[{"data":1,"prerenderedAt":495},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fteam-and-account\u002Fchanging-password":3,"pomoc-pages:help_en":169},{"id":4,"title":5,"alt":6,"body":7,"description":159,"extension":160,"key":161,"meta":162,"navigation":163,"order":164,"path":165,"seo":166,"stem":167,"__hash__":168},"help_en\u002Fhelp\u002Fteam-and-account\u002Fchanging-password.md","Changing your password","\u002Fpomoc\u002Fzespol-i-konto\u002Fzmiana-hasla",{"type":8,"value":9,"toc":150},"minimark",[10,19,24,60,64,77,84,88,95,109,113,116,137,140,144],[11,12,13,14,18],"p",{},"You change your password under ",[15,16,17],"strong",{},"Settings, Password",". The operation\nrequires knowing your current password; if you don't remember it, use the\nrecovery feature described at the end of this article.",[20,21,23],"h2",{"id":22},"how-to-change-your-password","How to change your password",[25,26,27,34,41,47,54],"ol",{},[28,29,30,31,33],"li",{},"Open ",[15,32,17],{},".",[28,35,36,37,40],{},"In the ",[15,38,39],{},"Current password"," field, enter your existing password.",[28,42,36,43,46],{},[15,44,45],{},"New password"," field, enter the new one (minimum 8 characters).",[28,48,49,50,53],{},"Repeat the new password in the ",[15,51,52],{},"Confirm new password"," field.",[28,55,56,57,33],{},"Click ",[15,58,59],{},"Save",[20,61,63],{"id":62},"new-password-requirements","New password requirements",[65,66,67,74],"ul",{},[28,68,69,70,73],{},"minimum ",[15,71,72],{},"8 characters",",",[28,75,76],{},"must not be identical to the previous one.",[11,78,79,80,83],{},"We recommend using a ",[15,81,82],{},"password manager"," (e.g. 1Password, Bitwarden,\nApple Keychain) to generate a strong password and remember it for you.",[20,85,87],{"id":86},"what-happens-to-active-sessions","What happens to active sessions",[11,89,90,91,94],{},"Changing your password ",[15,92,93],{},"does not sign you out"," of other devices where\nyou have the Fibly dashboard open. If you suspect that someone\nunauthorized has access to your account, after changing your password:",[25,96,97,100],{},[28,98,99],{},"Sign out of every browser you work in.",[28,101,102,103,108],{},"Enable ",[104,105,107],"a",{"href":106},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","two-factor authentication",",\nif you aren't using it yet.",[20,110,112],{"id":111},"i-dont-remember-my-password","I don't remember my password",[11,114,115],{},"If you don't remember your current password:",[25,117,118,121,128,131,134],{},[28,119,120],{},"Sign out and open the login screen.",[28,122,123,124,127],{},"Click the ",[15,125,126],{},"\"Forgot password\""," link.",[28,129,130],{},"Enter the email address you registered your account with.",[28,132,133],{},"Open the message you receive from Fibly and click the link.",[28,135,136],{},"Set a new password on the screen that opens.",[11,138,139],{},"The link is valid for 30 minutes. After that it expires and you'll need\nto start over.",[20,141,143],{"id":142},"whats-next","What's next",[11,145,146,147,33],{},"Your password is the first layer of security. You enable the second one\nin ",[104,148,149],{"href":106},"Two-factor authentication",{"title":151,"searchDepth":152,"depth":152,"links":153},"",2,[154,155,156,157,158],{"id":22,"depth":152,"text":23},{"id":62,"depth":152,"text":63},{"id":86,"depth":152,"text":87},{"id":111,"depth":152,"text":112},{"id":142,"depth":152,"text":143},"How to update the password for your Fibly account.","md","team-and-account\u002Fchanging-password",{},true,4,"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password",{"title":5,"description":159},"help\u002Fteam-and-account\u002Fchanging-password","k6dZe0pw0Y0NsfS4E02AsI075J6viqwAv9mP8CUwS70",[170,175,176,182,188,193,198,203,208,213,218,223,228,233,238,243,248,253,258,263,268,273,278,283,288,293,299,304,309,314,319,324,329,334,339,340,345,350,355,360,365,370,376,381,386,391,397,402,407,412,418,423,429,435,441,447,453,459,465,471,477,483,489],{"path":171,"title":172,"description":173,"order":174,"key":174},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":106,"title":149,"description":173,"order":174,"key":174},{"path":177,"title":178,"description":179,"order":180,"key":181},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":183,"title":184,"description":185,"order":186,"key":187},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":189,"title":190,"description":191,"order":186,"key":192},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":194,"title":195,"description":196,"order":186,"key":197},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":199,"title":200,"description":201,"order":186,"key":202},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":204,"title":205,"description":206,"order":186,"key":207},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":209,"title":210,"description":211,"order":186,"key":212},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":214,"title":215,"description":216,"order":186,"key":217},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":219,"title":220,"description":221,"order":186,"key":222},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":224,"title":225,"description":226,"order":186,"key":227},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":229,"title":230,"description":231,"order":186,"key":232},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":234,"title":235,"description":236,"order":186