[{"data":1,"prerenderedAt":505},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown":3,"pomoc-pages:help_en":178},{"id":4,"title":5,"alt":6,"body":7,"description":169,"extension":170,"key":171,"meta":172,"navigation":173,"order":161,"path":174,"seo":175,"stem":176,"__hash__":177},"help_en\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown.md","Import Markdown files","\u002Fpomoc\u002Fbaza-wiedzy\u002Fimport-markdown",{"type":8,"value":9,"toc":159},"minimark",[10,19,24,30,47,51,82,86,101,105,108,134,138,147,151],[11,12,13,14,18],"p",{},"If you keep your documentation in a tool that exports ",[15,16,17],"code",{},".md"," files (e.g.\nGitBook, Docusaurus, Notion, Outline), you can move it into Fibly in a\nfew clicks.",[20,21,23],"h2",{"id":22},"step-1-prepare-the-files","Step 1: prepare the files",[11,25,26,27,29],{},"Export your documentation to ",[15,28,17],{}," files. Each file becomes a single\narticle in the knowledge base. We recommend that you:",[31,32,33,37,40],"ul",{},[34,35,36],"li",{},"use short, clear file names, since they will become the article titles,",[34,38,39],{},"remove metadata specific to your old tool from the files (e.g.\ncustom shortcodes),",[34,41,42,43,46],{},"keep standard Markdown syntax (",[15,44,45],{},"#"," headings, lists, links, code\nblocks).",[20,48,50],{"id":49},"step-2-run-the-import-in-the-panel","Step 2: run the import in the panel",[52,53,54,62,69,75],"ol",{},[34,55,56,57,61],{},"Go to the ",[58,59,60],"strong",{},"Documentation"," tab.",[34,63,64,65,68],{},"Click ",[58,66,67],{},"Import"," in the top right corner.",[34,70,71,72,74],{},"Drag your ",[15,73,17],{}," files into the import window or pick them through the\nfile browser.",[34,76,77,78,81],{},"Confirm with ",[58,79,80],{},"Import selected",".",[20,83,85],{"id":84},"limits","Limits",[31,87,88,95],{},[34,89,90,91,94],{},"a maximum of ",[58,92,93],{},"50 files"," per import,",[34,96,90,97,100],{},[58,98,99],{},"20,000 characters"," of content in a single article\n(split longer files into smaller ones before importing).",[20,102,104],{"id":103},"import-statuses","Import statuses",[11,106,107],{},"During import, each file ends up in one of these states:",[31,109,110,116,122,128],{},[34,111,112,115],{},[58,113,114],{},"Created",": a new article was created in the knowledge base.",[34,117,118,121],{},[58,119,120],{},"Updated",": an article with the same name already existed, and its\ncontent was replaced.",[34,123,124,127],{},[58,125,126],{},"Unchanged",": an existing article had identical content.",[34,129,130,133],{},[58,131,132],{},"Skipped",": Fibly couldn't parse the file (usually an invalid\nformat).",[20,135,137],{"id":136},"after-the-import","After the import",[11,139,140,141,146],{},"Open a few of the imported articles at random and check that they kept\ntheir formatting. If something needs fixing, edit it directly in the\npanel (see ",[142,143,145],"a",{"href":144},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Write articles manually",").",[20,148,150],{"id":149},"whats-next","What's next",[11,152,153,154,158],{},"Think about which of the imported articles are worth\n",[142,155,157],{"href":156},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","pinning",". Those are the ones that\nwill have the biggest impact on the bot's answers.",{"title":160,"searchDepth":161,"depth":161,"links":162},"",2,[163,164,165,166,167,168],{"id":22,"depth":161,"text":23},{"id":49,"depth":161,"text":50},{"id":84,"depth":161,"text":85},{"id":103,"depth":161,"text":104},{"id":136,"depth":161,"text":137},{"id":149,"depth":161,"text":150},"How to import existing documentation in Markdown format into the Fibly knowledge base.","md","knowledge-base\u002Fimport-markdown",{},true,"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown",{"title":5,"description":169},"help\u002Fknowledge-base\u002Fimport-markdown","nMly8MlFrSbCBa49tDensjYn-a9qf19pIFTtXjPFgUY",[179,184,187,193,199,204,209,214,219,224,229,234,239,244,249,254,259,264,269,274,279,280,285,290,295,300,306,311,316,321,326,331,336,340,346,351,356,361,366,371,376,380,386,391,396,401,407,412,417,422,428,433,439,445,451,457,463,469,475,481,487,493,499],{"path":180,"title":181,"description":182,"order":183,"key":183},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":185,"title":186,"description":182,"order":183,"key":183},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":188,"title":189,"description":190,"order":191,"key":192},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":194,"title":195,"description":196,"order":197,"key":198},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":200,"title":201,"description":202,"order":197,"key":203},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":205,"title":206,"description":207,"order":197,"key":208},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":210,"title":211,"description":212,"order":197,"key":213},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":215,"title":216,"description":217,"order":197,"key":218},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":220,"title":221,"description":222,"order":197,"key":223},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":225,"title":226,"description":227,"order":197,"key":228},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":230,"title":231,"description":232,"order":197,"key":233},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":235,"title":236,"description":237,"order":197,"key":238},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":240,"title":241,"description":242,"order":197,"key":243},