[{"data":1,"prerenderedAt":631},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Finstallation\u002Fwordpress":3,"pomoc-pages:help_en":306},{"id":4,"title":5,"alt":6,"body":7,"description":297,"extension":298,"key":299,"meta":300,"navigation":301,"order":81,"path":302,"seo":303,"stem":304,"__hash__":305},"help_en\u002Fhelp\u002Finstallation\u002Fwordpress.md","Installing on WordPress","\u002Fpomoc\u002Finstalacja\u002Fwordpress",{"type":8,"value":9,"toc":290},"minimark",[10,14,19,22,39,46,118,127,131,142,163,172,176,179,194,198,246,268,272,286],[11,12,13],"p",{},"There are three ways to insert the Fibly script on WordPress. Choose the\none that fits your theme and your way of working.",[15,16,18],"h2",{"id":17},"method-1-the-wpcode-plugin-recommended","Method 1: the \"WPCode\" plugin (recommended)",[11,20,21],{},"This is the safest method because it survives theme updates.",[23,24,25],"ol",{},[26,27,28,29,33,34,38],"li",{},"In your WordPress panel, install and activate the ",[30,31,32],"strong",{},"WPCode"," plugin (formerly ",[35,36,37],"em",{},"Insert Headers and Footers",").",[11,40,41],{},[42,43],"img",{"alt":44,"src":45},"WordPress plugin installation","\u002Fscreenshots\u002Fpomoc\u002Finstalacja_wordpress_wp_code_wtyczka.png",[23,47,49,60,112],{"start":48},2,[26,50,51,52,55,56,59],{},"Using the menu on the left, select ",[30,53,54],{},"Code Snippets"," and then ",[30,57,58],{},"Header & Footer",".",[26,61,62,63,66,67],{},"In the ",[30,64,65],{},"Header"," field, paste:\n",[68,69,74],"pre",{"className":70,"code":71,"language":72,"meta":73,"style":73},"language-html shiki shiki-themes github-dark","\u003Cscript async src=\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\">\u003C\u002Fscript>\n","html","",[75,76,77],"code",{"__ignoreMap":73},[78,79,82,86,90,94,97,100,104,107,109],"span",{"class":80,"line":81},"line",1,[78,83,85],{"class":84},"s95oV","\u003C",[78,87,89],{"class":88},"s4JwU","script",[78,91,93],{"class":92},"svObZ"," async",[78,95,96],{"class":92}," src",[78,98,99],{"class":84},"=",[78,101,103],{"class":102},"sU2Wk","\"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js\"",[78,105,106],{"class":84},">\u003C\u002F",[78,108,89],{"class":88},[78,110,111],{"class":84},">\n",[26,113,114,115,59],{},"Click ",[30,116,117],{},"Save Changes",[11,119,120,124],{},[42,121],{"alt":122,"src":123},"WPCode plugin configuration in WordPress","\u002Fscreenshots\u002Fpomoc\u002Finstalacja_wordpress_wp_code_konfiguracja.png",[35,125,126],{},"Screenshot: the WPCode plugin screen with the snippet pasted into the Footer field.",[15,128,130],{"id":129},"method-2-editing-the-theme","Method 2: editing the theme",[11,132,133,134,137,138,141],{},"If you use a ",[30,135,136],{},"custom theme"," (or a child theme), you can edit the\n",[75,139,140],{},"footer.php"," file:",[23,143,144,150,156],{},[26,145,146,147,59],{},"In the panel, go to ",[30,148,149],{},"Appearance, Theme Editor",[26,151,152,153,155],{},"Open the ",[75,154,140],{}," file.",[26,157,158,159,162],{},"Paste the snippet just before the ",[75,160,161],{},"\u003C\u002Fbody>"," tag and save.",[164,165,166],"blockquote",{},[11,167,168,171],{},[30,169,170],{},"Note:"," edits to a theme downloaded from a marketplace won't survive\nits updates. In that case, use the WPCode plugin (method 1) or create a\nchild theme.",[15,173,175],{"id":174},"method-3-the-custom-html-block-on-a-single-page","Method 3: the \"Custom HTML\" block on a single page",[11,177,178],{},"When you want the bot to appear only on a specific page:",[23,180,181,184,191],{},[26,182,183],{},"Open the page in the editor.",[26,185,186,187,190],{},"Add a ",[30,188,189],{},"Custom HTML"," block.",[26,192,193],{},"Paste the snippet and publish your changes.",[15,195,197],{"id":196},"common-problems","Common problems",[199,200,201,214],"table",{},[202,203,204],"thead",{},[205,206,207,211],"tr",{},[208,209,210],"th",{},"Symptom",[208,212,213],{},"Cause",[215,216,217,226,234],"tbody",{},[205,218,219,223],{},[220,221,222],"td",{},"The icon doesn't appear",[220,224,225],{},"A caching plugin's cache; clear it in the plugin's panel.",[205,227,228,231],{},[220,229,230],{},"The script disappears after a theme update",[220,232,233],{},"You edited the main theme instead of a child theme.",[205,235,236,243],{},[220,237,238,239,242],{},"A ",[75,240,241],{},"script-src"," message in the console",[220,244,245],{},"A security plugin is restricting the CSP; see below.",[11,247,248,249,252,253,256,257,260,261,263,264,267],{},"If you use ",[30,250,251],{},"Wordfence"," or ",[30,254,255],{},"iThemes Security",", add\n",[75,258,259],{},"https:\u002F\u002Fcdn.fibly.io"," to the list of allowed ",[75,262,241],{}," and\n",[75,265,266],{},"connect-src"," sources in your Content Security Policy (CSP).",[15,269,271],{"id":270},"whats-next","What's next",[11,273,274,275,280,281,285],{},"After pasting the snippet, complete\n",[276,277,279],"a",{"href":278},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","domain verification",", then check\nthat the widget is working by following the\n",[276,282,284],{"href":283},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","\narticle.",[287,288,289],"style",{},"html pre.shiki code .s95oV, html code.shiki .s95oV{--shiki-default:#E1E4E8}html pre.shiki code .s4JwU, html code.shiki .s4JwU{--shiki-default:#85E89D}html pre.shiki code .svObZ, html code.shiki .svObZ{--shiki-default:#B392F0}html pre.shiki code .sU2Wk, html code.shiki .sU2Wk{--shiki-default:#9ECBFF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}",{"title":73,"searchDepth":48,"depth":48,"links":291},[292,293,294,295,296],{"id":17,"depth":48,"text":18},{"id":129,"depth":48,"text":130},{"id":174,"depth":48,"text":175},{"id":196,"depth":48,"text":197},{"id":270,"depth":48,"text":271},"Three ways to add the Fibly widget to a WordPress-based