[{"data":1,"prerenderedAt":519},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation\u002Fwix":3,"pomoc-pages:help_en":193},{"id":4,"title":5,"alt":6,"body":7,"description":183,"extension":184,"key":185,"meta":186,"navigation":187,"order":188,"path":189,"seo":190,"stem":191,"__hash__":192},"help_en\u002Fhelp\u002Finstallation\u002Fwix.md","Installing on Wix","\u002Fpomoc\u002Finstalacja\u002Fwix",{"type":8,"value":9,"toc":175},"minimark",[10,14,19,43,47,130,134,137,148,152,158,162,171],[11,12,13],"p",{},"Wix doesn't require editing the template code. The whole process comes\ndown to pasting a single value into a ready-made form in your site\nsettings.",[15,16,18],"h2",{"id":17},"step-1-open-your-site-settings","Step 1: open your site settings",[20,21,22,31,37],"ol",{},[23,24,25,26,30],"li",{},"Log in to Wix and open the ",[27,28,29],"strong",{},"Site Editor",".",[23,32,33,34,30],{},"In the menu on the left, click ",[27,35,36],{},"Settings",[23,38,39,40,30],{},"Select ",[27,41,42],{},"Custom Code",[15,44,46],{"id":45},"step-2-add-a-new-code-snippet","Step 2: add a new code snippet",[20,48,49,55,107,125],{},[23,50,51,52,30],{},"Click ",[27,53,54],{},"Add Custom Code",[23,56,57,58,61,62],{},"In the ",[27,59,60],{},"Paste the code snippet here"," field, insert:\n",[63,64,69],"pre",{"className":65,"code":66,"language":67,"meta":68,"style":68},"language-html shiki shiki-themes github-dark","\u003Cscript async src=\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\">\u003C\u002Fscript>\n","html","",[70,71,72],"code",{"__ignoreMap":68},[73,74,77,81,85,89,92,95,99,102,104],"span",{"class":75,"line":76},"line",1,[73,78,80],{"class":79},"s95oV","\u003C",[73,82,84],{"class":83},"s4JwU","script",[73,86,88],{"class":87},"svObZ"," async",[73,90,91],{"class":87}," src",[73,93,94],{"class":79},"=",[73,96,98],{"class":97},"sU2Wk","\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"",[73,100,101],{"class":79},">\u003C\u002F",[73,103,84],{"class":83},[73,105,106],{"class":79},">\n",[23,108,109,110],{},"In the snippet settings, choose:\n",[111,112,113,119],"ul",{},[23,114,115,118],{},[27,116,117],{},"Load code on",": All pages, load once.",[23,120,121,124],{},[27,122,123],{},"Place code in",": Body - end.",[23,126,51,127,30],{},[27,128,129],{},"Apply",[15,131,133],{"id":132},"step-3-publish-your-changes","Step 3: publish your changes",[11,135,136],{},"Wix doesn't show the widget in the editor's preview mode. You have to\npublish the site:",[20,138,139,145],{},[23,140,141,142,30],{},"In the top-right corner, click ",[27,143,144],{},"Publish",[23,146,147],{},"After publishing, open your site's address in a new tab.",[15,149,151],{"id":150},"wix-plan","Wix plan",[11,153,154,155,157],{},"The ",[27,156,42],{}," section is available only on paid Wix plans (Combo\nand higher). On the Free plan you can't paste the script, so the widget\nwon't work.",[15,159,161],{"id":160},"whats-next","What's next",[11,163,164,165,170],{},"After successfully embedding the script, remember to complete\n",[166,167,169],"a",{"href":168},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","domain verification",". Without it,\nthe widget won't load on your site.",[172,173,174],"style",{},"html pre.shiki code .s95oV, html code.shiki .s95oV{--shiki-default:#E1E4E8}html pre.shiki code .s4JwU, html code.shiki .s4JwU{--shiki-default:#85E89D}html pre.shiki code .svObZ, html code.shiki .svObZ{--shiki-default:#B392F0}html pre.shiki code .sU2Wk, html code.shiki .sU2Wk{--shiki-default:#9ECBFF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}",{"title":68,"searchDepth":176,"depth":176,"links":177},2,[178,179,180,181,182],{"id":17,"depth":176,"text":18},{"id":45,"depth":176,"text":46},{"id":132,"depth":176,"text":133},{"id":150,"depth":176,"text":151},{"id":160,"depth":176,"text":161},"How to add the Fibly widget to a Wix site through the site settings panel.","md","installation\u002Fwix",{},true,3,"\u002Fhelp\u002Finstallation\u002Fwix",{"title":5,"description":183},"help\u002Finstallation\u002Fwix","UFP0_eJeuQxsOcq-76KxYEFsBH-PJ0tsBoBk0fUjQb0",[194,199,202,208,213,218,223,228,233,238,243,248,253,258,263,268,273,278,283,288,293,298,303,308,313,318,323,328,329,334,339,344,349,354,360,365,370,375,380,385,390,395,401,406,411,416,422,426,431,436,442,447,453,459,465,471,477,483,489,495,501,507,513],{"path":195,"title":196,"description":197,"order":198,"key":198},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":200,"title":201,"description":197,"order":198,"key":198},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":203,"title":204,"description":205,"order":206,"key":207},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":209,"title":210,"description":211,"order":76,"key":212},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":214,"title":215,"description":216,"order":76,"key":217},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":219,"title":220,"description":221,"order":76,"key":222},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":224,"title":225,"description":226,"order":76,"key":227},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":229,"title":230,"description":231,"order":76,"key":232},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":234,"title":235,"description":236,"order":76,"key":237},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":239,"title":240,"description":241,"order":76,"key":242},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":244,"title":245,"description":246,"order":76,"key":247},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":249,"title":250,"description":251,"order":76,"key":252},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