[{"data":1,"prerenderedAt":574},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Ftools\u002Fcalendly":3,"pomoc-pages:help_en":202},{"id":4,"title":5,"alt":6,"body":7,"description":192,"extension":193,"key":194,"meta":195,"navigation":196,"order":197,"path":198,"seo":199,"stem":200,"__hash__":201},"help_en\u002Fhelp\u002Ftools\u002Fcalendly.md","Calendly","\u002Fpomoc\u002Fnarzedzia\u002Fcalendly",{"type":8,"value":9,"toc":182},"minimark",[10,18,23,34,38,79,82,86,101,105,108,129,138,142,164,168],[11,12,13,14,17],"p",{},"Connect ",[15,16,5],"strong",{}," and the bot can help customers schedule a meeting without\nleaving the chat — it checks your availability, suggests open times, and books\nthe meeting (or shares a booking link).",[19,20,22],"h2",{"id":21},"before-you-start","Before you start",[11,24,25,26,29,30,33],{},"You need a ",[15,27,28],{},"Calendly account",". Booking a meeting directly requires a ",[15,31,32],{},"paid\nCalendly plan","; on the free plan the bot shares a one-time booking link\ninstead, so scheduling still works. Only administrators or managers can connect\nintegrations.",[19,35,37],{"id":36},"connect-calendly","Connect Calendly",[39,40,41,49,59,68],"ol",{},[42,43,44,45,48],"li",{},"Open ",[15,46,47],{},"Settings → Integrations",".",[42,50,51,52,55,56,48],{},"In the ",[15,53,54],{},"Additional"," section, click ",[15,57,58],{},"Add integration",[42,60,51,61,64,65,67],{},[15,62,63],{},"Connect an integration"," dialog, choose the ",[15,66,5],{}," card.",[42,69,70,71,74,75,78],{},"You're taken to Calendly to sign in and authorize access. After you confirm,\nyou're returned to Fibly — you'll briefly see a ",[15,72,73],{},"Setting up Calendly","\nscreen, then a ",[15,76,77],{},"Calendly connected"," confirmation.",[11,80,81],{},"There are no API keys or scheduling links to copy — it's a one-click sign-in\nwith Calendly.",[19,83,85],{"id":84},"choose-where-its-available","Choose where it's available",[11,87,88,89,92,93,96,97,100],{},"Each connected tool has an ",[15,90,91],{},"Available in"," setting with two options —\n",[15,94,95],{},"Support"," and ",[15,98,99],{},"Sales"," — that control which bot modes can use it. Both are on\nby default; turn one off if you only want the bot to offer scheduling in one\nmode. Changes save immediately.",[19,102,104],{"id":103},"what-the-bot-can-do","What the bot can do",[11,106,107],{},"Once connected, during a conversation the bot can:",[109,110,111,117,123],"ul",{},[42,112,113,116],{},[15,114,115],{},"List your meeting types"," — the kinds of meetings you offer on Calendly.",[42,118,119,122],{},[15,120,121],{},"Find open times"," — look up available slots, shown to the customer in their\nown timezone.",[42,124,125,128],{},[15,126,127],{},"Book the meeting"," — confirm a slot and book it, using the customer's name\nand email from the conversation. If it can't book directly (for example on a\nfree plan), it shares a single-use booking link instead.",[11,130,131,132,137],{},"Every booking is confirmed with the customer first, and the action is recorded\nin the ",[133,134,136],"a",{"href":135},"\u002Fhelp\u002Fconversations","Conversations"," view.",[19,139,141],{"id":140},"manage-or-disconnect","Manage or disconnect",[11,143,144,145,147,148,151,152,155,156,159,160,163],{},"On ",[15,146,47],{},", the Calendly row shows its status —\n",[15,149,150],{},"Connected",", ",[15,153,154],{},"Needs auth",", or ",[15,157,158],{},"Error",". To remove it, click ",[15,161,162],{},"Disconnect","\nand confirm; the bot will no longer be able to use Calendly.",[19,165,167],{"id":166},"related-articles","Related articles",[109,169,170,177],{},[42,171,172,176],{},[133,173,175],{"href":174},"\u002Fhelp\u002Ftools","Tools overview",": all the tools your bot can use.",[42,178,179,181],{},[133,180,136],{"href":135},": see the actions the bot took, including\nbookings.",{"title":183,"searchDepth":184,"depth":184,"links":185},"",2,[186,187,188,189,190,191],{"id":21,"depth":184,"text":22},{"id":36,"depth":184,"text":37},{"id":84,"depth":184,"text":85},{"id":103,"depth":184,"text":104},{"id":140,"depth":184,"text":141},{"id":166,"depth":184,"text":167},"Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","md","tools\u002Fcalendly",{},true,1,"\u002Fhelp\u002Ftools\u002Fcalendly",{"title":5,"description":192},"help\u002Ftools\u002Fcalendly","Qy8Y0qtrjo7n7J2eFWD_BcynjQCiX3AIOESDhh6s4LQ",[203,208,211,217,222,223,228,233,238,243,248,253,258,263,268,273,278,283,288,293,298,303,308,313,318,323,328,333,338,343,349,354,359,364,369,374,379,384,389,394,400,405,410,415,420,425,430,435,440,446,451,456,461,467,472,477,482,488,493,499,505,511,517,523,528,532,538,544,550,556,562,568],{"path":204,"title":205,"description":206,"order":207,"key":207},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":209,"title":210,"description":206,"order":207,"key":207},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":212,"title":213,"description":214,"order":215,"key":216},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":218,"title":219,"description":220,"order":197,"key":221},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":198,"title":5,"description":192,"order":197,"key":194},{"path":224,"title":225,"description":226,"order":197,"key":227},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":229,"title":230,"description":231,"order":197,"key":232},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":234,"title":235,"description":236,"order":197,"key":237},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":239,"title":240,"description":241,"order":197,"key":242},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":244,"title":245,"description":246,"order":197,"key":247},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":249,"title":250,"description":251,"order":197,"key":252},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":254,"title":255,"description":256,"order":197,"key":257},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":259,"title":260,"description":261,"order":197,"key":262},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":264,"title":265,"description":266,"order":197,"key":267},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":269,"title":270,"description":271,"order":197,"key":272},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":274,"title":275,"description":276,"order":197,"key