[{"data":1,"prerenderedAt":505},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation\u002Fsquarespace":3,"pomoc-pages:help_en":179},{"id":4,"title":5,"alt":6,"body":7,"description":169,"extension":170,"key":171,"meta":172,"navigation":173,"order":174,"path":175,"seo":176,"stem":177,"__hash__":178},"help_en\u002Fhelp\u002Finstallation\u002Fsquarespace.md","Installing on Squarespace","\u002Fpomoc\u002Finstalacja\u002Fsquarespace",{"type":8,"value":9,"toc":161},"minimark",[10,19,24,44,48,55,100,106,119,123,126,130,144,148,157],[11,12,13,14,18],"p",{},"Squarespace lets you add a custom script without touching the template,\nthanks to the ",[15,16,17],"strong",{},"Code Injection"," section in your site settings.",[20,21,23],"h2",{"id":22},"step-1-open-code-injection","Step 1: open Code Injection",[25,26,27,31,38],"ol",{},[28,29,30],"li",{},"Log in to your Squarespace panel.",[28,32,33,34,37],{},"From the menu on the left, select ",[15,35,36],{},"Settings",".",[28,39,40,41,37],{},"Then ",[15,42,43],{},"Advanced, Code Injection",[20,45,47],{"id":46},"step-2-paste-the-snippet-into-footer","Step 2: paste the snippet into \"Footer\"",[11,49,50,51,54],{},"In the ",[15,52,53],{},"Footer"," field, paste:",[56,57,62],"pre",{"className":58,"code":59,"language":60,"meta":61,"style":61},"language-html shiki shiki-themes github-dark","\u003Cscript async src=\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\">\u003C\u002Fscript>\n","html","",[63,64,65],"code",{"__ignoreMap":61},[66,67,70,74,78,82,85,88,92,95,97],"span",{"class":68,"line":69},"line",1,[66,71,73],{"class":72},"s95oV","\u003C",[66,75,77],{"class":76},"s4JwU","script",[66,79,81],{"class":80},"svObZ"," async",[66,83,84],{"class":80}," src",[66,86,87],{"class":72},"=",[66,89,91],{"class":90},"sU2Wk","\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"",[66,93,94],{"class":72},">\u003C\u002F",[66,96,77],{"class":76},[66,98,99],{"class":72},">\n",[11,101,102,103,37],{},"Then click ",[15,104,105],{},"Save",[107,108,109],"blockquote",{},[11,110,111,112,114,115,118],{},"We use the ",[15,113,53],{},", not the ",[15,116,117],{},"Header",", so the script doesn't delay\nthe loading of the page's first view.",[20,120,122],{"id":121},"step-3-check-your-changes","Step 3: check your changes",[11,124,125],{},"Open your site in a new tab (preferably in incognito mode). The chat\nbutton should appear in the bottom-right corner.",[20,127,129],{"id":128},"squarespace-plan","Squarespace plan",[11,131,132,133,135,136,139,140,143],{},"The ",[15,134,17],{}," section is available only on the ",[15,137,138],{},"Business",",\n",[15,141,142],{},"Commerce",", and higher plans. The Personal plan doesn't offer this\noption.",[20,145,147],{"id":146},"whats-next","What's next",[11,149,150,151,156],{},"After embedding the script, complete\n",[152,153,155],"a",{"href":154},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","domain verification",". Without it,\nthe widget won't start working on your site.",[158,159,160],"style",{},"html pre.shiki code .s95oV, html code.shiki .s95oV{--shiki-default:#E1E4E8}html pre.shiki code .s4JwU, html code.shiki .s4JwU{--shiki-default:#85E89D}html pre.shiki code .svObZ, html code.shiki .svObZ{--shiki-default:#B392F0}html pre.shiki code .sU2Wk, html code.shiki .sU2Wk{--shiki-default:#9ECBFF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}",{"title":61,"searchDepth":162,"depth":162,"links":163},2,[164,165,166,167,168],{"id":22,"depth":162,"text":23},{"id":46,"depth":162,"text":47},{"id":121,"depth":162,"text":122},{"id":128,"depth":162,"text":129},{"id":146,"depth":162,"text":147},"How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","md","installation\u002Fsquarespace",{},true,5,"\u002Fhelp\u002Finstallation\u002Fsquarespace",{"title":5,"description":169},"help\u002Finstallation\u002Fsquarespace","4neXczxIylSq0FaStFmLGwqwgM9DQ-1XVqOQEA-I4js",[180,185,188,194,199,204,209,214,219,224,229,234,239,244,249,254,259,264,269,274,279,284,289,294,299,304,310,315,320,325,330,335,340,345,351,356,361,366,371,376,381,386,391,396,397,402,408,412,417,422,428,433,439,445,451,457,463,469,475,481,487,493,499],{"path":181,"title":182,"description":183,"order":184,"key":184},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":186,"title":187,"description":183,"order":184,"key":184},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":189,"title":190,"description":191,"order":192,"key":193},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":195,"title":196,"description":197,"order":69,"key":198},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":200,"title":201,"description":202,"order":69,"key":203},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":205,"title":206,"description":207,"order":69,"key":208},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":210,"title":211,"description":212,"order":69,"key":213},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":215,"title":216,"description":217,"order":69,"key":218},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":220,"title":221,"description":222,"order":69,"key":223},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":225,"title":226,"description":227,"order":69,"key":228},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":230,"title":231,"description":232,"order":69,"key":233},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":235,"title":236,"description":237,"order":69,"key":238},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":240,"title":241,"description":242,"order":69,"key":243},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":