[{"data":1,"prerenderedAt":507},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation\u002Fprestashop":3,"pomoc-pages:help_en":182},{"id":4,"title":5,"alt":6,"body":7,"description":172,"extension":173,"key":174,"meta":175,"navigation":176,"order":177,"path":178,"seo":179,"stem":180,"__hash__":181},"help_en\u002Fhelp\u002Finstallation\u002Fprestashop.md","Installing on PrestaShop","\u002Fpomoc\u002Finstalacja\u002Fprestashop",{"type":8,"value":9,"toc":163},"minimark",[10,14,19,22,31,39,43,73,80,84,87,116,122,126,129,143,146,150],[11,12,13],"p",{},"For PrestaShop, we provide a ready-made module that, once installed,\nembeds the widget on every page of your store on its own. Installation\ntakes a few minutes and doesn't require editing any theme files.",[15,16,18],"h2",{"id":17},"step-1-download-the-fibly-module","Step 1: download the Fibly module",[11,20,21],{},"Download the latest version of the module from our GitHub repository:",[11,23,24],{},[25,26,30],"a",{"href":27,"rel":28},"https:\u002F\u002Fgithub.com\u002Ffibly-ai\u002Ffibly-prestashop-module\u002Freleases\u002Fdownload\u002Fv1.0.0\u002Ffibly.zip",[29],"nofollow","Download fibly.zip",[11,32,33,34,38],{},"Save the ",[35,36,37],"code",{},"fibly.zip"," file somewhere convenient; you'll need it in the\nnext step.",[15,40,42],{"id":41},"step-2-install-the-module-in-the-prestashop-panel","Step 2: install the module in the PrestaShop panel",[44,45,46,50,58,64,70],"ol",{},[47,48,49],"li",{},"Log in to your PrestaShop admin panel.",[47,51,52,53,57],{},"From the menu on the left, select ",[54,55,56],"strong",{},"Modules, Module Manager",".",[47,59,60,61,57],{},"In the top-right corner, click ",[54,62,63],{},"Upload a module",[47,65,66,67,69],{},"Drag the downloaded ",[35,68,37],{}," file into the dialog box or select it\nthrough your file explorer.",[47,71,72],{},"Wait for the installation to finish.",[11,74,75],{},[76,77],"img",{"alt":78,"src":79},"PrestaShop module installation panel","\u002Fscreenshots\u002Fpomoc\u002Finstalacja_prestashop_instaluj_plugin.png",[15,81,83],{"id":82},"step-3-make-sure-the-module-is-enabled","Step 3: make sure the module is enabled",[11,85,86],{},"After installation, the module should be active automatically. Check this:",[44,88,89,100,106],{},[47,90,91,92,95,96,99],{},"In the ",[54,93,94],{},"Module Manager",", search for the ",[54,97,98],{},"Fibly"," module.",[47,101,102,103,57],{},"The module's status next to its name should read ",[54,104,105],{},"Enabled",[47,107,108,109,112,113,57],{},"If you see a ",[54,110,111],{},"Disabled"," status, click the button next to it and\nselect ",[54,114,115],{},"Enable",[11,117,118],{},[76,119],{"alt":120,"src":121},"Fibly module configuration in PrestaShop","\u002Fscreenshots\u002Fpomoc\u002Finstalacja_prestashop_konfiguracja.png",[15,123,125],{"id":124},"clear-the-cache","Clear the cache",[11,127,128],{},"PrestaShop relies heavily on caching. After installing the module:",[44,130,131,137],{},[47,132,133,134,57],{},"Go to ",[54,135,136],{},"Advanced Parameters, Performance",[47,138,139,140,57],{},"Click ",[54,141,142],{},"Clear cache",[11,144,145],{},"Without this step, the widget may not be visible in your store even if\nthe module is active.",[15,147,149],{"id":148},"whats-next","What's next",[11,151,152,153,157,158,162],{},"After enabling the module, complete\n",[25,154,156],{"href":155},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","domain verification",", then check\nthat the widget is working by following the\n",[25,159,161],{"href":160},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","\narticle.",{"title":164,"searchDepth":165,"depth":165,"links":166},"",2,[167,168,169,170,171],{"id":17,"depth":165,"text":18},{"id":41,"depth":165,"text":42},{"id":82,"depth":165,"text":83},{"id":124,"depth":165,"text":125},{"id":148,"depth":165,"text":149},"How to install the official Fibly module in a PrestaShop store.","md","installation\u002Fprestashop",{},true,4,"\u002Fhelp\u002Finstallation\u002Fprestashop",{"title":5,"description":172},"help\u002Finstallation\u002Fprestashop","lQNVyoAVRbS16MMEI9org_aBbvkdSRv-rMFb9qe6SOk",[183,188,191,197,203,208,213,218,223,228,233,238,243,248,253,258,263,268,273,278,283,288,293,298,303,308,314,319,324,329,334,339,344,349,354,359,364,365,370,375,380,385,391,396,401,406,412,416,421,426,432,435,441,447,453,459,465,471,477,483,489,495,501],{"path":184,"title":185,"description":186,"order":187,"key":187},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":189,"title":190,"description":186,"order":187,"key":187},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":192,"title":193,"description":194,"order":195,"key":196},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":198,"title":199,"description":200,"order":201,"key":202},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":204,"title":205,"description":206,"order":201,"key":207},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":209,"title":210,"description":211,"order":201,"key":212},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":214,"title":215,"description":216,"order":201,"key":217},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":219,"title":220,"description":221,"order":201,"key":222},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":224,"title":225,"description":226,"order":201,"key":227},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":229,"title":230,"description":231,"order":201,"key":232},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":234,"title":235,"description":236,"order":201,"key":237},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":239,"title":240,"description":241,"order":201,"key":242},