[{"data":1,"prerenderedAt":453},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation":3,"pomoc-pages:help_en":135},{"id":4,"title":5,"alt":6,"body":7,"description":125,"extension":126,"key":127,"meta":128,"navigation":129,"order":130,"path":131,"seo":132,"stem":133,"__hash__":134},"help_en\u002Fhelp\u002Finstallation\u002Findex.md","Widget installation","\u002Fpomoc\u002Finstalacja",{"type":8,"value":9,"toc":119},"minimark",[10,14,35,38,43,83,87,102],[11,12,13],"p",{},"To launch the bot on your website, you need to complete two steps:",[15,16,17,25],"ol",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Embed the widget"," following the instructions for your platform.",[18,26,27,34],{},[21,28,29],{},[30,31,33],"a",{"href":32},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Verify your domain"," in the\nFibly panel. Without this, the widget won't start working.",[11,36,37],{},"The embedding method differs between platforms. On some you paste a\nsnippet of HTML code, while on others you simply fill in a form in the\nsettings.",[39,40,42],"h2",{"id":41},"choose-the-instructions-for-your-platform","Choose the instructions for your platform",[44,45,46,52,58,64,70,76],"ul",{},[18,47,48],{},[30,49,51],{"href":50},"\u002Fhelp\u002Finstallation\u002Fwordpress","WordPress",[18,53,54],{},[30,55,57],{"href":56},"\u002Fhelp\u002Finstallation\u002Fshopify","Shopify",[18,59,60],{},[30,61,63],{"href":62},"\u002Fhelp\u002Finstallation\u002Fwix","Wix",[18,65,66],{},[30,67,69],{"href":68},"\u002Fhelp\u002Finstallation\u002Fprestashop","PrestaShop",[18,71,72],{},[30,73,75],{"href":74},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Squarespace",[18,77,78,82],{},[30,79,81],{"href":80},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Custom website"," (plain HTML, Next.js,\nVue, React, and other frameworks)",[39,84,86],{"id":85},"other-articles-in-this-section","Other articles in this section",[44,88,89,95],{},[18,90,91,94],{},[30,92,93],{"href":32},"Domain verification",": a\nmandatory step after embedding the widget.",[18,96,97,101],{},[30,98,100],{"href":99},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification",":\nhow to check that the widget is working.",[103,104,105],"blockquote",{},[11,106,107,110,111,114,115,118],{},[21,108,109],{},"Tip:"," in the panel, under the ",[21,112,113],{},"Widget settings"," tab, there's a\n",[21,116,117],{},"Copy code"," button that copies the ready-made snippet to your clipboard.",{"title":120,"searchDepth":121,"depth":121,"links":122},"",2,[123,124],{"id":41,"depth":121,"text":42},{"id":85,"depth":121,"text":86},"How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.","md","installation\u002Findex",{},true,20,"\u002Fhelp\u002Finstallation",{"title":5,"description":125},"help\u002Finstallation\u002Findex","dIgT7jAnjLfp6IGIOYNsQvlAgBa_Gxo_H809CkLAaCs",[136,141,144,150,156,161,166,170,175,180,185,190,195,200,205,210,215,220,225,230,235,240,244,249,254,259,265,270,274,279,284,289,294,299,305,310,315,319,324,329,334,339,345,350,354,359,365,368,372,377,383,386,392,393,399,405,411,417,423,429,435,441,447],{"path":137,"title":138,"description":139,"order":140,"key":140},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":142,"title":143,"description":139,"order":140,"key":140},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":145,"title":146,"description":147,"order":148,"key":149},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":151,"title":152,"description":153,"order":154,"key":155},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":157,"title":158,"description":159,"order":154,"key":160},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":162,"title":163,"description":164,"order":154,"key":165},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":50,"title":167,"description":168,"order":154,"key":169},"Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":171,"title":172,"description":173,"order":154,"key":174},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":176,"title":177,"description":178,"order":154,"key":179},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":181,"title":182,"description":183,"order":154,"key":184},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":186,"title":187,"description":188,"order":154,"key":189},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":191,"title":192,"description":193,"order":154,"key":194},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":196,"title":197,"description":198,"order":154,"key":199},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":201,"title":202,"description":203,"order":154,"key":204},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":206,"title":207,"description":208,"order":121,"key":209},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":211,"title":212,"description":213,"order":121,"key":214},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":216,"title":217,"description":218,"order":121,"key":219},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":221,"title":222,"description":223,"order":121,"key":224},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":226,"title":227,"description":228,"order":121,"key":229},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":231,"title":232,"description":233,"order":121,"key":234},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":236,"title":237,"description":238,"order":121,"key":239},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":56,"title":241,"description":242,"order":121,"key":243},"Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":245,"title":246,"description":247,"order":121,"key":248},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":250,"title":251,"description":252,"order":121,"key":253},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":255,"title":256,"description":257,"order":121,"key":258},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":260,"title":261,"description":262,"order":263,"key":264},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":266,"title":267,"description":268,"order":263,"key":269},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":62,"title":271,"description":272,"order":263,"key":273},"Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":275,"title":276,"description":277,"order":263,"key":278},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":280,"title":281,"description":282,"order":263,"key":283},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":285,"title":286,"description":287,"order":263,"key":288},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":290,"title":291,"description":292,"order":263,"key":293},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":295,"title":296,"description":297,"order":263,"key":298},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":300,"title":301,"description":302,"order":303,"key":304},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":306,"title":307,"description":308,"order":303,"key":309},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":311,"title":312,"description":313,"order":303,"key":314},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":68,"title":316,"description":317,"order":303,"key":318},"Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":320,"title":321,"description":322,"order":303,"key":323},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":325,"title":326,"description":327,"order":303,"key":328},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":330,"title":331,"description":332,"order":303,"key":333},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":335,"title":336,"description":337,"order":303,"key":338},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":340,"title":341,"description":342,"order":343,"key":344},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":346,"title":347,"description":348,"order":343,"key":349},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":74,"title":351,"description":352,"order":343,"key":353},"Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":355,"title":356,"description":357,"order":343,"key":358},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":360,"title":361,"description":362,"order":363,"key":364},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":32,"title":93,"description":366,"order":363,"key":367},"How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":80,"title":369,"description":370,"order":363,"key":371},"Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":373,"title":374,"description":375,"order":363,"key":376},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":378,"title":379,"description":380,"order":381,"key":382},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":99,"title":100,"description":384,"order":381,"key":385},"How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":387,"title":388,"description":389,"order":390,"key":391},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":131,"title":5,"description":125,"order":130,"key":127},{"path":394,"title":395,"description":396,"order":397,"key":398},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":400,"title":401,"description":402,"order":403,"key":404},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":406,"title":407,"description":408,"order":409,"key":410},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":412,"title":413,"description":414,"order":415,"key":416},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":418,"title":419,"description":420,"order":421,"key":422},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":430,"title":431,"description":432,"order":433,"key":434},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":436,"title":437,"description":438,"order":439,"key":440},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":442,"title":443,"description":444,"order":445,"key":446},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":448,"title":449,"description":450,"order":451,"key":452},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382440664]