[{"data":1,"prerenderedAt":834},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fwidget\u002Fcustomization":3,"pomoc-pages:help_en":414},{"id":4,"title":5,"alt":6,"body":7,"description":404,"extension":405,"key":406,"meta":407,"navigation":408,"order":409,"path":410,"seo":411,"stem":412,"__hash__":413},"help_en\u002Fhelp\u002Fwidget\u002Fcustomization.md","Widget personalization","\u002Fpomoc\u002Fwidget\u002Fpersonalizacja",{"type":8,"value":9,"toc":391},"minimark",[10,27,36,41,180,183,210,213,217,220,264,268,277,280,295,307,311,321,325,334,341,345,353,360,364,367,371,374,381,385],[11,12,13,14,18,19,22,23,26],"p",{},"The ",[15,16,17],"strong",{},"Appearance"," and ",[15,20,21],{},"Advanced"," sections of the ",[15,24,25],{},"Widget"," screen\ncontrol how the chat widget looks on your site: its theme, font, the\n\"Powered by Fibly AI\" footer, the colors of individual elements and, on\nthe highest level, your own CSS. How much of it you can change depends on\nthe personalization level included in your plan.",[11,28,29,30,35],{},"The basics described in ",[31,32,34],"a",{"href":33},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance"," work on\nevery plan: the primary color, the text color on primary, the button and\nwindow texts, the launcher icon or image, and the button placement.",[37,38,40],"h2",{"id":39},"personalization-levels","Personalization levels",[42,43,44,62],"table",{},[45,46,47],"thead",{},[48,49,50,54,57,60],"tr",{},[51,52,53],"th",{},"What you can set",[51,55,56],{},"Free",[51,58,59],{},"Basic",[51,61,21],{},[63,64,65,78,89,100,111,122,133,144,155,166],"tbody",{},[48,66,67,71,74,76],{},[68,69,70],"td",{},"Primary color, texts, launcher icon or image, placement",[68,72,73],{},"✓",[68,75,73],{},[68,77,73],{},[48,79,80,83,85,87],{},[68,81,82],{},"Font: one of five curated fonts",[68,84,73],{},[68,86,73],{},[68,88,73],{},[48,90,91,94,96,98],{},[68,92,93],{},"Font: any Google Fonts family",[68,95],{},[68,97],{},[68,99,73],{},[48,101,102,105,107,109],{},[68,103,104],{},"Theme: Default",[68,106,73],{},[68,108,73],{},[68,110,73],{},[48,112,113,116,118,120],{},[68,114,115],{},"Themes: Flat, Brutalist",[68,117],{},[68,119,73],{},[68,121,73],{},[48,123,124,127,129,131],{},[68,125,126],{},"Themes: Soft, Minimal, Glass, Playful",[68,128],{},[68,130],{},[68,132,73],{},[48,134,135,138,140,142],{},[68,136,137],{},"Hiding the \"Powered by Fibly AI\" footer",[68,139],{},[68,141,73],{},[68,143,73],{},[48,145,146,149,151,153],{},[68,147,148],{},"Advanced colors (10 individual elements)",[68,150],{},[68,152],{},[68,154,73],{},[48,156,157,160,162,164],{},[68,158,159],{},"Corner rounding (4 elements)",[68,161],{},[68,163],{},[68,165,73],{},[48,167,168,174,176,178],{},[68,169,170],{},[31,171,173],{"href":172},"\u002Fhelp\u002Fwidget\u002Fcustom-css","Custom CSS",[68,175],{},[68,177],{},[68,179,73],{},[11,181,182],{},"Each plan comes with one level:",[184,185,186,192,198,204],"ul",{},[187,188,189,191],"li",{},[15,190,56],{}," plan: the Free level.",[187,193,194,197],{},[15,195,196],{},"Starter"," plan: the Basic level, listed on the pricing page as basic\npersonalization.",[187,199,200,203],{},[15,201,202],{},"Professional"," plan: the Advanced level, listed on the pricing page as\nfull personalization.",[187,205,206,209],{},[15,207,208],{},"Enterprise"," plan: the level is set in your contract. It is normally\nAdvanced.",[11,211,212],{},"In the dashboard, options that your plan doesn't include are locked and\nmarked with the level that unlocks them, for example \"Available on plans\nwith Advanced personalisation\".",[37,214,216],{"id":215},"themes","Themes",[11,218,219],{},"A theme changes the character of the whole widget: corner rounding,\nshadows, borders and backgrounds. It works together with your