[{"data":1,"prerenderedAt":472},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation\u002Finstallation-verification":3,"pomoc-pages:help_en":149},{"id":4,"title":5,"alt":6,"body":7,"description":139,"extension":140,"key":141,"meta":142,"navigation":143,"order":144,"path":145,"seo":146,"stem":147,"__hash__":148},"help_en\u002Fhelp\u002Finstallation\u002Finstallation-verification.md","Installation verification","\u002Fpomoc\u002Finstalacja\u002Fweryfikacja-instalacji",{"type":8,"value":9,"toc":131},"minimark",[10,20,25,33,36,85,93,97,105,112,116,119,123],[11,12,13,14,19],"p",{},"After pasting the script and ",[15,16,18],"a",{"href":17},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","verifying your domain",",\nit's worth making sure the widget really works and connects to the\nplatform.",[21,22,24],"h2",{"id":23},"test-1-the-widget-icon-on-your-site","Test 1: the widget icon on your site",[11,26,27,28,32],{},"Open your site ",[29,30,31],"strong",{},"in incognito mode"," (to bypass the cache and browser\nextensions). The chat button should appear in the bottom-right corner.",[11,34,35],{},"If you can't see it:",[37,38,39,63,74],"ul",{},[40,41,42,43,47,48,47,51,54,55,47,58,47,60,62],"li",{},"reload the page bypassing the cache:\n",[44,45,46],"kbd",{},"Ctrl"," + ",[44,49,50],{},"Shift",[44,52,53],{},"R"," (Windows \u002F Linux)\nor ",[44,56,57],{},"Cmd",[44,59,50],{},[44,61,53],{}," (macOS),",[40,64,65,66,69,70,73],{},"check that the ",[29,67,68],{},"Enable widget"," option is active in the Fibly panel\nunder ",[29,71,72],{},"Widget settings",",",[40,75,76,77,80,81,84],{},"make sure your site's domain has the ",[29,78,79],{},"Verified"," status under\n",[29,82,83],{},"Settings, Domains",".",[11,86,87,88,92],{},"If the widget still doesn't appear, see the\n",[15,89,91],{"href":90},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","\narticle.",[21,94,96],{"id":95},"test-2-the-first-conversation","Test 2: the first conversation",[11,98,99,100,104],{},"Click the chat icon and send a test message, e.g. ",[101,102,103],"em",{},"\"Hi, what are your\nopening hours?\"",". The bot should reply within a few seconds.",[11,106,107,108,111],{},"In the panel, under the ",[29,109,110],{},"Conversations"," tab, you'll see the conversation\nthat was just recorded. That's proof the widget communicates with the\nplatform.",[21,113,115],{"id":114},"test-3-specific-pages","Test 3: specific pages",[11,117,118],{},"If you embedded the widget only on individual pages (e.g. a WordPress\nCustom HTML block), go through a few key addresses (home page, contact,\nterms and conditions) and check that the widget appears where you expect\nit.",[21,120,122],{"id":121},"whats-next","What's next",[11,124,125,126,130],{},"When the tests are green, turn to your ",[15,127,129],{"href":128},"\u002Fhelp\u002Fknowledge-base","knowledge base",".\nIt's what determines the quality of the bot's answers.",{"title":132,"searchDepth":133,"depth":133,"links":134},"",2,[135,136,137,138],{"id":23,"depth":133,"text":24},{"id":95,"depth":133,"text":96},{"id":114,"depth":133,"text":115},{"id":121,"depth":133,"text":122},"How to check that the Fibly widget works correctly after embedding it on your site.","md","installation\u002Finstallation-verification",{},true,7,"\u002Fhelp\u002Finstallation\u002Finstallation-verification",{"title":5,"description":139},"help\u002Finstallation\u002Finstallation-verification","sZ7uShQgZEYfjB6Tayt6jKPU6TOuJ-q4kY3yq9sDS84",[150,155,158,164,170,175,180,185,190,195,200,205,210,215,218,223,228,233,238,243,248,253,258,263,268,273,279,284,289,294,299,304,309,314,320,325,330,335,340,345,350,355,361,366,371,376,382,386,391,396,401,402,408,414,420,425,430,436,442,448,454,460,466],{"path":151,"title":152,"description":153,"order":154,"key":154},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":156,"title":157,"description":153,"order":154,"key":154},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":159,"title":160,"description":161,"order":162,"key":163},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":165,"title":166,"description":167,"order":168,"key":169},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":171,"title":172,"description":173,"order":168,"key":174},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":176,"title":177,"description":178,"order":168,"key":179},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":181,"title":182,"description":183,"order":168,"key":184},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":186,"title":187,"description":188,"order":168,"key":189},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":191,"title":192,"description":193,"order":168,"key":194},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":196,"title":197,"description":198,"order":168,"key":199},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":201,"title":202,"description":203,"order":168,"key":204},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":206,"title":207,"description":208,"order":168,"key":209},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":211,"title":212,"description":213,"order":168,"key":214},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":90,"title":91,"description":216,"order":168,"key":217},"What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":219,"title":220,"description":221,"order":133,"key":222},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