[{"data":1,"prerenderedAt":619},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing":3,"pomoc-pages:help_en":293},{"id":4,"title":5,"alt":6,"body":7,"description":283,"extension":284,"key":285,"meta":286,"navigation":287,"order":288,"path":289,"seo":290,"stem":291,"__hash__":292},"help_en\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing.md","Widget not appearing","\u002Fpomoc\u002Frozwiazywanie-problemow\u002Fwidget-sie-nie-pojawia",{"type":8,"value":9,"toc":264},"minimark",[10,14,19,42,45,49,61,70,85,91,104,110,116,120,139,150,154,170,177,200,204,213,217,232,236,244,261],[11,12,13],"p",{},"If you don't see the chat button after pasting the script and\nrefreshing the page, the culprit is usually one of the things below.\nWork through the list one item at a time.",[15,16,18],"h2",{"id":17},"_1-check-the-cache","1. Check the cache",[11,20,21,22,26,27,26,30,33,34,26,37,26,39,41],{},"In your browser, press ",[23,24,25],"kbd",{},"Ctrl"," + ",[23,28,29],{},"Shift",[23,31,32],{},"R","\n(Windows \u002F Linux) or ",[23,35,36],{},"Cmd",[23,38,29],{},[23,40,32],{},"\n(macOS) to force the page to reload without the cache.",[11,43,44],{},"If you use a CMS with its own cache (e.g. WordPress with a cache\nplugin), clear it in the admin panel.",[15,46,48],{"id":47},"_2-open-the-browser-console","2. Open the browser console",[11,50,51,52,55,56,60],{},"Press ",[23,53,54],{},"F12"," to open the developer tools and go to the\n",[57,58,59],"strong",{},"Console"," tab.",[62,63,65,66],"h3",{"id":64},"message-refused-to-load-script-csp","Message: ",[67,68,69],"code",{},"Refused to load script ... CSP",[11,71,72,73,76,77,80,81,84],{},"Your Content Security Policy is blocking the script. Add\n",[67,74,75],{},"https:\u002F\u002Fcdn.fibly.io"," to the allowed ",[67,78,79],{},"script-src"," and ",[67,82,83],{},"connect-src","\nsources in your server's HTTP headers or in your security plugin's\nconfiguration (e.g. Wordfence, iThemes Security).",[62,86,65,88],{"id":87},"message-404-fibly-widgetjs",[67,89,90],{},"404 fibly-widget.js",[11,92,93,94,26,96,99,100,103],{},"The script wasn't inserted or the address contains a typo. Open the page\nsource (",[23,95,25],{},[23,97,98],{},"U",") and check that the snippet looks\nexactly as it does in the Fibly dashboard under ",[57,101,102],{},"Widget settings",".",[62,105,65,107],{"id":106},"message-mixed-content",[67,108,109],{},"Mixed Content",[11,111,112,113,103],{},"Your page loads over HTTPS, but the script was entered as HTTP. Change\nthe address to ",[67,114,115],{},"https:\u002F\u002Fcdn.fibly.io\u002Fwidget\u002Ffibly-widget.js",[15,117,119],{"id":118},"_3-check-the-network-tab","3. Check the Network tab",[11,121,122,123,126,127,130,131,134,135,138],{},"In the developer tools, open the ",[57,124,125],{},"Network"," tab and refresh the page.\nFilter the list by the name ",[67,128,129],{},"fibly",". A request to ",[67,132,133],{},"cdn.fibly.io"," with\nstatus ",[57,136,137],{},"200"," should appear.",[11,140,141,142,145,146,149],{},"If you see status ",[57,143,144],{},"403"," or ",[57,147,148],{},"0",", the problem lies with a firewall, a\nplugin blocking scripts, or an incorrectly verified domain (see\npoint 4).",[15,151,153],{"id":152},"_4-check-domain-verification","4. Check domain verification",[11,155,156,157,162,163,145,166,169],{},"The script loads only on domains that have been\n",[158,159,161],"a",{"href":160},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","verified in the dashboard",". If\nthe domain has the status ",[57,164,165],{},"Pending",[57,167,168],{},"Verification error",", the\nwidget won't appear on the page.",[11,171,172,173,176],{},"In the dashboard, under ",[57,174,175],{},"Settings, Domains",", check that:",[178,179,180,184,194],"ul",{},[181,182,183],"li",{},"your site's domain is added,",[181,185,186,187,190,191,193],{},"the address exactly matches the one where you embed the widget\n(including the subdomain, e.g. ",[67,188,189],{},"www."," vs. no ",[67,192,189],{},"),",[181,195,196,197,103],{},"the status is ",[57,198,199],{},"Verified",[15,201,203],{"id":202},"_5-check-the-widget-settings","5. Check the widget settings",[11,205,172,206,208,209,212],{},[57,207,102],{},", make sure the ",[57,210,211],{},"Enable\nwidget"," toggle is on. Turning it off immediately hides the widget on\nall pages.",[15,214,216],{"id":215},"_6-blocking-plugins","6. Blocking plugins",[11,218,219,220,223,224,227,228,231],{},"If you use ",[57,221,222],{},"uBlock Origin",", ",[57,225,226],{},"AdBlock Plus",", or another script-\nblocking extension, they may be blocking the widget. Check by opening\nthe page in incognito mode ",[57,229,230],{},"with extensions disabled"," or in a\nseparate browser profile.",[15,233,235],{"id":234},"still-not-working","Still not working",[11,237,238,239,243],{},"Write to us at ",[158,240,242],{"href":241},"mailto:kontakt@fibly.pl","kontakt@fibly.pl"," and include:",[178,245,246,249,255],{},[181,247,248],{},"the address of the page where you're trying to embed the widget,",[181,250,251,252,254],{},"a screenshot of the ",[57,253,59],{}," tab from the developer tools,",[181,256,257,258,260],{},"whether the domain has the status ",[57,259,199],{}," in the dashboard.",[11,262,263],{},"We usually reply within a few hours on business days.",{"title":265,"searchDepth":266,"depth":266,"links":267},"",2,[268,269,278,279,280,281,282],{"id":17,"depth":266,"text":18},{"id":47,"depth":266,"text":48,"children":270},[271,274,276],{"id":64,"depth":272,"text":273},3,"Message: Refused to load script ... CSP",{"id":87,"depth":272,"text":275},"Message: 404 fibly-widget.js",{"id":106,"depth":272,"text":277},"Message: Mixed Content",{"id":118,"depth":266,"text":119},{"id":152,"depth":266,"text":153},{"id":202,"depth":266,"text":203},{"id":215,"depth":266,"text":216},{"id":234,"depth":266,"text":235},"What to check when the chat button doesn't show up after embedding the script on your