":277},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":279,"title":280,"description":281,"order":184,"key":282},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":284,"title":285,"description":286,"order":184,"key":287},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":289,"title":290,"description":291,"order":184,"key":292},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":294,"title":295,"description":296,"order":184,"key":297},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":299,"title":300,"description":301,"order":184,"key":302},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":304,"title":305,"description":306,"order":184,"key":307},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":309,"title":310,"description":311,"order":184,"key":312},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":314,"title":315,"description":316,"order":184,"key":317},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":319,"title":320,"description":321,"order":184,"key":322},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":324,"title":325,"description":326,"order":184,"key":327},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":329,"title":330,"description":331,"order":184,"key":332},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":334,"title":335,"description":336,"order":184,"key":337},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":339,"title":340,"description":341,"order":184,"key":342},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":344,"title":345,"description":346,"order":347,"key":348},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":350,"title":351,"description":352,"order":347,"key":353},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":355,"title":356,"description":357,"order":347,"key":358},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":360,"title":361,"description":362,"order":347,"key":363},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":365,"title":366,"description":367,"order":347,"key":368},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":370,"title":371,"description":372,"order":347,"key":373},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":375,"title":376,"description":377,"order":347,"key":378},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":380,"title":381,"description":382,"order":347,"key":383},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":385,"title":386,"description":387,"order":347,"key":388},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":390,"title":391,"description":392,"order":347,"key":393},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":395,"title":396,"description":397,"order":398,"key":399},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":401,"title":402,"description":403,"order":398,"key":404},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":406,"title":407,"description":408,"order":398,"key":409},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":411,"title":412,"description":413,"order":398,"key":414},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":416,"title":417,"description":418,"order":398,"key":419},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":421,"title":422,"description":423,"order":398,"key":424},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":426,"title":427,"description":428,"order":398,"key":429},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":431,"title":432,"description":433,"order":398,"key":434},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":436,"title":437,"description":438,"order":398,"key":439},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":441,"title":442,"description":443,"order":444,"key":445},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":447,"title":448,"description":449,"order":444,"key":450},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":452,"title":453,"description":454,"order":444,"key":455},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":457,"title":458,"description":459,"order":444,"key":460},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":462,"title":463,"description":464,"order":465,"key":466},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":468,"title":469,"description":470,"order":465,"key":471},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":473,"title":474,"description":475,"order":465,"key":476},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":478,"title":479,"description":480,"order":465,"key":481},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":483,"title":484,"description":485,"order":486,"key":487},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":489,"title":490,"description":491,"order":486,"key":492},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":494,"title":495,"description":496,"order":497,"key":498},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":500,"title":501,"description":502,"order":503,"key":504},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":506,"title":507,"description":508,"order":509,"key":510},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":512,"title":513,"description":514,"order":515,"key":516},"\u002Fhelp\u002Fchannels","Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":518,"title":519,"description":520,"order":521,"key":522},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":174,"title":524,"description":525,"order":526,"key":527},"Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":135,"title":136,"description":529,"order":530,"key":531},"How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":533,"title":534,"description":535,"order":536,"key":537},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":539,"title":540,"description":541,"order":542,"key":543},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":545,"title":546,"description":547,"order":548,"key":549},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":551,"title":552,"description":553,"order":554,"key":555},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":557,"title":558,"description":559,"order":560,"key":561},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":563,"title":564,"description":565,"order":566,"key":567},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":569,"title":570,"description":571,"order":572,"key":573},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1787310387345]