site.","md","installation\u002Fwordpress",{},true,"\u002Fhelp\u002Finstallation\u002Fwordpress",{"title":5,"description":297},"help\u002Finstallation\u002Fwordpress","5TlgrFVkB1V32r9ElWSAo2LsWyDp3ptdiTmfOVXocsw",[307,312,315,321,326,331,336,337,342,347,352,357,362,367,372,377,382,387,392,397,402,407,412,417,422,427,433,438,443,448,453,458,463,468,474,479,484,489,494,499,504,509,515,520,525,530,536,540,545,550,556,559,565,571,577,583,589,595,601,607,613,619,625],{"path":308,"title":309,"description":310,"order":311,"key":311},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":313,"title":314,"description":310,"order":311,"key":311},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":316,"title":317,"description":318,"order":319,"key":320},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":322,"title":323,"description":324,"order":81,"key":325},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":327,"title":328,"description":329,"order":81,"key":330},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":332,"title":333,"description":334,"order":81,"key":335},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":302,"title":5,"description":297,"order":81,"key":299},{"path":338,"title":339,"description":340,"order":81,"key":341},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":343,"title":344,"description":345,"order":81,"key":346},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":348,"title":349,"description":350,"order":81,"key":351},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":353,"title":354,"description":355,"order":81,"key":356},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":358,"title":359,"description":360,"order":81,"key":361},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":363,"title":364,"description":365,"order":81,"key":366},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":368,"title":369,"description":370,"order":81,"key":371},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":373,"title":374,"description":375,"order":48,"key":376},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":378,"title":379,"description":380,"order":48,"key":381},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":383,"title":384,"description":385,"order":48,"key":386},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":388,"title":389,"description":390,"order":48,"key":391},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":393,"title":394,"description":395,"order":48,"key":396},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":398,"title":399,"description":400,"order":48,"key":401},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":403,"title":404,"description":405,"order":48,"key":406},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":408,"title":409,"description":410,"order":48,"key":411},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":413,"title":414,"description":415,"order":48,"key":416},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":418,"title":419,"description":420,"order":48,"key":421},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":423,"title":424,"description":425,"order":48,"key":426},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":428,"title":429,"description":430,"order":431,"key":432},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":434,"title":435,"description":436,"order":431,"key":437},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":439,"title":440,"description":441,"order":431,"key":442},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":444,"title":445,"description":446,"order":431,"key":447},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":449,"title":450,"description":451,"order":431,"key":452},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":454,"title":455,"description":456,"order":431,"key":457},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":459,"title":460,"description":461,"order":431,"key":462},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":464,"title":465,"description":466,"order":431,"key":467},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":469,"title":470,"description":471,"order":472,"key":473},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":475,"title":476,"description":477,"order":472,"key":478},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":480,"title":481,"description":482,"order":472,"key":483},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":485,"title":486,"description":487,"order":472,"key":488},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":490,"title":491,"description":492,"order":472,"key":493},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":495,"title":496,"description":497,"order":472,"key":498},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":500,"title":501,"description":502,"order":472,"key":503},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":505,"title":506,"description":507,"order":472,"key":508},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":510,"title":511,"description":512,"order":513,"key":514},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":516,"title":517,"description":518,"order":513,"key":519},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":521,"title":522,"description":523,"order":513,"key":524},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":526,"title":527,"description":528,"order":513,"key":529},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":531,"title":532,"description":533,"order":534,"key":535},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":278,"title":537,"description":538,"order":534,"key":539},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":541,"title":542,"description":543,"order":534,"key":544},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":546,"title":547,"description":548,"order":534,"key":549},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":551,"title":552,"description":553,"order":554,"key":555},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":283,"title":284,"description":557,"order":554,"key":558},"How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":560,"title":561,"description":562,"order":563,"key":564},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":566,"title":567,"description":568,"order":569,"key":570},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":572,"title":573,"description":574,"order":575,"key":576},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":578,"title":579,"description":580,"order":581,"key":582},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":584,"title":585,"description":586,"order":587,"key":588},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":590,"title":591,"description":592,"order":593,"key":594},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":596,"title":597,"description":598,"order":599,"key":600},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":602,"title":603,"description":604,"order":605,"key":606},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":608,"title":609,"description":610,"order":611,"key":612},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":614,"title":615,"description":616,"order":617,"key":618},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":620,"title":621,"description":622,"order":623,"key":624},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":626,"title":627,"description":628,"order":629,"key":630},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382440679]