245,"title":246,"description":247,"order":69,"key":248},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":250,"title":251,"description":252,"order":162,"key":253},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":255,"title":256,"description":257,"order":162,"key":258},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":260,"title":261,"description":262,"order":162,"key":263},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":265,"title":266,"description":267,"order":162,"key":268},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":270,"title":271,"description":272,"order":162,"key":273},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":275,"title":276,"description":277,"order":162,"key":278},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":280,"title":281,"description":282,"order":162,"key":283},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":285,"title":286,"description":287,"order":162,"key":288},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":290,"title":291,"description":292,"order":162,"key":293},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":295,"title":296,"description":297,"order":162,"key":298},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":300,"title":301,"description":302,"order":162,"key":303},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":305,"title":306,"description":307,"order":308,"key":309},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":311,"title":312,"description":313,"order":308,"key":314},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":316,"title":317,"description":318,"order":308,"key":319},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":321,"title":322,"description":323,"order":308,"key":324},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":326,"title":327,"description":328,"order":308,"key":329},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":331,"title":332,"description":333,"order":308,"key":334},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":336,"title":337,"description":338,"order":308,"key":339},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":341,"title":342,"description":343,"order":308,"key":344},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":346,"title":347,"description":348,"order":349,"key":350},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":352,"title":353,"description":354,"order":349,"key":355},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":357,"title":358,"description":359,"order":349,"key":360},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":362,"title":363,"description":364,"order":349,"key":365},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":367,"title":368,"description":369,"order":349,"key":370},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":372,"title":373,"description":374,"order":349,"key":375},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":377,"title":378,"description":379,"order":349,"key":380},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":382,"title":383,"description":384,"order":349,"key":385},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":387,"title":388,"description":389,"order":174,"key":390},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.","billing\u002Fchanging-plan",{"path":392,"title":393,"description":394,"order":174,"key":395},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":175,"title":5,"description":169,"order":174,"key":171},{"path":398,"title":399,"description":400,"order":174,"key":401},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":403,"title":404,"description":405,"order":406,"key":407},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":154,"title":409,"description":410,"order":406,"key":411},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":413,"title":414,"description":415,"order":406,"key":416},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":418,"title":419,"description":420,"order":406,"key":421},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":423,"title":424,"description":425,"order":426,"key":427},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":429,"title":430,"description":431,"order":426,"key":432},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":434,"title":435,"description":436,"order":437,"key":438},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":440,"title":441,"description":442,"order":443,"key":444},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":446,"title":447,"description":448,"order":449,"key":450},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":452,"title":453,"description":454,"order":455,"key":456},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":458,"title":459,"description":460,"order":461,"key":462},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":464,"title":465,"description":466,"order":467,"key":468},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":470,"title":471,"description":472,"order":473,"key":474},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":476,"title":477,"description":478,"order":479,"key":480},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":482,"title":483,"description":484,"order":485,"key":486},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":488,"title":489,"description":490,"order":491,"key":492},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":494,"title":495,"description":496,"order":497,"key":498},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":500,"title":501,"description":502,"order":503,"key":504},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441318]