[{"data":1,"prerenderedAt":556},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fteam-and-account\u002Fteam-members":3,"pomoc-pages:help_en":231},{"id":4,"title":5,"alt":6,"body":7,"description":221,"extension":222,"key":223,"meta":224,"navigation":225,"order":226,"path":227,"seo":228,"stem":229,"__hash__":230},"help_en\u002Fhelp\u002Fteam-and-account\u002Fteam-members.md","Team members","\u002Fpomoc\u002Fzespol-i-konto\u002Fczlonkowie-zespolu",{"type":8,"value":9,"toc":211},"minimark",[10,19,24,27,70,73,86,90,119,126,130,156,160,171,174,186,190,196,201,205],[11,12,13,14,18],"p",{},"You'll find the list of people with access to your Fibly account under\n",[15,16,17],"strong",{},"Settings, Team members",". This is where you invite new users, change\ntheir roles, and revoke access.",[20,21,23],"h2",{"id":22},"the-member-list","The member list",[11,25,26],{},"The table shows:",[28,29,30,37,52,64],"ul",{},[31,32,33,36],"li",{},[15,34,35],{},"User",": first name, last name, and email address.",[31,38,39,42,43,47,48,51],{},[15,40,41],{},"Status",": ",[44,45,46],"em",{},"Active"," (accepted the invitation) or ",[44,49,50],{},"Invited","\n(still waiting to accept the link).",[31,53,54,57,58,63],{},[15,55,56],{},"Role",": Admin, Manager, or Agent\n(see ",[59,60,62],"a",{"href":61},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions",").",[31,65,66,69],{},[15,67,68],{},"Actions",": change the role, resend the invitation, or remove the\nuser from the team.",[11,71,72],{},"Above the table you'll see a counter of seats used along with the limit\navailable on your plan. As you approach the limit, the counter turns\nyellow (above 70%) or red (limit reached).",[11,74,75,76,80,81,85],{},"The seat limit comes from ",[59,77,79],{"href":78},"\u002Fhelp\u002Fbilling\u002Fplans","your plan",".\nIf you need more seats than your plan allows, you can purchase\nadditional ones by contacting us at\n",[59,82,84],{"href":83},"mailto:kontakt@fibly.pl","kontakt@fibly.pl",".",[20,87,89],{"id":88},"inviting-a-new-member","Inviting a new member",[91,92,93,100,107,114],"ol",{},[31,94,95,96,99],{},"Click ",[15,97,98],{},"Add new user"," in the top-right corner.",[31,101,102,103,106],{},"In the dialog, enter the ",[15,104,105],{},"email address"," of the person you're inviting.",[31,108,109,110,113],{},"Choose a ",[15,111,112],{},"role"," from the list.",[31,115,95,116,85],{},[15,117,118],{},"Send invitation",[11,120,121,122,125],{},"Fibly will send an email with an activation link valid for ",[15,123,124],{},"7 days",". After\nclicking the link, the invited person sets their first name, last name, and\npassword, and is then automatically taken to your dashboard with the\nappropriate role.",[20,127,129],{"id":128},"invitation-statuses","Invitation statuses",[28,131,132,138,148],{},[31,133,134,137],{},[15,135,136],{},"Pending",": the invitation has been sent but not yet accepted.",[31,139,140,143,144,147],{},[15,141,142],{},"Expired",": more than 7 days have passed since it was sent, and the\nlink no longer works. In this case you can ",[15,145,146],{},"resend the invitation",",\nwhich generates a new, valid link.",[31,149,150,153,154,63],{},[15,151,152],{},"Accepted",": the user has activated their account and is a full\nmember of the team (status ",[44,155,46],{},[20,157,159],{"id":158},"changing-an-existing-members-role","Changing an existing member's role",[91,161,162,165,168],{},[31,163,164],{},"In the table, next to the chosen user, click the edit icon.",[31,166,167],{},"Choose a new role from the list.",[31,169,170],{},"Confirm the change.",[11,172,173],{},"Role changes take effect immediately. If the currently logged-in person\nhas had their role changed, they'll notice it after the next dashboard\nreload.",[175,176,177],"blockquote",{},[11,178,179,185],{},[15,180,181,182,85],{},"A Manager cannot change someone's role to ",[44,183,184],{},"Admin"," Only an\nAdmin can grant this highest role.",[20,187,189],{"id":188},"removing-a-member-from-the-team","Removing a member from the team",[11,191,192,193,195],{},"In the ",[15,194,68],{}," column, choose the remove option. Confirm in the\ndialog. The user loses access to the dashboard immediately. If they were\nassigned to ongoing conversations, those are returned to the bot pool.",[175,197,198],{},[11,199,200],{},"Removing a user can't be undone in a single click, but you can send a\nnew invitation to the same email address and everything will be set up\nagain from scratch.",[20,202,204],{"id":203},"whats-next","What's next",[11,206,207,208,210],{},"Before you invite the whole office, review\n",[59,209,62],{"href":61},". A\nwell-chosen role helps avoid accidental changes to the bot's\nconfiguration or the knowledge base.",{"title":212,"searchDepth":213,"depth":213,"links":214},"",2,[215,216,217,218,219,220],{"id":22,"depth":213,"text":23},{"id":88,"depth":213,"text":89},{"id":128,"depth":213,"text":129},{"id":158,"depth":213,"text":159},{"id":188,"depth":213,"text":189},{"id":203,"depth":213,"text":204},"How to invite, edit, and remove a user in the Fibly dashboard.","md","team-and-account\u002Fteam-members",{},true,1,"\u002Fhelp\u002Fteam-and-account\u002Fteam-members",{"title":5,"description":221},"help\u002Fteam-and-account\u002Fteam-members","pPK2HY1Rb4nnjWSU-T2_OQBwbDo6hbbvOocQvhB8WKI",[232,237,240,246,251,256,261,266,271,276,280,285,286,291,296,301,306,311,316,321,326,331,336,341,344,349,355,360,365,370,375,380,385,390,396,401,406,411,416,421,426,431,437,442,447,452,458,463,468,473,479,484,490,496,502,508,514,520,526,532,538,544,550],{"path":233,"title":234,"description":235,"order":236,"key":236},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":238,"title":239,"description":235,"order":236,"key":236},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":241,"title":242,"description":243,"order":244,"key":245},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":247,"title":248,"description":249,"order":226,"key":250},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":252,"title":253,"description":254,"order":226,"key":255},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":257,"title":258,"description":259,"order":226,"key":260},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":262,"title":263,"description":264,"order":226,