[{"data":1,"prerenderedAt":778},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation\u002Fcustom-website":3,"pomoc-pages:help_en":459},{"id":4,"title":5,"alt":6,"body":7,"description":451,"extension":452,"key":453,"meta":454,"navigation":128,"order":184,"path":455,"seo":456,"stem":457,"__hash__":458},"help_en\u002Fhelp\u002Finstallation\u002Fcustom-website.md","Installing on a custom website","\u002Fpomoc\u002Finstalacja\u002Fwlasna-strona",{"type":8,"value":9,"toc":442},"minimark",[10,14,19,31,75,79,98,269,273,283,368,372,385,389,401,405,408,412,438],[11,12,13],"p",{},"If your site doesn't use a ready-made CMS platform, paste the script\ndirectly into the code. Below you'll find examples for the most common\nframeworks.",[15,16,18],"h2",{"id":17},"plain-html","Plain HTML",[11,20,21,22,26,27,30],{},"In the file that renders all of your pages (e.g. ",[23,24,25],"code",{},"index.html"," or a shared\ntemplate), paste the following just before ",[23,28,29],{},"\u003C\u002Fbody>",":",[32,33,38],"pre",{"className":34,"code":35,"language":36,"meta":37,"style":37},"language-html shiki shiki-themes github-dark","\u003Cscript async src=\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\">\u003C\u002Fscript>\n","html","",[23,39,40],{"__ignoreMap":37},[41,42,45,49,53,57,60,63,67,70,72],"span",{"class":43,"line":44},"line",1,[41,46,48],{"class":47},"s95oV","\u003C",[41,50,52],{"class":51},"s4JwU","script",[41,54,56],{"class":55},"svObZ"," async",[41,58,59],{"class":55}," src",[41,61,62],{"class":47},"=",[41,64,66],{"class":65},"sU2Wk","\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"",[41,68,69],{"class":47},">\u003C\u002F",[41,71,52],{"class":51},[41,73,74],{"class":47},">\n",[15,76,78],{"id":77},"nextjs","Next.js",[11,80,81,82,85,86,89,90,93,94,97],{},"In a ",[83,84,78],"strong",{}," app, use the built-in ",[23,87,88],{},"\u003CScript>"," component. In\n",[23,91,92],{},"app\u002Flayout.tsx"," (App Router) or ",[23,95,96],{},"pages\u002F_app.tsx"," (Pages Router):",[32,99,103],{"className":100,"code":101,"language":102,"meta":37,"style":37},"language-tsx shiki shiki-themes github-dark","import Script from 'next\u002Fscript';\n\nexport default function RootLayout({ children }) {\n  return (\n    \u003Chtml lang=\"en\">\n      \u003Cbody>\n        {children}\n        \u003CScript\n          src=\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"\n          strategy=\"afterInteractive\"\n        \u002F>\n      \u003C\u002Fbody>\n    \u003C\u002Fhtml>\n  );\n}\n","tsx",[23,104,105,123,130,155,164,182,193,199,209,220,231,237,247,257,263],{"__ignoreMap":37},[41,106,107,111,114,117,120],{"class":43,"line":44},[41,108,110],{"class":109},"snl16","import",[41,112,113],{"class":47}," Script ",[41,115,116],{"class":109},"from",[41,118,119],{"class":65}," 'next\u002Fscript'",[41,121,122],{"class":47},";\n",[41,124,126],{"class":43,"line":125},2,[41,127,129],{"emptyLinePlaceholder":128},true,"\n",[41,131,133,136,139,142,145,148,152],{"class":43,"line":132},3,[41,134,135],{"class":109},"export",[41,137,138],{"class":109}," default",[41,140,141],{"class":109}," function",[41,143,144],{"class":55}," RootLayout",[41,146,147],{"class":47},"({ ",[41,149,151],{"class":150},"s9osk","children",[41,153,154],{"class":47}," }) {\n",[41,156,158,161],{"class":43,"line":157},4,[41,159,160],{"class":109},"  return",[41,162,163],{"class":47}," (\n",[41,165,167,170,172,175,177,180],{"class":43,"line":166},5,[41,168,169],{"class":47},"    \u003C",[41,171,36],{"class":51},[41,173,174],{"class":55}," lang",[41,176,62],{"class":109},[41,178,179],{"class":65},"\"en\"",[41,181,74],{"class":47},[41,183,185,188,191],{"class":43,"line":184},6,[41,186,187],{"class":47},"      \u003C",[41,189,190],{"class":51},"body",[41,192,74],{"class":47},[41,194,196],{"class":43,"line":195},7,[41,197,198],{"class":47},"        {children}\n",[41,200,202,205],{"class":43,"line":201},8,[41,203,204],{"class":47},"        \u003C",[41,206,208],{"class":207},"sDLfK","Script\n",[41,210,212,215,217],{"class":43,"line":211},9,[41,213,214],{"class":55},"          src",[41,216,62],{"class":109},[41,218,219],{"class":65},"\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"\n",[41,221,223,226,228],{"class":43,"line":222},10,[41,224,225],{"class":55},"          strategy",[41,227,62],{"class":109},[41,229,230],{"class":65},"\"afterInteractive\"\n",[41,232,234],{"class":43,"line":233},11,[41,235,236],{"class":47},"        \u002F>\n",[41,238,240,243,245],{"class":43,"line":239},12,[41,241,242],{"class":47},"      \u003C\u002F",[41,244,190],{"class":51},[41,246,74],{"class":47},[41,248,250,253,255],{"class":43,"line":249},13,[41,251,252],{"class":47},"    \u003C\u002F",[41,254,36],{"class":51},[41,256,74],{"class":47},[41,258,260],{"class":43,"line":259},14,[41,261,262],{"class":47},"  );\n",[41,264,266],{"class":43,"line":265},15,[41,267,268],{"class":47},"}\n",[15,270,272],{"id":271},"nuxt-3","Nuxt 3",[11,274,275,276,279,280,30],{},"In the ",[23,277,278],{},"nuxt.config.ts"," file, add an entry to ",[23,281,282],{},"app.head.script",[32,284,288],{"className":285,"code":286,"language":287,"meta":37,"style":37},"language-ts shiki shiki-themes github-dark","export default defineNuxtConfig({\n  app: {\n    head: {\n      script: [\n        {\n          src: 'https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js',\n          async: true,\n        },\n      ],\n    },\n  },\n});\n","ts",[23,289,290,302,307,312,317,322,333,343,348,353,358,363],{"__ignoreMap":37},[41,291,292,294,296,299],{"class":43,"line":44},[41,293,135],{"class":109},[41,295,138],{"class":109},[41,297,298],{"class":55}," defineNuxtConfig",[41,300,301],{"class":47},"({\n",[41,303,304],{"class":43,"line":125},[41,305,306],{"class":47},"  