[{"data":1,"prerenderedAt":465},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fknowledge-base\u002Fprerequisites":3,"pomoc-pages:help_en":138},{"id":4,"title":5,"alt":6,"body":7,"description":128,"extension":129,"key":130,"meta":131,"navigation":132,"order":133,"path":134,"seo":135,"stem":136,"__hash__":137},"help_en\u002Fhelp\u002Fknowledge-base\u002Fprerequisites.md","Prerequisites","\u002Fpomoc\u002Fbaza-wiedzy\u002Fwymagania-wstepne",{"type":8,"value":9,"toc":118},"minimark",[10,14,29,34,41,45,67,71,74,78,90,94,105,109],[11,12,13],"p",{},"A \"prerequisite\" means that one article shouldn't be read in isolation,\nbecause to understand it you need the context from another article.",[11,15,16,17,21,22,25,26,28],{},"For example: if you have separate articles ",[18,19,20],"strong",{},"\"How to return a product\"","\nand ",[18,23,24],{},"\"Returns policy\"",", the first is usually written briefly and assumes\nthe customer knows the general rules. By marking ",[18,27,24],{}," as a\nprerequisite, you make the bot always reach for both articles together.",[30,31,33],"h2",{"id":32},"limit","Limit",[11,35,36,37,40],{},"A single article can have ",[18,38,39],{},"up to 5 prerequisites",". The limit is\ndeliberate. Chains of eight or ten articles usually mean the content is\ntoo fragmented and worth consolidating.",[30,42,44],{"id":43},"how-to-set-it-up","How to set it up",[46,47,48,52,58,61,64],"ol",{},[49,50,51],"li",{},"Open the article that should have prerequisites.",[49,53,54,55,57],{},"In the panel on the right, find the ",[18,56,5],{}," section.",[49,59,60],{},"Start typing the title of an existing article, and Fibly will suggest\nmatching entries.",[49,62,63],{},"Pick an article from the list. You can add up to five.",[49,65,66],{},"Save your changes.",[30,68,70],{"id":69},"no-cycles","No cycles",[11,72,73],{},"Fibly won't let you create a cycle. If article A requires B, then B can't\nrequire A (nor indirectly through C). An attempt to save will end with an\nerror message.",[30,75,77],{"id":76},"when-to-use-it","When to use it",[79,80,81,84,87],"ul",{},[49,82,83],{},"when an article refers to a concept described separately (\"free\nreturn\", \"Pro subscription\", \"delivery zones\"),",[49,85,86],{},"when a procedure has several stages split across separate articles\n(registration, verification, first login),",[49,88,89],{},"when a topic has significant legal or policy context.",[30,91,93],{"id":92},"what-not-to-mark","What not to mark",[79,95,96,99,102],{},[49,97,98],{},"don't mark an article as a prerequisite just because it's \"related\".\nSemantic search works across the base anyway.",[49,100,101],{},"don't use prerequisites as tags or categories,",[49,103,104],{},"don't link every article to one \"main\" article. That will slow down\nanswer generation.",[30,106,108],{"id":107},"whats-next","What's next",[11,110,111,112,117],{},"Once your knowledge base structure is in place, check the\n",[113,114,116],"a",{"href":115},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","content quality",". Fibly will\nautomatically assess which articles need improvement.",{"title":119,"searchDepth":120,"depth":120,"links":121},"",2,[122,123,124,125,126,127],{"id":32,"depth":120,"text":33},{"id":43,"depth":120,"text":44},{"id":69,"depth":120,"text":70},{"id":76,"depth":120,"text":77},{"id":92,"depth":120,"text":93},{"id":107,"depth":120,"text":108},"How to link knowledge base articles into groups that your Fibly bot reads together.","md","knowledge-base\u002Fprerequisites",{},true,5,"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites",{"title":5,"description":128},"help\u002Fknowledge-base\u002Fprerequisites","9-uajW07r0ksYU3OdVhnDd2x1COOjom4PBs9Zn0YCgc",[139,144,147,153,159,164,169,174,179,184,189,194,199,204,209,214,219,224,229,234,239,244,249,254,259,264,270,275,280,285,290,295,300,305,311,316,321,326,331,336,341,346,351,356,361,362,367,372,377,382,388,393,399,405,411,417,423,429,435,441,447,453,459],{"path":140,"title":141,"description":142,"order":143,"key":143},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":145,"title":146,"description":142,"order":143,"key":143},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":148,"title":149,"description":150,"order":151,"key":152},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":154,"title":155,"description":156,"order":157,"key":158},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":160,"title":161,"description":162,"order":157,"key":163},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":165,"title":166,"description":167,"order":157,"key":168},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":170,"title":171,"description":172,"order":157,"key":173},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":175,"title":176,"description":177,"order":157,"key":178},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":180,"title":181,"description":182,"order":157,"key":183},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":185,"title":186,"description":187,"order":157,"key":188},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":190,"title":191,"description":192,"order":157,"key":193},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":195,"title":196,"description":197,"order":157,"key":198},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":200,"title":201,"description":202,"order":157,"key":203},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":205,"title":206,"description