":254,"title":255,"description":256,"order":76,"key":257},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":259,"title":260,"description":261,"order":76,"key":262},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":264,"title":265,"description":266,"order":176,"key":267},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":269,"title":270,"description":271,"order":176,"key":272},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":274,"title":275,"description":276,"order":176,"key":277},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":279,"title":280,"description":281,"order":176,"key":282},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":284,"title":285,"description":286,"order":176,"key":287},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":289,"title":290,"description":291,"order":176,"key":292},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":294,"title":295,"description":296,"order":176,"key":297},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":299,"title":300,"description":301,"order":176,"key":302},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":304,"title":305,"description":306,"order":176,"key":307},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":309,"title":310,"description":311,"order":176,"key":312},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":314,"title":315,"description":316,"order":176,"key":317},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":319,"title":320,"description":321,"order":188,"key":322},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":324,"title":325,"description":326,"order":188,"key":327},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":189,"title":5,"description":183,"order":188,"key":185},{"path":330,"title":331,"description":332,"order":188,"key":333},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":335,"title":336,"description":337,"order":188,"key":338},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":340,"title":341,"description":342,"order":188,"key":343},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":345,"title":346,"description":347,"order":188,"key":348},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":350,"title":351,"description":352,"order":188,"key":353},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":355,"title":356,"description":357,"order":358,"key":359},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":361,"title":362,"description":363,"order":358,"key":364},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":366,"title":367,"description":368,"order":358,"key":369},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":371,"title":372,"description":373,"order":358,"key":374},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":376,"title":377,"description":378,"order":358,"key":379},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":381,"title":382,"description":383,"order":358,"key":384},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":386,"title":387,"description":388,"order":358,"key":389},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":391,"title":392,"description":393,"order":358,"key":394},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":396,"title":397,"description":398,"order":399,"key":400},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":402,"title":403,"description":404,"order":399,"key":405},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":407,"title":408,"description":409,"order":399,"key":410},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":412,"title":413,"description":414,"order":399,"key":415},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":417,"title":418,"description":419,"order":420,"key":421},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":168,"title":423,"description":424,"order":420,"key":425},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":427,"title":428,"description":429,"order":420,"key":430},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":432,"title":433,"description":434,"order":420,"key":435},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":437,"title":438,"description":439,"order":440,"key":441},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":443,"title":444,"description":445,"order":440,"key":446},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":448,"title":449,"description":450,"order":451,"key":452},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":454,"title":455,"description":456,"order":457,"key":458},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":460,"title":461,"description":462,"order":463,"key":464},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":466,"title":467,"description":468,"order":469,"key":470},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":472,"title":473,"description":474,"order":475,"key":476},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":478,"title":479,"description":480,"order":481,"key":482},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":484,"title":485,"description":486,"order":487,"key":488},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":490,"title":491,"description":492,"order":493,"key":494},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":496,"title":497,"description":498,"order":499,"key":500},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":502,"title":503,"description":504,"order":505,"key":506},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":508,"title":509,"description":510,"order":511,"key":512},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":514,"title":515,"description":516,"order":517,"key":518},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441272]