[{"data":1,"prerenderedAt":742},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Ftools\u002Fprestashop":3,"pomoc-pages:help_en":370},{"id":4,"title":5,"alt":6,"body":7,"description":361,"extension":362,"key":363,"meta":364,"navigation":365,"order":349,"path":366,"seo":367,"stem":368,"__hash__":369},"help_en\u002Fhelp\u002Ftools\u002Fprestashop.md","PrestaShop","\u002Fpomoc\u002Fnarzedzia\u002Fprestashop",{"type":8,"value":9,"toc":347},"minimark",[10,18,23,38,42,189,196,200,240,244,259,263,266,293,298,301,305,326,330],[11,12,13,14,17],"p",{},"Connect ",[15,16,5],"strong",{}," and the bot can answer \"where's my order?\" and \"is this in\nstock?\" without leaving the chat — it looks up order status, product details, and\nstock levels straight from your store.",[19,20,22],"h2",{"id":21},"before-you-start","Before you start",[11,24,25,26,29,30,33,34,37],{},"You need a ",[15,27,28],{},"PrestaShop store"," you administer. Fibly connects through the\nPrestaShop ",[15,31,32],{},"Webservice API",", which works the same way on every version —\nPrestaShop 1.6, 1.7, 8, and 9 — so there's just one way to set it up. All access\nis ",[15,35,36],{},"read-only"," — the bot never changes orders, products, or customer data.\nOnly administrators or managers can connect integrations.",[19,39,41],{"id":40},"step-1-create-your-api-key-in-prestashop","Step 1 — create your API key in PrestaShop",[43,44,45,57,68,75,81,88,174],"ol",{},[46,47,48,49,52,53,56],"li",{},"In your PrestaShop admin, open ",[15,50,51],{},"Configure → Advanced → API"," (called\n",[15,54,55],{},"Webservice"," in some versions).",[46,58,59,60,63,64,67],{},"Some PrestaShop versions have a store-wide switch on this page. If you see\n",[15,61,62],{},"Enable PrestaShop's webservice",", set it to ",[15,65,66],{},"Yes"," — until it's on, the API\nstays disabled for the whole store. (Versions without this switch need no\naction here.)",[46,69,70,71,74],{},"Click ",[15,72,73],{},"Add new API key"," at the top.",[46,76,70,77,80],{},[15,78,79],{},"Generate",", then copy the key — you'll paste it into Fibly in step 2.",[46,82,83,84,87],{},"Make sure ",[15,85,86],{},"Enable API key"," is turned on.",[46,89,90,91,94,95,98,99],{},"Under ",[15,92,93],{},"Permissions",", tick ",[15,96,97],{},"View (GET)"," for the resources listed below —\nand nothing else. Leave every other resource unticked, and leave the other\ncolumns (Modify, Add, Patch, Delete…) unticked too. The bot only ever reads.",[100,101,102,115],"table",{},[103,104,105],"thead",{},[106,107,108,112],"tr",{},[109,110,111],"th",{},"Resource",[109,113,114],{},"Permission to enable",[116,117,118,129,138,147,156,165],"tbody",{},[106,119,120,127],{},[121,122,123],"td",{},[124,125,126],"code",{},"customers",[121,128,97],{},[106,130,131,136],{},[121,132,133],{},[124,134,135],{},"orders",[121,137,97],{},[106,139,140,145],{},[121,141,142],{},[124,143,144],{},"order_states",[121,146,97],{},[106,148,149,154],{},[121,150,151],{},[124,152,153],{},"products",[121,155,97],{},[106,157,158,163],{},[121,159,160],{},[124,161,162],{},"combinations",[121,164,97],{},[106,166,167,172],{},[121,168,169],{},[124,170,171],{},"stock_availables",[121,173,97],{},[46,175,176,177,180,181,184,185,188],{},"Save. You'll need your ",[15,178,179],{},"store address"," (for example\n",[124,182,183],{},"https:\u002F\u002Fshop.example.com",") and this ",[15,186,187],{},"key"," in the next step.",[11,190,191],{},[192,193],"img",{"alt":194,"src":195},"Creating a Webservice API key in the PrestaShop admin","\u002Fscreenshots\u002Fpomoc\u002Fnarzedzia_prestashop_webservice.png",[19,197,199],{"id":198},"step-2-add-prestashop-in-fibly","Step 2 — add PrestaShop in Fibly",[43,201,202,209,219,228],{},[46,203,204,205,208],{},"Open ",[15,206,207],{},"Settings → Integrations",".",[46,210,211,212,215,216,208],{},"In the ",[15,213,214],{},"Additional"," section, click ",[15,217,218],{},"Add integration",[46,220,211,221,224,225,227],{},[15,222,223],{},"Connect an integration"," dialog, choose the ",[15,226,5],{}," card.",[46,229,230,231,233,234,236,237,208],{},"Enter your ",[15,232,179],{}," and the ",[15,235,187],{}," from step 1, then save. Once the\nconnection is verified the integration shows as ",[15,238,239],{},"Connected",[19,241,243],{"id":242},"choose-where-its-available","Choose where it's available",[11,245,246,247,250,251,254,255,258],{},"Each connected tool has an ",[15,248,249],{},"Available in"," setting with two options —\n",[15,252,253],{},"Support"," and ",[15,256,257],{},"Sales"," — that control which bot modes can use it. Both are on\nby default; turn one off if you only want the bot to use PrestaShop in one mode.