,"key":237},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":239,"title":240,"description":241,"order":152,"key":242},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":244,"title":245,"description":246,"order":152,"key":247},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":249,"title":250,"description":251,"order":152,"key":252},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":254,"title":255,"description":256,"order":152,"key":257},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":259,"title":260,"description":261,"order":152,"key":262},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":264,"title":265,"description":266,"order":152,"key":267},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":269,"title":270,"description":271,"order":152,"key":272},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":274,"title":275,"description":276,"order":152,"key":277},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":279,"title":280,"description":281,"order":152,"key":282},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":284,"title":285,"description":286,"order":152,"key":287},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":289,"title":290,"description":291,"order":152,"key":292},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":294,"title":295,"description":296,"order":297,"key":298},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":300,"title":301,"description":302,"order":297,"key":303},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":305,"title":306,"description":307,"order":297,"key":308},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":310,"title":311,"description":312,"order":297,"key":313},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":315,"title":316,"description":317,"order":297,"key":318},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":320,"title":321,"description":322,"order":297,"key":323},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":325,"title":326,"description":327,"order":297,"key":328},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":330,"title":331,"description":332,"order":297,"key":333},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":335,"title":336,"description":337,"order":164,"key":338},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.","conversations\u002Fai-assist",{"path":165,"title":5,"description":159,"order":164,"key":161},{"path":341,"title":342,"description":343,"order":164,"key":344},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":346,"title":347,"description":348,"order":164,"key":349},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":351,"title":352,"description":353,"order":164,"key":354},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":356,"title":357,"description":358,"order":164,"key":359},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":361,"title":362,"description":363,"order":164,"key":364},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":366,"title":367,"description":368,"order":164,"key":369},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":371,"title":372,"description":373,"order":374,"key":375},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":377,"title":378,"description":379,"order":374,"key":380},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":382,"title":383,"description":384,"order":374,"key":385},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":387,"title":388,"description":389,"order":374,"key":390},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":392,"title":393,"description":394,"order":395,"key":396},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":398,"title":399,"description":400,"order":395,"key":401},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":403,"title":404,"description":405,"order":395,"key":406},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":408,"title":409,"description":410,"order":395,"key":411},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":413,"title":414,"description":415,"order":416,"key":417},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":419,"title":420,"description":421,"order":416,"key":422},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":430,"title":431,"description":432,"order":433,"key":434},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":436,"title":437,"description":438,"order":439,"key":440},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":442,"title":443,"description":444,"order":445,"key":446},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":448,"title":449,"description":450,"order":451,"key":452},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":454,"title":455,"description":456,"order":457,"key":458},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":460,"title":461,"description":462,"order":463,"key":464},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":466,"title":467,"description":468,"order":469,"key":470},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":472,"title":473,"description":474,"order":475,"key":476},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":478,"title":479,"description":480,"order":481,"key":482},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":484,"title":485,"description":486,"order":487,"key":488},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":490,"title":491,"description":492,"order":493,"key":494},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442534]