app: {\n",[41,308,309],{"class":43,"line":132},[41,310,311],{"class":47},"    head: {\n",[41,313,314],{"class":43,"line":157},[41,315,316],{"class":47},"      script: [\n",[41,318,319],{"class":43,"line":166},[41,320,321],{"class":47},"        {\n",[41,323,324,327,330],{"class":43,"line":184},[41,325,326],{"class":47},"          src: ",[41,328,329],{"class":65},"'https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js'",[41,331,332],{"class":47},",\n",[41,334,335,338,341],{"class":43,"line":195},[41,336,337],{"class":47},"          async: ",[41,339,340],{"class":207},"true",[41,342,332],{"class":47},[41,344,345],{"class":43,"line":201},[41,346,347],{"class":47},"        },\n",[41,349,350],{"class":43,"line":211},[41,351,352],{"class":47},"      ],\n",[41,354,355],{"class":43,"line":222},[41,356,357],{"class":47},"    },\n",[41,359,360],{"class":43,"line":233},[41,361,362],{"class":47},"  },\n",[41,364,365],{"class":43,"line":239},[41,366,367],{"class":47},"});\n",[15,369,371],{"id":370},"vue-cli-vite","Vue (CLI \u002F Vite)",[11,373,374,375,377,378,380,381,384],{},"In ",[23,376,25],{},", paste the script before ",[23,379,29],{},". If you use a plugin\nlike ",[23,382,383],{},"vue-meta",", you can register it from your root component.",[15,386,388],{"id":387},"react-create-react-app-vite","React (Create React App \u002F Vite)",[11,390,374,391,394,395,397,398,400],{},[23,392,393],{},"public\u002Findex.html"," (CRA) or ",[23,396,25],{}," (Vite), paste the script\nbefore ",[23,399,29],{},". The snippet only needs to be added once; there's no\nneed to add it in your components.",[15,402,404],{"id":403},"single-page-app-a-note-about-navigation","Single Page App (a note about navigation)",[11,406,407],{},"The widget registers once, on the first page load. Internal transitions\nin an SPA (e.g. between views in React Router) don't require re-embedding\nthe script; the widget stays active.",[15,409,411],{"id":410},"whats-next","What's next",[11,413,414,415,418,419,422,423,426,427,432,433,437],{},"If you use a ",[83,416,417],{},"Content Security Policy",", add ",[23,420,421],{},"https:\u002F\u002Fcdn.fibly.io"," to\nthe list of allowed ",[23,424,425],{},"script-src"," sources. After embedding the script,\ncomplete ",[428,429,431],"a",{"href":430},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","domain verification",",\nthen verify the installation by following the\n",[428,434,436],{"href":435},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","\narticle.",[439,440,441],"style",{},"html pre.shiki code .s95oV, html code.shiki .s95oV{--shiki-default:#E1E4E8}html pre.shiki code .s4JwU, html code.shiki .s4JwU{--shiki-default:#85E89D}html pre.shiki code .svObZ, html code.shiki .svObZ{--shiki-default:#B392F0}html pre.shiki code .sU2Wk, html code.shiki .sU2Wk{--shiki-default:#9ECBFF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html pre.shiki code .snl16, html code.shiki .snl16{--shiki-default:#F97583}html pre.shiki code .s9osk, html code.shiki .s9osk{--shiki-default:#FFAB70}html pre.shiki code .sDLfK, html code.shiki .sDLfK{--shiki-default:#79B8FF}",{"title":37,"searchDepth":125,"depth":125,"links":443},[444,445,446,447,448,449,450],{"id":17,"depth":125,"text":18},{"id":77,"depth":125,"text":78},{"id":271,"depth":125,"text":272},{"id":370,"depth":125,"text":371},{"id":387,"depth":125,"text":388},{"id":403,"depth":125,"text":404},{"id":410,"depth":125,"text":411},"How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","md","installation\u002Fcustom-website",{},"\u002Fhelp\u002Finstallation\u002Fcustom-website",{"title":5,"description":451},"help\u002Finstallation\u002Fcustom-website","WWAV9VVuwIOKeUoZne4i0QcxWSUQ3AN6G3EA97V9md8",[460,465,468,474,479,484,489,494,499,504,509,514,519,524,529,534,539,544,549,554,559,564,569,574,579,584,589,594,599,604,609,614,619,624,629,634,639,644,649,654,659,664,669,674,679,684,689,693,694,699,704,707,712,718,724,730,736,742,748,754,760,766,772],{"path":461,"title":462,"description":463,"order":464,"key":464},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":466,"title":467,"description":463,"order":464,"key":464},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":469,"title":470,"description":471,"order":472,"key":473},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":475,"title":476,"description":477,"order":44,"key":478},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":480,"title":481,"description":482,"order":44,"key":483},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":485,"title":486,"description":487,"order":44,"key":488},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":490,"title":491,"description":492,"order":44,"key":493},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":495,"title":496,"description":497,"order":44,"key":498},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":500,"title":501,"description":502,"order":44,"key":503},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":505,"title":506,"description":507,"order":44,"key":508},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":510,"title":511,"description":512,"order":44,"key":513},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":515,"title":516,"description":517,"order":44,"key":518},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":520,"title":521,"description":522,"order":44,"key":523},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":525,"title":526,"description":527,"order":44,"key":528},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