\nChanges save immediately.",[19,260,262],{"id":261},"what-the-bot-can-do","What the bot can do",[11,264,265],{},"Once connected, during a conversation the bot can:",[267,268,269,275,281,287],"ul",{},[46,270,271,274],{},[15,272,273],{},"Check an order's status"," — look up an order by its reference and report its\ncurrent status.",[46,276,277,280],{},[15,278,279],{},"List a customer's recent orders"," — help a customer who doesn't have their\nreference to hand find the right order.",[46,282,283,286],{},[15,284,285],{},"Look up a product"," — find a product and share its details.",[46,288,289,292],{},[15,290,291],{},"Check stock"," — tell a customer whether an item is available.",[294,295,297],"h3",{"id":296},"protecting-private-order-data","Protecting private order data",[11,299,300],{},"Order details are personal, so before the bot shares them it confirms the\ncustomer owns the order. On chat and other channels it asks the customer to\nverify their email with a one-time link; on a connected email channel the sender\nis already verified. Public product and stock questions need no verification.",[19,302,304],{"id":303},"manage-or-disconnect","Manage or disconnect",[11,306,307,308,310,311,313,314,317,318,321,322,325],{},"On ",[15,309,207],{},", the PrestaShop row shows its status —\n",[15,312,239],{},", ",[15,315,316],{},"Needs auth",", or ",[15,319,320],{},"Error",". To remove it, click ",[15,323,324],{},"Disconnect","\nand confirm; the bot will no longer be able to use PrestaShop.",[19,327,329],{"id":328},"related-articles","Related articles",[267,331,332,340],{},[46,333,334,339],{},[335,336,338],"a",{"href":337},"\u002Fhelp\u002Ftools","Tools overview",": all the tools your bot can use.",[46,341,342,346],{},[335,343,345],{"href":344},"\u002Fhelp\u002Fconversations","Conversations",": see the actions the bot took, including\norder and product lookups.",{"title":348,"searchDepth":349,"depth":349,"links":350},"",2,[351,352,353,354,355,359,360],{"id":21,"depth":349,"text":22},{"id":40,"depth":349,"text":41},{"id":198,"depth":349,"text":199},{"id":242,"depth":349,"text":243},{"id":261,"depth":349,"text":262,"children":356},[357],{"id":296,"depth":358,"text":297},3,{"id":303,"depth":349,"text":304},{"id":328,"depth":349,"text":329},"Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","md","tools\u002Fprestashop",{},true,"\u002Fhelp\u002Ftools\u002Fprestashop",{"title":5,"description":361},"help\u002Ftools\u002Fprestashop","18kZN10tU7vRD0DhCXi-jZ7oynEK7kwY6RANPhWsz2c",[371,376,379,385,391,396,401,406,411,416,421,426,431,436,441,446,451,456,461,466,471,476,481,486,491,496,497,502,507,512,517,522,527,532,537,542,547,552,557,562,568,573,578,583,588,593,598,603,608,614,619,624,629,635,640,645,650,656,661,667,673,679,685,691,696,700,706,712,718,724,730,736],{"path":372,"title":373,"description":374,"order":375,"key":375},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":377,"title":378,"description":374,"order":375,"key":375},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":380,"title":381,"description":382,"order":383,"key":384},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":386,"title":387,"description":388,"order":389,"key":390},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":392,"title":393,"description":394,"order":389,"key":395},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":397,"title":398,"description":399,"order":389,"key":400},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":402,"title":403,"description":404,"order":389,"key":405},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":407,"title":408,"description":409,"order":389,"key":410},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":412,"title":413,"description":414,"order":389,"key":415},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":417,"title":418,"description":419,"order":389,"key":420},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":422,"title":423,"description":424,"order":389,"key":425},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":427,"title":428,"description":429,"order":389,"key":430},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":432,"title":433,"description":434,"order":389,"key":435},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":437,"title":438,"description":439,"order":389,"key":440},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":442,"title":443,"description":444,"order":389,"key":445},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":447,"title":448,"description":449,"order":389,"key":450},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":452,"title":453,"description":454,"order":349,"key":455},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":457,"title":458,"description":459,"order":349,"key":460},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":462,"title":463,"description":464,"order":349,"key":465},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":467,"title":468,"description":469,"order":349,"key":470},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":472,"title":473,"description":474,"order":349,"key":475},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":477,"title":478,"description":479,"order":349,"key":480},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":482,"title":483,"description":484,"order":349,"key":485},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":487,"title":488,"description":489,"order":349,"key":490},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":492,"title":493,"description":494,"order":349,"key":495},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":366,"title":5,"description":361,"order":349,"key":363},{"path":498,"title":499,"description