Human support",[15,120,122],{"id":121},"_4-verify-your-domain","4. Verify your domain",[11,124,125,126,129],{},"The Fibly widget won't start working on your site until you confirm that you\nown the domain. In the dashboard, under ",[23,127,128],{},"Settings, Domains",", add your\nsite's address and follow the instructions.",[11,131,132,133,56],{},"A full description of the process:\n",[47,134,136],{"href":135},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification",[15,138,140],{"id":139},"_5-embed-the-widget-on-your-site","5. Embed the widget on your site",[11,142,143],{},"How you embed the widget depends on the platform that hosts your site. On\nsome CMSes you paste in an HTML code snippet; on others you just fill in a\nform in the settings. Choose the instructions for your platform:",[28,145,146,152,158,164,170,176],{},[31,147,148],{},[47,149,151],{"href":150},"\u002Fhelp\u002Finstallation\u002Fwordpress","WordPress",[31,153,154],{},[47,155,157],{"href":156},"\u002Fhelp\u002Finstallation\u002Fshopify","Shopify",[31,159,160],{},[47,161,163],{"href":162},"\u002Fhelp\u002Finstallation\u002Fwix","Wix",[31,165,166],{},[47,167,169],{"href":168},"\u002Fhelp\u002Finstallation\u002Fprestashop","PrestaShop",[31,171,172],{},[47,173,175],{"href":174},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Squarespace",[31,177,178],{},[47,179,181],{"href":180},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Custom website",[11,183,184],{},"After completing the steps in the guide and verifying your domain, open your\nsite. The chat button will appear in the bottom-right corner.",[15,186,188],{"id":187},"_6-check-that-everything-works","6. Check that everything works",[11,190,191,192,195,196,199,200,203],{},"Open your site in incognito mode and send the bot a few questions: ones that\n",[23,193,194],{},"do"," have an answer in the knowledge base, and ones that ",[23,197,198],{},"don't",". In the\ndashboard, under ",[23,201,202],{},"Conversations",", you'll see the recorded dialogues and\nunderstand what's worth improving.",[11,205,206,207,56],{},"A full list of tests:\n",[47,208,210],{"href":209},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification",{"title":212,"searchDepth":213,"depth":213,"links":214},"",2,[215,216,217,218,219,220],{"id":17,"depth":213,"text":18},{"id":59,"depth":213,"text":60},{"id":100,"depth":213,"text":101},{"id":121,"depth":213,"text":122},{"id":139,"depth":213,"text":140},{"id":187,"depth":213,"text":188},"A checklist for first launching the bot, from logging in to the first conversation.","md","getting-started\u002Fquick-start",{},true,3,"\u002Fhelp\u002Fgetting-started\u002Fquick-start",{"title":5,"description":221},"help\u002Fgetting-started\u002Fquick-start","GubImRKfYgwW4uaiesyedv0CvZvj5l26Hbjr5Yv-954",[232,237,240,246,250,255,260,264,269,274,279,284,289,294,299,304,309,314,319,324,329,333,337,340,345,350,355,358,362,367,368,373,378,383,389,394,399,403,408,413,418,423,429,434,438,443,449,452,456,461,467,470,476,482,488,492,497,503,509,515,521,527,533],{"path":233,"title":234,"description":235,"order":236,"key":236},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":238,"title":239,"description":235,"order":236,"key":236},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":241,"title":242,"description":243,"order":244,"key":245},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":49,"title":35,"description":247,"order":248,"key":249},"How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":251,"title":252,"description":253,"order":248,"key":254},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":256,"title":257,"description":258,"order":248,"key":259},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":150,"title":261,"description":262,"order":248,"key":263},"Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":265,"title":266,"description":267,"order":248,"key":268},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":270,"title":271,"description":272,"order":248,"key":273},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":275,"title":276,"description":277,"order":248,"key":278},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":280,"title":281,"description":282,"order":248,"key":283},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":285,"title":286,"description":287,"order":248,"key":288},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":290,"title":291,"description":292,"order":248,"key":293},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":295,"title":296,"description":297,"order":248,"key":298},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":300,"title":301,"description":302,"order":213,"key":303},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":305,"title":306,"description":307,"order":213,"key":308},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":310,"title":311,"description":312,"order":213,"key":313},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":315,"title":316,"description":317,"order":213,"key":318},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":320,"title":321,"description":322,"order":213,"key":323},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":325,"title":326,"description":327,"order":213,"key":328},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":330,"title":74,"description":331,"order":213,"key":332},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":156,"title":334,"description":335,"order":213,"key":336},"Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":54,"title":41,"description":338,"order":213,"key":339},"How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":341,"title":342,"description":343,"order":213,"key":344},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":346,"title":347,"description":348,"order":213,"key":349},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":351,"title":352,"description":353,"order":226,"key":354},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":117,"title":110,"description":356,"order":226,"key":357},"How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":162,"title":359,"description":360,"order":226,"key":361},"Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":363,"title":364,"description":365,"order":226,"key":366},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":227,"title":5,"description":221,"order":226,"key":223},{"path":369,"title":370,"description":371,"order":226,"key":372},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":374,"title":375,"description":376,"order":226,"key":377},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":379,"title":380,"description":381,"order":226,"key":382},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":384,"title":385,"description":386,"order":387,"key":388},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":390,"title":391,"description":392,"order":387,"key":393},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":395,"title":396,"description":397,"order":387,"key":398},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":168,"title":400,"description":401,"order":387,"key":402},"Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":404,"title":405,"description":406,"order":387,"key":407},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":409,"title":410,"description":411,"order":387,"key":412},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":414,"title":415,"description":416,"order":387,"key":417},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":419,"title":420,"description":421,"order":387,"key":422},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":430,"title":431,"description":432,"order":427,"key":433},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":174,"title":435,"description":436,"order":427,"key":437},"Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":439,"title":440,"description":441,"order":427,"key":442},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":444,"title":445,"description":446,"order":447,"key":448},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":135,"title":136,"description":450,"order":447,"key":451},"How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":180,"title":453,"description":454,"order":447,"key":455},"Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":457,"title":458,"description":459,"order":447,"key":460},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":462,"title":463,"description":464,"order":465,"key":466},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":209,"title":210,"description":468,"order":465,"key":469},"How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":471,"title":472,"description":473,"order":474,"key":475},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":477,"title":478,"description":479,"order":480,"key":481},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":483,"title":484,"description":485,"order":486,"key":487},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":95,"title":96,"description":489,"order":490,"key":491},"How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":493,"title":202,"description":494,"order":495,"key":496},"\u002Fhelp\u002Fconversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":498,"title":499,"description":500,"order":501,"key":502},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":504,"title":505,"description":506,"order":507,"key":508},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":510,"title":511,"description":512,"order":513,"key":514},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":516,"title":517,"description":518,"order":519,"key":520},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":522,"title":523,"description":524,"order":525,"key":526},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":528,"title":529,"description":530,"order":531,"key":532},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":534,"title":535,"description":536,"order":537,"key":538},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382440677]