":530,"title":531,"description":532,"order":125,"key":533},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":535,"title":536,"description":537,"order":125,"key":538},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":540,"title":541,"description":542,"order":125,"key":543},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":545,"title":546,"description":547,"order":125,"key":548},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":550,"title":551,"description":552,"order":125,"key":553},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":555,"title":556,"description":557,"order":125,"key":558},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":560,"title":561,"description":562,"order":125,"key":563},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":565,"title":566,"description":567,"order":125,"key":568},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":570,"title":571,"description":572,"order":125,"key":573},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":575,"title":576,"description":577,"order":125,"key":578},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":580,"title":581,"description":582,"order":125,"key":583},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":585,"title":586,"description":587,"order":132,"key":588},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":590,"title":591,"description":592,"order":132,"key":593},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":595,"title":596,"description":597,"order":132,"key":598},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":600,"title":601,"description":602,"order":132,"key":603},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":605,"title":606,"description":607,"order":132,"key":608},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":610,"title":611,"description":612,"order":132,"key":613},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":615,"title":616,"description":617,"order":132,"key":618},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":620,"title":621,"description":622,"order":132,"key":623},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":625,"title":626,"description":627,"order":157,"key":628},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":630,"title":631,"description":632,"order":157,"key":633},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":635,"title":636,"description":637,"order":157,"key":638},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":640,"title":641,"description":642,"order":157,"key":643},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":645,"title":646,"description":647,"order":157,"key":648},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":650,"title":651,"description":652,"order":157,"key":653},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":655,"title":656,"description":657,"order":157,"key":658},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":660,"title":661,"description":662,"order":157,"key":663},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":665,"title":666,"description":667,"order":166,"key":668},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.","billing\u002Fchanging-plan",{"path":670,"title":671,"description":672,"order":166,"key":673},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":675,"title":676,"description":677,"order":166,"key":678},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":680,"title":681,"description":682,"order":166,"key":683},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":685,"title":686,"description":687,"order":184,"key":688},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.","knowledge-base\u002Fcontent-quality",{"path":430,"title":690,"description":691,"order":184,"key":692},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":455,"title":5,"description":451,"order":184,"key":453},{"path":695,"title":696,"description":697,"order":184,"key":698},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":700,"title":701,"description":702,"order":195,"key":703},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.","knowledge-base\u002Fbest-practices",{"path":435,"title":436,"description":705,"order":195,"key":706},"How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":708,"title":709,"description":710,"order":222,"key":711},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.","getting-started\u002Findex",{"path":713,"title":714,"description":715,"order":716,"key":717},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":719,"title":720,"description":721,"order":722,"key":723},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":725,"title":726,"description":727,"order":728,"key":729},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":731,"title":732,"description":733,"order":734,"key":735},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":737,"title":738,"description":739,"order":740,"key":741},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":743,"title":744,"description":745,"order":746,"key":747},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":749,"title":750,"description":751,"order":752,"key":753},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":755,"title":756,"description":757,"order":758,"key":759},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":761,"title":762,"description":763,"order":764,"key":765},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":767,"title":768,"description":769,"order":770,"key":771},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":773,"title":774,"description":775,"order":776,"key":777},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441343]