[{"data":1,"prerenderedAt":508},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary":3,"pomoc-pages:help_en":187},{"id":4,"title":5,"alt":6,"body":7,"description":177,"extension":178,"key":179,"meta":180,"navigation":181,"order":182,"path":183,"seo":184,"stem":185,"__hash__":186},"help_en\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary.md","Weekly summary","\u002Fpomoc\u002Fzespol-i-konto\u002Ftygodniowe-podsumowanie",{"type":8,"value":9,"toc":168},"minimark",[10,19,24,64,68,71,75,85,94,98,121,124,128,131],[11,12,13,14,18],"p",{},"The weekly summary is an email sent ",[15,16,17],"strong",{},"every Monday morning"," containing\nan overview of the last 7 days of your bot's work. It helps you stay on\ntop of support quality without having to log in to the dashboard every\nday.",[20,21,23],"h2",{"id":22},"what-youll-find-in-the-email","What you'll find in the email",[25,26,27,34,40,52,58],"ul",{},[28,29,30,33],"li",{},[15,31,32],{},"Conversation overview",": the total number of conversations, unique\ncustomers, and messages exchanged, compared to the previous week\n(trend).",[28,35,36,39],{},[15,37,38],{},"Key statistics",": the AI resolution rate, the number of escalations\nto your team, and the bot's average confidence.",[28,41,42,45,46,51],{},[15,43,44],{},"Top reasons for escalation",": a list of the five topics for which\nconversations were most often handed off to your team. A good\nstarting point for filling out your ",[47,48,50],"a",{"href":49},"\u002Fhelp\u002Fknowledge-base","knowledge base",".",[28,53,54,57],{},[15,55,56],{},"Improvement suggestions",": short AI-generated takeaways, e.g.\n\"consider adding an article about X\" or \"article Y needs an update\".",[28,59,60,63],{},[15,61,62],{},"Additional statistics",": the busiest day of the week, the ratio of\nnew to returning customers, open conversations, and the top topic\ncategories.",[20,65,67],{"id":66},"who-receives-the-email","Who receives the email",[11,69,70],{},"Every active team member (Admin, Manager, Agent) is subscribed to the\nweekly summary by default. Each person can opt out on their own,\nindependently of the others.",[20,72,74],{"id":73},"turning-it-on-and-off","Turning it on and off",[11,76,77,78,81,82,84],{},"In the dashboard, open ",[15,79,80],{},"Settings, Notifications"," and toggle the\n",[15,83,5],{}," option. The change takes effect from the next cycle,\ni.e. from Monday.",[86,87,88],"blockquote",{},[11,89,90,93],{},[15,91,92],{},"Tip:"," if you manage a large team, we recommend leaving the summary\nenabled for everyone. A short weekly email lands in your inbox at a\npredictable time, so there's no need to remember to check the\ndashboard.",[20,95,97],{"id":96},"frequency-and-schedule","Frequency and schedule",[25,99,100,106,115],{},[28,101,102,105],{},[15,103,104],{},"Day",": Monday.",[28,107,108,111,112,51],{},[15,109,110],{},"Time",": morning, usually around ",[15,113,114],{},"8:00 Central European Time\n(CET)",[28,116,117,120],{},[15,118,119],{},"Analysis period",": the last 7 days compared to the 7 days before\nthat.",[11,122,123],{},"If there were no conversations in a given week, the summary is still\nsent (you'll notice this from the low metric values and trends showing\nno change).",[20,125,127],{"id":126},"whats-next","What's next",[11,129,130],{},"The weekly summary highlights signals to act on, but you take specific\nactions elsewhere in the dashboard:",[25,132,133,143,153],{},[28,134,135,138,139,51],{},[15,136,137],{},"Escalation reasons",": you'll find these in full in the\n",[47,140,142],{"href":141},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center",[28,144,145,148,149,51],{},[15,146,147],{},"Filling knowledge base gaps",": see\n",[47,150,152],{"href":151},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices",[28,154,155,158,159,163,164,167],{},[15,156,157],{},"Specific unhandled conversations",": in the\n",[47,160,162],{"href":161},"\u002Fhelp\u002Fconversations","Conversations"," tab with the ",[15,165,166],{},"Needs support","\nfilter.",{"title":169,"searchDepth":170,"depth":170,"links":171},"",2,[172,173,174,175,176],{"id":22,"depth":170,"text":23},{"id":66,"depth":170,"text":67},{"id":73,"depth":170,"text":74},{"id":96,"depth":170,"text":97},{"id":126,"depth":170,"text":127},"A weekly email with metrics on your bot's performance and improvement suggestions.","md","team-and-account\u002Fweekly-summary",{},true,6,"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary",{"title":5,"description":177},"help\u002Fteam-and-account\u002Fweekly-summary","Rh2ZN9Z2yE_bIoQPU9YgPEoD_GV4ghcQhXRrqVaYfKw",[188,193,196,202,208,213,218,223,228,233,238,243,248,253,258,263,266,271,276,281,286,291,296,301,306,311,317,322,327,332,337,342,347,352,358,363,368,373,378,383,388,393,399,404,409,414,419,424,429,430,434,439,445,451,457,462,466,472,478,484,490,496,502],{"path":189,"title":190,"description":191,"order":192,"key":192},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":194,"title":195,"description":191,"order":192,"key":192},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":197,"title":198,"description":199,"order":200,"key":201},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":203,"title":204,"description":205,"order":206,"key":207},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":209,"title":210,"description":211,"order":206,"key":212},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":214,"title":215,"description":216,"order":206,"key":217},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":219,"title":220,"description":221,"order":206,"key":222},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":224,"title":225,"description":226,"order":206,"key":227},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":229,"title":230,"description":231,"order":206,"key":232},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":234,"title":235,"description":236,"order":206,"key":237},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