":207,"order":157,"key":208},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":210,"title":211,"description":212,"order":120,"key":213},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":215,"title":216,"description":217,"order":120,"key":218},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":220,"title":221,"description":222,"order":120,"key":223},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":225,"title":226,"description":227,"order":120,"key":228},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":230,"title":231,"description":232,"order":120,"key":233},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":235,"title":236,"description":237,"order":120,"key":238},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":240,"title":241,"description":242,"order":120,"key":243},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":245,"title":246,"description":247,"order":120,"key":248},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":250,"title":251,"description":252,"order":120,"key":253},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":255,"title":256,"description":257,"order":120,"key":258},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":260,"title":261,"description":262,"order":120,"key":263},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":265,"title":266,"description":267,"order":268,"key":269},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":271,"title":272,"description":273,"order":268,"key":274},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":276,"title":277,"description":278,"order":268,"key":279},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":281,"title":282,"description":283,"order":268,"key":284},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":286,"title":287,"description":288,"order":268,"key":289},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":291,"title":292,"description":293,"order":268,"key":294},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":296,"title":297,"description":298,"order":268,"key":299},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":301,"title":302,"description":303,"order":268,"key":304},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":306,"title":307,"description":308,"order":309,"key":310},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":312,"title":313,"description":314,"order":309,"key":315},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":317,"title":318,"description":319,"order":309,"key":320},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":322,"title":323,"description":324,"order":309,"key":325},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":327,"title":328,"description":329,"order":309,"key":330},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":332,"title":333,"description":334,"order":309,"key":335},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":337,"title":338,"description":339,"order":309,"key":340},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":342,"title":343,"description":344,"order":309,"key":345},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":347,"title":348,"description":349,"order":133,"key":350},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.","billing\u002Fchanging-plan",{"path":352,"title":353,"description":354,"order":133,"key":355},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":357,"title":358,"description":359,"order":133,"key":360},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":134,"title":5,"description":128,"order":133,"key":130},{"path":115,"title":363,"description":364,"order":365,"key":366},"Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":368,"title":369,"description":370,"order":365,"key":371},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":373,"title":374,"description":375,"order":365,"key":376},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":378,"title":379,"description":380,"order":365,"key":381},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":383,"title":384,"description":385,"order":386,"key":387},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":389,"title":390,"description":391,"order":386,"key":392},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":394,"title":395,"description":396,"order":397,"key":398},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":400,"title":401,"description":402,"order":403,"key":404},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":406,"title":407,"description":408,"order":409,"key":410},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":412,"title":413,"description":414,"order":415,"key":416},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":418,"title":419,"description":420,"order":421,"key":422},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":430,"title":431,"description":432,"order":433,"key":434},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":436,"title":437,"description":438,"order":439,"key":440},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":442,"title":443,"description":444,"order":445,"key":446},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":448,"title":449,"description":450,"order":451,"key":452},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":454,"title":455,"description":456,"order":457,"key":458},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":460,"title":461,"description":462,"order":463,"key":464},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441568]