"key":265},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":267,"title":268,"description":269,"order":226,"key":270},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":272,"title":273,"description":274,"order":226,"key":275},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":78,"title":277,"description":278,"order":226,"key":279},"Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":281,"title":282,"description":283,"order":226,"key":284},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":227,"title":5,"description":221,"order":226,"key":223},{"path":287,"title":288,"description":289,"order":226,"key":290},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":292,"title":293,"description":294,"order":226,"key":295},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":297,"title":298,"description":299,"order":213,"key":300},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":302,"title":303,"description":304,"order":213,"key":305},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":307,"title":308,"description":309,"order":213,"key":310},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":312,"title":313,"description":314,"order":213,"key":315},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":317,"title":318,"description":319,"order":213,"key":320},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":322,"title":323,"description":324,"order":213,"key":325},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":327,"title":328,"description":329,"order":213,"key":330},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":332,"title":333,"description":334,"order":213,"key":335},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":337,"title":338,"description":339,"order":213,"key":340},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":61,"title":62,"description":342,"order":213,"key":343},"What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":345,"title":346,"description":347,"order":213,"key":348},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":350,"title":351,"description":352,"order":353,"key":354},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":356,"title":357,"description":358,"order":353,"key":359},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":361,"title":362,"description":363,"order":353,"key":364},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":366,"title":367,"description":368,"order":353,"key":369},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":371,"title":372,"description":373,"order":353,"key":374},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":376,"title":377,"description":378,"order":353,"key":379},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":381,"title":382,"description":383,"order":353,"key":384},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":386,"title":387,"description":388,"order":353,"key":389},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":391,"title":392,"description":393,"order":394,"key":395},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":397,"title":398,"description":399,"order":394,"key":400},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":402,"title":403,"description":404,"order":394,"key":405},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":407,"title":408,"description":409,"order":394,"key":410},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":412,"title":413,"description":414,"order":394,"key":415},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":417,"title":418,"description":419,"order":394,"key":420},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":422,"title":423,"description":424,"order":394,"key":425},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":427,"title":428,"description":429,"order":394,"key":430},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":432,"title":433,"description":434,"order":435,"key":436},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":438,"title":439,"description":440,"order":435,"key":441},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":443,"title":444,"description":445,"order":435,"key":446},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":448,"title":449,"description":450,"order":435,"key":451},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":453,"title":454,"description":455,"order":456,"key":457},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":459,"title":460,"description":461,"order":456,"key":462},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":464,"title":465,"description":466,"order":456,"key":467},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":469,"title":470,"description":471,"order":456,"key":472},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":474,"title":475,"description":476,"order":477,"key":478},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":480,"title":481,"description":482,"order":477,"key":483},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":485,"title":486,"description":487,"order":488,"key":489},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":491,"title":492,"description":493,"order":494,"key":495},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":497,"title":498,"description":499,"order":500,"key":501},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":503,"title":504,"description":505,"order":506,"key":507},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":509,"title":510,"description":511,"order":512,"key":513},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":515,"title":516,"description":517,"order":518,"key":519},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":521,"title":522,"description":523,"order":524,"key":525},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":527,"title":528,"description":529,"order":530,"key":531},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":533,"title":534,"description":535,"order":536,"key":537},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":539,"title":540,"description":541,"order":542,"key":543},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":545,"title":546,"description":547,"order":548,"key":549},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":551,"title":552,"description":553,"order":554,"key":555},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442454]