[{"data":1,"prerenderedAt":453},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fteam-and-account\u002Fuser-profile":3,"pomoc-pages:help_en":132},{"id":4,"title":5,"alt":6,"body":7,"description":122,"extension":123,"key":124,"meta":125,"navigation":126,"order":127,"path":128,"seo":129,"stem":130,"__hash__":131},"help_en\u002Fhelp\u002Fteam-and-account\u002Fuser-profile.md","User profile","\u002Fpomoc\u002Fzespol-i-konto\u002Fprofil-uzytkownika",{"type":8,"value":9,"toc":114},"minimark",[10,25,30,51,58,62,72,80,84,87,102,106],[11,12,13,14,18,19,24],"p",{},"You edit your own personal details under ",[15,16,17],"strong",{},"Settings, Profile",". This is\nseparate from ",[20,21,23],"a",{"href":22},"\u002Fhelp\u002Fcustomers","customer profiles"," (the people\ncontacting the bot on your website).",[26,27,29],"h2",{"id":28},"editable-fields","Editable fields",[31,32,33,45],"ul",{},[34,35,36,39,40,44],"li",{},[15,37,38],{},"First name",": how your colleagues see you in the team member list\nand in system messages within conversations (e.g. ",[41,42,43],"em",{},"\"{First name}\njoined the conversation\"",").",[34,46,47,50],{},[15,48,49],{},"Last name",": appears next to your first name in the conversation\nview and team tables.",[11,52,53,54,57],{},"After making changes, click ",[15,55,56],{},"Save",".",[26,59,61],{"id":60},"email-address","Email address",[11,63,64,65,67,68,71],{},"The ",[15,66,61],{}," field is ",[15,69,70],{},"not editable in the dashboard",". Your\nemail identifies your account when you sign in, so changing it requires\nadditional verification.",[11,73,74,75,79],{},"If you need to change your email (e.g. you've changed companies or have\na new work address), write to us at\n",[20,76,78],{"href":77},"mailto:kontakt@fibly.pl","kontakt@fibly.pl"," from your current address.\nWe'll swap the address without losing your permissions, history, or\nsettings.",[26,81,83],{"id":82},"other-account-sections","Other account sections",[11,85,86],{},"In the same settings, in separate tabs, you'll find:",[31,88,89,96],{},[34,90,91,95],{},[20,92,94],{"href":93},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password",",",[34,97,98,57],{},[20,99,101],{"href":100},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",[26,103,105],{"id":104},"whats-next","What's next",[11,107,108,109,113],{},"If you manage an entire team, check\n",[20,110,112],{"href":111},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members"," and make sure the\nroles are set appropriately.",{"title":115,"searchDepth":116,"depth":116,"links":117},"",2,[118,119,120,121],{"id":28,"depth":116,"text":29},{"id":60,"depth":116,"text":61},{"id":82,"depth":116,"text":83},{"id":104,"depth":116,"text":105},"How to change your first name, last name, and review your account details in the Fibly dashboard.","md","team-and-account\u002Fuser-profile",{},true,3,"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile",{"title":5,"description":122},"help\u002Fteam-and-account\u002Fuser-profile","Y0cWXv93xMss1HG4NnDY1_SPXtUzRaJQWyrmvz8ft3o",[133,138,139,145,151,156,161,166,171,176,181,186,189,194,199,204,209,214,219,224,229,234,239,244,249,254,259,264,269,274,279,284,285,290,296,299,304,309,314,319,324,329,335,340,345,350,356,361,366,371,377,382,388,394,400,406,412,418,424,430,435,441,447],{"path":134,"title":135,"description":136,"order":137,"key":137},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":100,"title":101,"description":136,"order":137,"key":137},{"path":140,"title":141,"description":142,"order":143,"key":144},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":146,"title":147,"description":148,"order":149,"key":150},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":152,"title":153,"description":154,"order":149,"key":155},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":157,"title":158,"description":159,"order":149,"key":160},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":162,"title":163,"description":164,"order":149,"key":165},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":167,"title":168,"description":169,"order":149,"key":170},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":172,"title":173,"description":174,"order":149,"key":175},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":177,"title":178,"description":179,"order":149,"key":180},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":182,"title":183,"description":184,"order":149,"key":185},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":111,"title":112,"description":187,"order":149,"key":188},"How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":190,"title":191,"description":192,"order":149,"key":193},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":195,"title":196,"description":197,"order":149,"key":198},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":200,"title":201,"description":202,"order":116,"key":203},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":205,"title":206,"description":207,"order":116,"key":208},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":210,"title":211,"description":212,"order":116,"key":213},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":215,"title":216,"description":217,"order":116,"key":218},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":220,"title":221,"description":222,"order":116,"key":223},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":225,"title":226,"description":227,"order":116,"key":228},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":230,"title":231,"description":232,"order":116,"key":233},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":235,"title":236,"description":237,"order":116,"key":238},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":240,"title":241,"description":242,"order":116,"key":243},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":245,"title":246,"description":247,"order":116,"key":248},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":250,"title":251,"description":252,"order":116,"key":253},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":255,"title":256,"description":257,"order":127,"key":258},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":260,"title":261,"description":262,"order":127,"key":263},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":265,"title":266,"description":267,"order":127,"key":268},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":270,"title":271,"description":272,"order":127,"key":273},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":275,"title":276,"description":277,"order":127,"key":278},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":280,"title":281,"description":282,"order":127,"key":283},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":128,"title":5,"description":122,"order":127,"key":124},{"path":286,"title":287,"description":288,"order":127,"key":289},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":291,"title":292,"description":293,"order":294,"key":295},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":93,"title":94,"description":297,"order":294,"key":298},"How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":300,"title":301,"description":302,"order":294,"key":303},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":305,"title":306,"description":307,"order":294,"key":308},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":310,"title":311,"description":312,"order":294,"key":313},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":315,"title":316,"description":317,"order":294,"key":318},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":320,"title":321,"description":322,"order":294,"key":323},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":325,"title":326,"description":327,"order":294,"key":328},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":330,"title":331,"description":332,"order":333,"key":334},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":336,"title":337,"description":338,"order":333,"key":339},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":341,"title":342,"description":343,"order":333,"key":344},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":346,"title":347,"description":348,"order":333,"key":349},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":351,"title":352,"description":353,"order":354,"key":355},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":357,"title":358,"description":359,"order":354,"key":360},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":362,"title":363,"description":364,"order":354,"key":365},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":367,"title":368,"description":369,"order":354,"key":370},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":372,"title":373,"description":374,"order":375,"key":376},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":378,"title":379,"description":380,"order":375,"key":381},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":383,"title":384,"description":385,"order":386,"key":387},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":389,"title":390,"description":391,"order":392,"key":393},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":395,"title":396,"description":397,"order":398,"key":399},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":401,"title":402,"description":403,"order":404,"key":405},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":407,"title":408,"description":409,"order":410,"key":411},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":413,"title":414,"description":415,"order":416,"key":417},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":419,"title":420,"description":421,"order":422,"key":423},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":425,"title":426,"description":427,"order":428,"key":429},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":22,"title":431,"description":432,"order":433,"key":434},"Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":436,"title":437,"description":438,"order":439,"key":440},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":442,"title":443,"description":444,"order":445,"key":446},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":448,"title":449,"description":450,"order":451,"key":452},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442520]