[{"data":1,"prerenderedAt":480},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Ftools":3,"pomoc-pages:help_en":115},{"id":4,"title":5,"alt":6,"body":7,"description":105,"extension":106,"key":107,"meta":108,"navigation":109,"order":110,"path":111,"seo":112,"stem":113,"__hash__":114},"help_en\u002Fhelp\u002Ftools\u002Findex.md","Tools","\u002Fpomoc\u002Fnarzedzia",{"type":8,"value":9,"toc":98},"minimark",[10,19,24,50,53,57,72,78,82],[11,12,13,14,18],"p",{},"A ",[15,16,17],"strong",{},"tool"," lets the bot do more than answer questions — it can take an action\nduring a conversation, such as checking your calendar and booking a meeting.\nYou connect a tool once, and the bot can then use it automatically.",[20,21,23],"h2",{"id":22},"available-tools","Available tools",[25,26,27,36,43],"ul",{},[28,29,30,35],"li",{},[31,32,34],"a",{"href":33},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly",": let the assistant check your availability,\nshare booking links, and book meetings from your Calendly.",[28,37,38,42],{},[31,39,41],{"href":40},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop",": let the bot look up order status, product\ndetails, and stock levels from your PrestaShop store.",[28,44,45,49],{},[31,46,48],{"href":47},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools",": turn your own HTTP\nAPI into tools the bot can call, with a signed request your server can verify.",[11,51,52],{},"More tools are on the way.",[20,54,56],{"id":55},"where-to-manage-tools","Where to manage tools",[11,58,59,60,63,64,67,68,71],{},"Open ",[15,61,62],{},"Settings → Integrations",". Connected tools appear under the\n",[15,65,66],{},"Additional"," section, each with its status and settings. To add one, click\n",[15,69,70],{},"Add integration"," and pick a service from the list.",[73,74,75],"blockquote",{},[11,76,77],{},"Only administrators and managers can add or remove integrations.",[20,79,81],{"id":80},"related-sections","Related sections",[25,83,84,91],{},[28,85,86,90],{},[31,87,89],{"href":88},"\u002Fhelp\u002Fchannels","Channels",": the surfaces where conversations start.",[28,92,93,97],{},[31,94,96],{"href":95},"\u002Fhelp\u002Fconversations","Conversations",": where you can see the actions the bot\ntook, including tool calls.",{"title":99,"searchDepth":100,"depth":100,"links":101},"",2,[102,103,104],{"id":22,"depth":100,"text":23},{"id":55,"depth":100,"text":56},{"id":80,"depth":100,"text":81},"Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with 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day.",0,"index",{"path":131,"title":132,"description":133,"order":134,"key":135},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":33,"title":34,"description":137,"order":134,"key":138},"Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":140,"title":141,"description":142,"order":134,"key":143},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":145,"title":146,"description":147,"order":134,"key":148},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":150,"title":151,"description":152,"order":134,"key":153},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":155,"title":156,"description":157,"order":134,"key":158},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":160,"title":161,"description":162,"order":134,"key":163},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":165,"title":166,"description":167,"order":134,"key":168},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":170,"title":171,"description":172,"order":134,"key":173},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":175,"title":176,"description":177,"order":134,"key":178},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":180,"title":181,"description":182,"order":134,"key":183},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":185,"title":186,"description":187,"order":134,"key":188},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":190,"title":191,"description":192,"order":134,"key":193},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":195,"title":196,"description":197,"order":100,"key":198},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":200,"title":201,"description":202,"order":100,"key":203},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":205,"title":206,"description":207,"order":100,"key":208},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":210,"title":211,"description":212,"order":100,"key":213},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":215,"title":216,"description":217,"order":100,"key":218},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":220,"title":221,"description":222,"order":100,"key":223},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":225,"title":226,"description":227,"order":100,"key":228},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":230,"title":231,"description":232,"order":100,"key":233},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":235,"title":236,"description":237,"order":100,"key":238},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":40,"title":41,"description":240,"order":100,"key":241},"Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":243,"title":244,"description":245,"order":100,"key":246},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":248,"title":249,"description":250,"order":100,"key":251},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":253,"title":254,"description":255,"order":100,"key":256},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":258,"title":259,"description":260,"order":261,"key":262},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":47,"title":48,"description":264,"order":261,"key":265},"Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":267,"title":268,"description":269,"order":261,"key":270},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":272,"title":273,"description":274,"order":261,"key":275},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":277,"title":278,"description":279,"order":261,"key":280},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":282,"title":283,"description":284,"order":261,"key":285},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":287,"title":288,"description":289,"order":261,"key":290},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":292,"title":293,"description":294,"order":261,"key":295},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":297,"title":298,"description":299,"order":261,"key":300},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":302,"title":303,"description":304,"order":261,"key":305},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":307,"title":308,"description":309,"order":310,"key":311},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":313,"title":314,"description":315,"order":310,"key":316},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":318,"title":319,"description":320,"order":310,"key":321},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":323,"title":324,"description":325,"order":310,"key":326},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":328,"title":329,"description":330,"order":310,"key":331},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":333,"title":334,"description":335,"order":310,"key":336},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":338,"title":339,"description":340,"order":310,"key":341},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":343,"title":344,"description":345,"order":310,"key":346},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":348,"title":349,"description":350,"order":310,"key":351},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":353,"title":354,"description":355,"order":356,"key":357},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":359,"title":360,"description":361,"order":356,"key":362},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":364,"title":365,"description":366,"order":356,"key":367},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":369,"title":370,"description":371,"order":356,"key":372},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":374,"title":375,"description":376,"order":377,"key":378},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":380,"title":381,"description":382,"order":377,"key":383},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":385,"title":386,"description":387,"order":377,"key":388},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":390,"title":391,"description":392,"order":377,"key":393},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":395,"title":396,"description":397,"order":398,"key":399},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":401,"title":402,"description":403,"order":398,"key":404},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":406,"title":407,"description":408,"order":409,"key":410},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":412,"title":413,"description":414,"order":415,"key":416},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":418,"title":419,"description":420,"order":421,"key":422},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":88,"title":89,"description":424,"order":425,"key":426},"Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":428,"title":429,"description":430,"order":431,"key":432},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":111,"title":5,"description":105,"order":110,"key":107},{"path":95,"title":96,"description":435,"order":436,"key":437},"How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":439,"title":440,"description":441,"order":442,"key":443},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":445,"title":446,"description":447,"order":448,"key":449},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":451,"title":452,"description":453,"order":454,"key":455},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":457,"title":458,"description":459,"order":460,"key":461},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":463,"title":464,"description":465,"order":466,"key":467},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":469,"title":470,"description":471,"order":472,"key":473},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":475,"title":476,"description":477,"order":478,"key":479},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1787310385772]