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":244,"title":245,"description":246,"order":201,"key":247},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":249,"title":250,"description":251,"order":201,"key":252},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":254,"title":255,"description":256,"order":165,"key":257},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":259,"title":260,"description":261,"order":165,"key":262},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":264,"title":265,"description":266,"order":165,"key":267},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":269,"title":270,"description":271,"order":165,"key":272},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":274,"title":275,"description":276,"order":165,"key":277},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":279,"title":280,"description":281,"order":165,"key":282},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":284,"title":285,"description":286,"order":165,"key":287},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":289,"title":290,"description":291,"order":165,"key":292},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":294,"title":295,"description":296,"order":165,"key":297},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":299,"title":300,"description":301,"order":165,"key":302},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":304,"title":305,"description":306,"order":165,"key":307},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":309,"title":310,"description":311,"order":312,"key":313},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":315,"title":316,"description":317,"order":312,"key":318},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":320,"title":321,"description":322,"order":312,"key":323},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":325,"title":326,"description":327,"order":312,"key":328},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":330,"title":331,"description":332,"order":312,"key":333},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":335,"title":336,"description":337,"order":312,"key":338},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":340,"title":341,"description":342,"order":312,"key":343},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":345,"title":346,"description":347,"order":312,"key":348},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":350,"title":351,"description":352,"order":177,"key":353},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":355,"title":356,"description":357,"order":177,"key":358},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":360,"title":361,"description":362,"order":177,"key":363},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":178,"title":5,"description":172,"order":177,"key":174},{"path":366,"title":367,"description":368,"order":177,"key":369},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":371,"title":372,"description":373,"order":177,"key":374},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":376,"title":377,"description":378,"order":177,"key":379},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":381,"title":382,"description":383,"order":177,"key":384},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":386,"title":387,"description":388,"order":389,"key":390},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":392,"title":393,"description":394,"order":389,"key":395},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":397,"title":398,"description":399,"order":389,"key":400},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":402,"title":403,"description":404,"order":389,"key":405},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":407,"title":408,"description":409,"order":410,"key":411},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":155,"title":413,"description":414,"order":410,"key":415},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":417,"title":418,"description":419,"order":410,"key":420},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":422,"title":423,"description":424,"order":410,"key":425},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":427,"title":428,"description":429,"order":430,"key":431},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":160,"title":161,"description":433,"order":430,"key":434},"How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":436,"title":437,"description":438,"order":439,"key":440},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":442,"title":443,"description":444,"order":445,"key":446},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":448,"title":449,"description":450,"order":451,"key":452},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":454,"title":455,"description":456,"order":457,"key":458},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":460,"title":461,"description":462,"order":463,"key":464},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":466,"title":467,"description":468,"order":469,"key":470},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":472,"title":473,"description":474,"order":475,"key":476},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":478,"title":479,"description":480,"order":481,"key":482},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":484,"title":485,"description":486,"order":487,"key":488},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":490,"title":491,"description":492,"order":493,"key":494},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":496,"title":497,"description":498,"order":499,"key":500},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":502,"title":503,"description":504,"order":505,"key":506},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441282]