[{"data":1,"prerenderedAt":685},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions":3,"pomoc-pages:help_en":360},{"id":4,"title":5,"alt":6,"body":7,"description":351,"extension":352,"key":353,"meta":354,"navigation":355,"order":343,"path":356,"seo":357,"stem":358,"__hash__":359},"help_en\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions.md","Roles and permissions","\u002Fpomoc\u002Fzespol-i-konto\u002Frole-i-uprawnienia",{"type":8,"value":9,"toc":341},"minimark",[10,14,19,22,25,56,63,67,74,77,110,117,120,123,126,145,151,168,172,298,302,329,333],[11,12,13],"p",{},"Every team member has one of three roles. The role determines what a\ngiven user can do in the dashboard.",[15,16,18],"h2",{"id":17},"admin","Admin",[11,20,21],{},"Full access to all dashboard features.",[11,23,24],{},"An Admin can:",[26,27,28,32,35,38,41,44,47,50,53],"ul",{},[29,30,31],"li",{},"configure the bot (brand, messages, human support, knowledge base\ncontext),",[29,33,34],{},"manage the widget (appearance, sounds, enabling and disabling),",[29,36,37],{},"add, edit, and delete knowledge base articles,",[29,39,40],{},"view and handle conversations,",[29,42,43],{},"take over conversations in live support mode,",[29,45,46],{},"view and edit customer profiles,",[29,48,49],{},"manage billing (view the plan, invoices, usage),",[29,51,52],{},"invite and remove team members,",[29,54,55],{},"grant the Admin role to other users.",[11,57,58,59,62],{},"The first account in your organization always receives the\n",[60,61,18],"strong",{}," role.",[15,64,66],{"id":65},"manager","Manager",[11,68,69,70,73],{},"Full operational 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role",[197,293,202],{},[197,295,207],{},[197,297,207],{},[15,299,301],{"id":300},"how-to-choose-a-role-for-a-new-member","How to choose a role for a new member",[26,303,304,312,320],{},[29,305,306,309,310,62],{},[60,307,308],{},"Customer support agents"," who only chat with\ncustomers: the ",[60,311,98],{},[29,313,314,317,318,62],{},[60,315,316],{},"Team leads"," who manage configuration and the knowledge base:\nthe ",[60,319,66],{},[29,321,322,325,326,328],{},[60,323,324],{},"The account owner"," or a decision-maker who has control over\nbilling and the team: the ",[60,327,18],{}," role (usually one or two\npeople is enough).",[15,330,332],{"id":331},"whats-next","What's next",[11,334,335,336,109],{},"To invite a new member or change an existing role, go to\n",[337,338,340],"a",{"href":339},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members",{"title":342,"searchDepth":343,"depth":343,"links":344},"",2,[345,346,347,348,349,350],{"id":17,"depth":343,"text":18},{"id":65,"depth":343,"text":66},{"id":119,"depth":343,"text":98},{"id":170,"depth":343,"text":171},{"id":300,"depth":343,"text":301},{"id":331,"depth":343,"text":332},"What the Admin, Manager, and Agent can do in the Fibly dashboard.","md","team-and-account\u002Froles-and-permissions",{},true,"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions",{"title":5,"description":351},"help\u002Fteam-and-account\u002Froles-and-permissions","733lmnUwYZbbXCy0zPhMJEztvqlXohytxPVO33FKUC8",[361,366,369,375,381,386,391,396,401,406,411,416,419,424,429,434,439,444,449,454,459,464,469,474,475,480,486,491,496,501,506,511,516,521,527,532,537,542,547,552,557,562,568,573,578,583,589,594,599,604,610,615,621,627,633,639,645,650,655,661,667,673,679],{"path":362,"title":363,"description":364,"order":365,"key":365},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":367,"title":368,"description":364,"order":365,"key":365},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":370,"title":371,"description":372,"order":373,"key":374},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":376,"title":377,"description":378,"order":379,"key":380},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":382,"title":383,"description":384,"order":379,"key":385},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":387,"title":388,"description":389,"order":379,"key":390},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":392,"title":393,"description":394,"order":379,"key":395},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":397,"title":398,"description":399,"order":379,"key":400},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":402,"title":403,"description":404,"order":379,"key":405},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":407,"title":408,"description":409,"order":379,"key":410},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":412,"title":413,"description":414,"order":379,"key":415},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":339,"title":340,"description":417,"order":379,"key":418},"How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":420,"title":421,"description":422,"order":379,"key":423},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":425,"title":426,"description":427,"order":379,"key":428},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":430,"title":431,"description":432,"order":343,"key":433},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":435,"title":436,"description":437,"order":343,"key":438},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":440,"title":441,"description":442,"order":343,"key":443},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":445,"title":446,"description":447,"order":343,"key":448},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":450,"title":451,"description":452,"order":343,"key":453},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":455,"title":456,"description":457,"order":343,"key":458},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":460,"title":461,"description":462,"order":343,"key":463},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":465,"title":466,"description":467,"order":343,"key":468},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":470,"title":471,"description":472,"order":343,"key":473},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":356,"title":5,"description":351,"order":343,"key":353},{"path":476,"title":477,"description":478,"order":343,"key":479},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":481,"title":482,"description":483,"order":484,"key":485},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":487,"title":488,"description":489,"order":484,"key":490},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":492,"title":493,"description":494,"order":484,"key":495},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":497,"title":498,"description":499,"order":484,"key":500},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":502,"title":503,"description":504,"order":484,"key":505},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":507,"title":508,"description":509,"order":484,"key":510},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":512,"title":513,"description":514,"order":484,"key":515},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":517,"title":518,"description":519,"order":484,"key":520},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":522,"title":523,"description":524,"order":525,"key":526},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":528,"title":529,"description":530,"order":525,"key":531},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":533,"title":534,"description":535,"order":525,"key":536},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":538,"title":539,"description":540,"order":525,"key":541},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":543,"title":544,"description":545,"order":525,"key":546},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":548,"title":549,"description":550,"order":525,"key":551},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":553,"title":554,"description":555,"order":525,"key":556},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":558,"title":559,"description":560,"order":525,"key":561},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":563,"title":564,"description":565,"order":566,"key":567},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":569,"title":570,"description":571,"order":566,"key":572},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":574,"title":575,"description":576,"order":566,"key":577},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":579,"title":580,"description":581,"order":566,"key":582},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":584,"title":585,"description":586,"order":587,"key":588},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":590,"title":591,"description":592,"order":587,"key":593},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":595,"title":596,"description":597,"order":587,"key":598},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":600,"title":601,"description":602,"order":587,"key":603},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":605,"title":606,"description":607,"order":608,"key":609},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":611,"title":612,"description":613,"order":608,"key":614},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":616,"title":617,"description":618,"order":619,"key":620},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":622,"title":623,"description":624,"order":625,"key":626},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":628,"title":629,"description":630,"order":631,"key":632},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":634,"title":635,"description":636,"order":637,"key":638},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":640,"title":641,"description":642,"order":643,"key":644},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":646,"title":199,"description":647,"order":648,"key":649},"\u002Fhelp\u002Fbot-configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":651,"title":245,"description":652,"order":653,"key":654},"\u002Fhelp\u002Flive-support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":656,"title":657,"description":658,"order":659,"key":660},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":662,"title":663,"description":664,"order":665,"key":666},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":668,"title":669,"description":670,"order":671,"key":672},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":674,"title":675,"description":676,"order":677,"key":678},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":680,"title":681,"description":682,"order":683,"key":684},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442478]