site.","md","troubleshooting\u002Fwidget-not-appearing",{},true,1,"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing",{"title":5,"description":283},"help\u002Ftroubleshooting\u002Fwidget-not-appearing","TV6quEYq0HoDBBXjEQWMUIRxGfEf_yRGohTusaKOLYc",[294,299,302,308,313,318,323,328,333,338,343,348,353,358,359,364,369,374,379,384,389,394,399,404,409,414,419,424,429,434,439,444,449,454,460,465,470,475,480,485,490,495,501,506,511,516,522,526,531,536,542,547,553,559,565,571,577,583,589,595,601,607,613],{"path":295,"title":296,"description":297,"order":298,"key":298},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":300,"title":301,"description":297,"order":298,"key":298},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":303,"title":304,"description":305,"order":306,"key":307},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":309,"title":310,"description":311,"order":288,"key":312},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.","bot-configuration\u002Fbrand",{"path":314,"title":315,"description":316,"order":288,"key":317},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":319,"title":320,"description":321,"order":288,"key":322},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":324,"title":325,"description":326,"order":288,"key":327},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":329,"title":330,"description":331,"order":288,"key":332},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":334,"title":335,"description":336,"order":288,"key":337},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":339,"title":340,"description":341,"order":288,"key":342},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":344,"title":345,"description":346,"order":288,"key":347},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":349,"title":350,"description":351,"order":288,"key":352},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":354,"title":355,"description":356,"order":288,"key":357},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":289,"title":5,"description":283,"order":288,"key":285},{"path":360,"title":361,"description":362,"order":266,"key":363},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":365,"title":366,"description":367,"order":266,"key":368},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":370,"title":371,"description":372,"order":266,"key":373},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":375,"title":376,"description":377,"order":266,"key":378},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":380,"title":381,"description":382,"order":266,"key":383},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":385,"title":386,"description":387,"order":266,"key":388},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":390,"title":391,"description":392,"order":266,"key":393},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":395,"title":396,"description":397,"order":266,"key":398},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":400,"title":401,"description":402,"order":266,"key":403},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":405,"title":406,"description":407,"order":266,"key":408},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":410,"title":411,"description":412,"order":266,"key":413},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":415,"title":416,"description":417,"order":272,"key":418},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":420,"title":421,"description":422,"order":272,"key":423},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":425,"title":426,"description":427,"order":272,"key":428},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":430,"title":431,"description":432,"order":272,"key":433},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":435,"title":436,"description":437,"order":272,"key":438},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":440,"title":441,"description":442,"order":272,"key":443},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":445,"title":446,"description":447,"order":272,"key":448},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":450,"title":451,"description":452,"order":272,"key":453},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":455,"title":456,"description":457,"order":458,"key":459},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":461,"title":462,"description":463,"order":458,"key":464},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":466,"title":467,"description":468,"order":458,"key":469},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":471,"title":472,"description":473,"order":458,"key":474},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":476,"title":477,"description":478,"order":458,"key":479},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":481,"title":482,"description":483,"order":458,"key":484},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":486,"title":487,"description":488,"order":458,"key":489},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":491,"title":492,"description":493,"order":458,"key":494},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":496,"title":497,"description":498,"order":499,"key":500},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":502,"title":503,"description":504,"order":499,"key":505},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":507,"title":508,"description":509,"order":499,"key":510},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":512,"title":513,"description":514,"order":499,"key":515},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":517,"title":518,"description":519,"order":520,"key":521},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":160,"title":523,"description":524,"order":520,"key":525},"Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":527,"title":528,"description":529,"order":520,"key":530},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":532,"title":533,"description":534,"order":520,"key":535},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":537,"title":538,"description":539,"order":540,"key":541},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":543,"title":544,"description":545,"order":540,"key":546},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":548,"title":549,"description":550,"order":551,"key":552},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":554,"title":555,"description":556,"order":557,"key":558},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":560,"title":561,"description":562,"order":563,"key":564},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":566,"title":567,"description":568,"order":569,"key":570},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":572,"title":573,"description":574,"order":575,"key":576},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":578,"title":579,"description":580,"order":581,"key":582},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":584,"title":585,"description":586,"order":587,"key":588},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":590,"title":591,"description":592,"order":593,"key":594},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":596,"title":597,"description":598,"order":599,"key":600},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":602,"title":603,"description":604,"order":605,"key":606},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":608,"title":609,"description":610,"order":611,"key":612},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":614,"title":615,"description":616,"order":617,"key":618},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382442660]