":500,"order":349,"key":501},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":503,"title":504,"description":505,"order":349,"key":506},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":508,"title":509,"description":510,"order":349,"key":511},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":513,"title":514,"description":515,"order":358,"key":516},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":518,"title":519,"description":520,"order":358,"key":521},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":523,"title":524,"description":525,"order":358,"key":526},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":528,"title":529,"description":530,"order":358,"key":531},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":533,"title":534,"description":535,"order":358,"key":536},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":538,"title":539,"description":540,"order":358,"key":541},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":543,"title":544,"description":545,"order":358,"key":546},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":548,"title":549,"description":550,"order":358,"key":551},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":553,"title":554,"description":555,"order":358,"key":556},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":558,"title":559,"description":560,"order":358,"key":561},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":563,"title":564,"description":565,"order":566,"key":567},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":569,"title":570,"description":571,"order":566,"key":572},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":574,"title":575,"description":576,"order":566,"key":577},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":579,"title":580,"description":581,"order":566,"key":582},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":584,"title":585,"description":586,"order":566,"key":587},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":589,"title":590,"description":591,"order":566,"key":592},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":594,"title":595,"description":596,"order":566,"key":597},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":599,"title":600,"description":601,"order":566,"key":602},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":604,"title":605,"description":606,"order":566,"key":607},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":609,"title":610,"description":611,"order":612,"key":613},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":615,"title":616,"description":617,"order":612,"key":618},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":620,"title":621,"description":622,"order":612,"key":623},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":625,"title":626,"description":627,"order":612,"key":628},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":630,"title":631,"description":632,"order":633,"key":634},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":636,"title":637,"description":638,"order":633,"key":639},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":641,"title":642,"description":643,"order":633,"key":644},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":646,"title":647,"description":648,"order":633,"key":649},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":651,"title":652,"description":653,"order":654,"key":655},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":657,"title":658,"description":659,"order":654,"key":660},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":662,"title":663,"description":664,"order":665,"key":666},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":668,"title":669,"description":670,"order":671,"key":672},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":674,"title":675,"description":676,"order":677,"key":678},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":680,"title":681,"description":682,"order":683,"key":684},"\u002Fhelp\u002Fchannels","Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":686,"title":687,"description":688,"order":689,"key":690},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":337,"title":692,"description":693,"order":694,"key":695},"Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":344,"title":345,"description":697,"order":698,"key":699},"How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":701,"title":702,"description":703,"order":704,"key":705},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":707,"title":708,"description":709,"order":710,"key":711},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":713,"title":714,"description":715,"order":716,"key":717},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":719,"title":720,"description":721,"order":722,"key":723},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":725,"title":726,"description":727,"order":728,"key":729},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":731,"title":732,"description":733,"order":734,"key":735},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":737,"title":738,"description":739,"order":740,"key":741},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1787310387434]