[{"data":1,"prerenderedAt":392},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Ftroubleshooting":3,"pomoc-pages:help_en":72},{"id":4,"title":5,"alt":6,"body":7,"description":62,"extension":63,"key":64,"meta":65,"navigation":66,"order":67,"path":68,"seo":69,"stem":70,"__hash__":71},"help_en\u002Fhelp\u002Ftroubleshooting\u002Findex.md","Troubleshooting","\u002Fpomoc\u002Frozwiazywanie-problemow",{"type":8,"value":9,"toc":57},"minimark",[10,20,25],[11,12,13,14,19],"p",{},"Here we collect detailed diagnostic guides for the most common issues.\nIf you can't find an answer in any of the articles, write to us at\n",[15,16,18],"a",{"href":17},"mailto:kontakt@fibly.pl","kontakt@fibly.pl",".",[21,22,24],"h2",{"id":23},"articles","Articles",[26,27,28,36,43,50],"ul",{},[29,30,31,35],"li",{},[15,32,34],{"href":33},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing",":\ndiagnosing the browser console, loading errors, and CSP policy.",[29,37,38,42],{},[15,39,41],{"href":40},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers",":\nhow to diagnose the source of inaccurate answers and improve your\nknowledge base.",[29,44,45,49],{},[15,46,48],{"href":47},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications",":\nwhat to check when you're not receiving escalation emails or the\nweekly summary.",[29,51,52,56],{},[15,53,55],{"href":54},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support",":\ndiagnosing escalations that didn't reach the agent queue.",{"title":58,"searchDepth":59,"depth":59,"links":60},"",2,[61],{"id":23,"depth":59,"text":24},"Diagnosing the most common issues with the widget and the Fibly dashboard.","md","troubleshooting\u002Findex",{},true,999,"\u002Fhelp\u002Ftroubleshooting",{"title":5,"description":62},"help\u002Ftroubleshooting\u002Findex","h_56BNtkLjidpM8DGq-DnYxZ5wPXOMUK8cREEZx2pLE",[73,78,81,87,93,98,103,108,113,118,123,128,133,138,141,144,149,154,159,164,169,174,179,184,189,194,200,205,210,215,220,225,230,235,241,246,251,256,261,266,269,274,280,283,288,293,299,304,309,314,320,325,331,337,343,349,355,361,367,373,379,385,391],{"path":74,"title":75,"description":76,"order":77,"key":77},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":79,"title":80,"description":76,"order":77,"key":77},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":82,"title":83,"description":84,"order":85,"key":86},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":88,"title":89,"description":90,"order":91,"key":92},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":94,"title":95,"description":96,"order":91,"key":97},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":99,"title":100,"description":101,"order":91,"key":102},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":104,"title":105,"description":106,"order":91,"key":107},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":109,"title":110,"description":111,"order":91,"key":112},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":114,"title":115,"description":116,"order":91,"key":117},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":119,"title":120,"description":121,"order":91,"key":122},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":124,"title":125,"description":126,"order":91,"key":127},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":129,"title":130,"description":131,"order":91,"key":132},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":134,"title":135,"description":136,"order":91,"key":137},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":33,"title":34,"description":139,"order":91,"key":140},"What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":40,"title":41,"description":142,"order":59,"key":143},"What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":145,"title":146,"description":147,"order":59,"key":148},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":150,"title":151,"description":152,"order":59,"key":153},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":155,"title":156,"description":157,"order":59,"key":158},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":160,"title":161,"description":162,"order":59,"key":163},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":165,"title":166,"description":167,"order":59,"key":168},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":170,"title":171,"description":172,"order":59,"key":173},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":175,"title":176,"description":177,"order":59,"key":178},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":180,"title":181,"description":182,"order":59,"key":183},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":185,"title":186,"description":187,"order":59,"key":188},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":190,"title":191,"description":192,"order":59,"key":193},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":195,"title":196,"description":197,"order":198,"key":199},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.",3,"conversations\u002Fclosing-a-conversation",{"path":201,"title":202,"description":203,"order":198,"key":204},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":206,"title":207,"description":208,"order":198,"key":209},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":211,"title":212,"description":213,"order":198,"key":214},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":216,"title":217,"description":218,"order":198,"key":219},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":221,"title":222,"description":223,"order":198,"key":224},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":226,"title":227,"description":228,"order":198,"key":229},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":231,"title":232,"description":233,"order":198,"key":234},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":236,"title":237,"description":238,"order":239,"key":240},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":242,"title":243,"description":244,"order":239,"key":245},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":247,"title":248,"description":249,"order":239,"key":250},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":252,"title":253,"description":254,"order":239,"key":255},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":257,"title":258,"description":259,"order":239,"key":260},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":262,"title":263,"description":264,"order":239,"key":265},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":47,"title":48,"description":267,"order":239,"key":268},"What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":270,"title":271,"description":272,"order":239,"key":273},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":275,"title":276,"description":277,"order":278,"key":279},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":54,"title":55,"description":281,"order":278,"key":282},"Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":284,"title":285,"description":286,"order":278,"key":287},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":289,"title":290,"description":291,"order":278,"key":292},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":294,"title":295,"description":296,"order":297,"key":298},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":300,"title":301,"description":302,"order":297,"key":303},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":305,"title":306,"description":307,"order":297,"key":308},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":310,"title":311,"description":312,"order":297,"key":313},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":315,"title":316,"description":317,"order":318,"key":319},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":321,"title":322,"description":323,"order":318,"key":324},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":326,"title":327,"description":328,"order":329,"key":330},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":332,"title":333,"description":334,"order":335,"key":336},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":338,"title":339,"description":340,"order":341,"key":342},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":344,"title":345,"description":346,"order":347,"key":348},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":350,"title":351,"description":352,"order":353,"key":354},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":356,"title":357,"description":358,"order":359,"key":360},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":362,"title":363,"description":364,"order":365,"key":366},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":368,"title":369,"description":370,"order":371,"key":372},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":374,"title":375,"description":376,"order":377,"key":378},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":380,"title":381,"description":382,"order":383,"key":384},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":386,"title":387,"description":388,"order":389,"key":390},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":68,"title":5,"description":62,"order":67,"key":64},1782382440664]