":239,"title":240,"description":241,"order":206,"key":242},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":244,"title":245,"description":246,"order":206,"key":247},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":249,"title":250,"description":251,"order":206,"key":252},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":254,"title":255,"description":256,"order":206,"key":257},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":259,"title":260,"description":261,"order":170,"key":262},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":141,"title":142,"description":264,"order":170,"key":265},"Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":267,"title":268,"description":269,"order":170,"key":270},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":272,"title":273,"description":274,"order":170,"key":275},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":277,"title":278,"description":279,"order":170,"key":280},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":282,"title":283,"description":284,"order":170,"key":285},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":287,"title":288,"description":289,"order":170,"key":290},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":292,"title":293,"description":294,"order":170,"key":295},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":297,"title":298,"description":299,"order":170,"key":300},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":302,"title":303,"description":304,"order":170,"key":305},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":307,"title":308,"description":309,"order":170,"key":310},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":312,"title":313,"description":314,"order":315,"key":316},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":318,"title":319,"description":320,"order":315,"key":321},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":323,"title":324,"description":325,"order":315,"key":326},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":328,"title":329,"description":330,"order":315,"key":331},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":333,"title":334,"description":335,"order":315,"key":336},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":338,"title":339,"description":340,"order":315,"key":341},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":343,"title":344,"description":345,"order":315,"key":346},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":348,"title":349,"description":350,"order":315,"key":351},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":353,"title":354,"description":355,"order":356,"key":357},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":359,"title":360,"description":361,"order":356,"key":362},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":364,"title":365,"description":366,"order":356,"key":367},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":369,"title":370,"description":371,"order":356,"key":372},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":374,"title":375,"description":376,"order":356,"key":377},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":379,"title":380,"description":381,"order":356,"key":382},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":384,"title":385,"description":386,"order":356,"key":387},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":389,"title":390,"description":391,"order":356,"key":392},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":394,"title":395,"description":396,"order":397,"key":398},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":400,"title":401,"description":402,"order":397,"key":403},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":405,"title":406,"description":407,"order":397,"key":408},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":410,"title":411,"description":412,"order":397,"key":413},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":415,"title":416,"description":417,"order":182,"key":418},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.","knowledge-base\u002Fcontent-quality",{"path":420,"title":421,"description":422,"order":182,"key":423},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":425,"title":426,"description":427,"order":182,"key":428},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":183,"title":5,"description":177,"order":182,"key":179},{"path":151,"title":152,"description":431,"order":432,"key":433},"Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":435,"title":436,"description":437,"order":432,"key":438},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":440,"title":441,"description":442,"order":443,"key":444},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":446,"title":447,"description":448,"order":449,"key":450},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":452,"title":453,"description":454,"order":455,"key":456},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":49,"title":458,"description":459,"order":460,"key":461},"Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":161,"title":162,"description":463,"order":464,"key":465},"How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":467,"title":468,"description":469,"order":470,"key":471},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":473,"title":474,"description":475,"order":476,"key":477},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":479,"title":480,"description":481,"order":482,"key":483},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":485,"title":486,"description":487,"order":488,"key":489},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":491,"title":492,"description":493,"order":494,"key":495},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":497,"title":498,"description":499,"order":500,"key":501},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":503,"title":504,"description":505,"order":506,"key":507},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442554]