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":245,"title":246,"description":247,"order":197,"key":248},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":250,"title":251,"description":252,"order":161,"key":253},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":255,"title":256,"description":257,"order":161,"key":258},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":260,"title":261,"description":262,"order":161,"key":263},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":265,"title":266,"description":267,"order":161,"key":268},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":270,"title":271,"description":272,"order":161,"key":273},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":275,"title":276,"description":277,"order":161,"key":278},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":174,"title":5,"description":169,"order":161,"key":171},{"path":281,"title":282,"description":283,"order":161,"key":284},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":286,"title":287,"description":288,"order":161,"key":289},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":291,"title":292,"description":293,"order":161,"key":294},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":296,"title":297,"description":298,"order":161,"key":299},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":301,"title":302,"description":303,"order":304,"key":305},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":307,"title":308,"description":309,"order":304,"key":310},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":312,"title":313,"description":314,"order":304,"key":315},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":317,"title":318,"description":319,"order":304,"key":320},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":322,"title":323,"description":324,"order":304,"key":325},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":327,"title":328,"description":329,"order":304,"key":330},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":332,"title":333,"description":334,"order":304,"key":335},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":144,"title":337,"description":338,"order":304,"key":339},"Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":341,"title":342,"description":343,"order":344,"key":345},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":347,"title":348,"description":349,"order":344,"key":350},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":352,"title":353,"description":354,"order":344,"key":355},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":357,"title":358,"description":359,"order":344,"key":360},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":362,"title":363,"description":364,"order":344,"key":365},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":367,"title":368,"description":369,"order":344,"key":370},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":372,"title":373,"description":374,"order":344,"key":375},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":156,"title":377,"description":378,"order":344,"key":379},"Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":381,"title":382,"description":383,"order":384,"key":385},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":387,"title":388,"description":389,"order":384,"key":390},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":392,"title":393,"description":394,"order":384,"key":395},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":397,"title":398,"description":399,"order":384,"key":400},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":402,"title":403,"description":404,"order":405,"key":406},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":408,"title":409,"description":410,"order":405,"key":411},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":413,"title":414,"description":415,"order":405,"key":416},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":418,"title":419,"description":420,"order":405,"key":421},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":423,"title":424,"description":425,"order":426,"key":427},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":429,"title":430,"description":431,"order":426,"key":432},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":434,"title":435,"description":436,"order":437,"key":438},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":440,"title":441,"description":442,"order":443,"key":444},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":446,"title":447,"description":448,"order":449,"key":450},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":452,"title":453,"description":454,"order":455,"key":456},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":458,"title":459,"description":460,"order":461,"key":462},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":464,"title":465,"description":466,"order":467,"key":468},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":470,"title":471,"description":472,"order":473,"key":474},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":476,"title":477,"description":478,"order":479,"key":480},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":482,"title":483,"description":484,"order":485,"key":486},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":488,"title":489,"description":490,"order":491,"key":492},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":494,"title":495,"description":496,"order":497,"key":498},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":500,"title":501,"description":502,"order":503,"key":504},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441406]