":224,"title":225,"description":226,"order":133,"key":227},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":229,"title":230,"description":231,"order":133,"key":232},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":234,"title":235,"description":236,"order":133,"key":237},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":239,"title":240,"description":241,"order":133,"key":242},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":244,"title":245,"description":246,"order":133,"key":247},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":249,"title":250,"description":251,"order":133,"key":252},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":254,"title":255,"description":256,"order":133,"key":257},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":259,"title":260,"description":261,"order":133,"key":262},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":264,"title":265,"description":266,"order":133,"key":267},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":269,"title":270,"description":271,"order":133,"key":272},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":274,"title":275,"description":276,"order":277,"key":278},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":280,"title":281,"description":282,"order":277,"key":283},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":285,"title":286,"description":287,"order":277,"key":288},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":290,"title":291,"description":292,"order":277,"key":293},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":295,"title":296,"description":297,"order":277,"key":298},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":300,"title":301,"description":302,"order":277,"key":303},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":305,"title":306,"description":307,"order":277,"key":308},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":310,"title":311,"description":312,"order":277,"key":313},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":315,"title":316,"description":317,"order":318,"key":319},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":321,"title":322,"description":323,"order":318,"key":324},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":326,"title":327,"description":328,"order":318,"key":329},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":331,"title":332,"description":333,"order":318,"key":334},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":336,"title":337,"description":338,"order":318,"key":339},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":341,"title":342,"description":343,"order":318,"key":344},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":346,"title":347,"description":348,"order":318,"key":349},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":351,"title":352,"description":353,"order":318,"key":354},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":356,"title":357,"description":358,"order":359,"key":360},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":362,"title":363,"description":364,"order":359,"key":365},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":367,"title":368,"description":369,"order":359,"key":370},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":372,"title":373,"description":374,"order":359,"key":375},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":377,"title":378,"description":379,"order":380,"key":381},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":17,"title":383,"description":384,"order":380,"key":385},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":387,"title":388,"description":389,"order":380,"key":390},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":392,"title":393,"description":394,"order":380,"key":395},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":397,"title":398,"description":399,"order":144,"key":400},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.","knowledge-base\u002Fbest-practices",{"path":145,"title":5,"description":139,"order":144,"key":141},{"path":403,"title":404,"description":405,"order":406,"key":407},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":409,"title":410,"description":411,"order":412,"key":413},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":415,"title":416,"description":417,"order":418,"key":419},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":128,"title":421,"description":422,"order":423,"key":424},"Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":426,"title":110,"description":427,"order":428,"key":429},"\u002Fhelp\u002Fconversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":431,"title":432,"description":433,"order":434,"key":435},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":437,"title":438,"description":439,"order":440,"key":441},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":443,"title":444,"description":445,"order":446,"key":447},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":449,"title":450,"description":451,"order":452,"key":453},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":455,"title":456,"description":457,"order":458,"key":459},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":461,"title":462,"description":463,"order":464,"key":465},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":467,"title":468,"description":469,"order":470,"key":471},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441353]