primary\ncolor, so the widget stays in your brand colors whichever theme you pick.",[184,221,222,228,234,240,246,252,258],{},[187,223,224,227],{},[15,225,226],{},"Default",": the widget's standard look, with slightly rounded corners and\nsoft shadows.",[187,229,230,233],{},[15,231,232],{},"Flat",": no shadows, small corner rounding, thin borders around the bot's\nmessages and a white chat background.",[187,235,236,239],{},[15,237,238],{},"Brutalist",": thick black borders, square corners, hard black shadows\noffset to the side and a bold, uppercase header.",[187,241,242,245],{},[15,243,244],{},"Soft",": large rounded corners, diffuse shadows tinted with your primary\ncolor and a chat background with a light tint of the same color.",[187,247,248,251],{},[15,249,250],{},"Minimal",": no shadows, a white header with dark text separated by a thin\nline, and bot replies shown as plain text without a bubble.",[187,253,254,257],{},[15,255,256],{},"Glass",": a semi-transparent chat window that blurs the page behind it,\nwith rounded corners and subtle borders.",[187,259,260,263],{},[15,261,262],{},"Playful",": very rounded corners, pill-shaped input and buttons, bot\nbubbles tinted with your primary color, and a chat button that tilts\nslightly when the cursor is over it.",[37,265,267],{"id":266},"font","Font",[11,269,13,270,272,273,276],{},[15,271,267],{}," field sets the typeface used for all text in the widget. On\nevery plan you can choose one of five fonts: Inter, Roboto, Lato, Open Sans\nand Montserrat. ",[15,274,275],{},"System default"," uses the font of the visitor's operating\nsystem and is the setting the widget starts with.",[11,278,279],{},"On the Advanced level you can also search the full Google Fonts catalog.\nThe list only includes families that support Polish and German characters,\nso text such as \"ą\", \"ł\" or \"ß\" never falls back to a different font.",[281,282,285],"callout",{"title":283,"type":284},"Fonts and your visitors' privacy","info",[11,286,287,288,290,291,294],{},"Every font other than ",[15,289,275],{}," is loaded from Google Fonts by\neach visitor's browser. This request sends the visitor's IP address to\nGoogle. If your privacy policy or legal advice rules that out, keep ",[15,292,293],{},"System\ndefault",": the widget then makes no request to Google at all.",[11,296,297,298,302,303,306],{},"If your site uses a strict Content Security Policy, allow\n",[299,300,301],"code",{},"fonts.googleapis.com"," for styles and ",[299,304,305],{},"fonts.gstatic.com"," for fonts.\nOtherwise the browser blocks the font and the widget uses the system font\ninstead.",[37,308,310],{"id":309},"powered-by-fibly-ai-footer","\"Powered by Fibly AI\" footer",[11,312,313,314,317,318,320],{},"Below the message field the widget shows a short \"Powered by Fibly AI\" line\nin the visitor's language. On the Basic and Advanced levels you can hide it\nby unticking ",[15,315,316],{},"Show 'Powered by Fibly AI'"," in the ",[15,319,17],{}," section.",[37,322,324],{"id":323},"advanced-colors","Advanced colors",[11,326,327,328,317,331,333],{},"On the Advanced level, under ",[15,329,330],{},"Element colours",[15,332,21],{},"\nsection, you can set the color of ten individual elements:\nthe header background and text, the chat background, the background and\ntext of bot messages, the background and text of visitor messages, the\nbackground and text of the input field, and links.",[11,335,336,337,340],{},"Leave a field empty to keep the color from the theme. ",[15,338,339],{},"Reset to theme","\nclears your value. Colors set here take priority over both the theme and\nthe primary color.",[37,342,344],{"id":343},"corner-rounding","Corner rounding",[11,346,327,347,317,350,352],{},[15,348,349],{},"Corner radius",[15,351,21],{},"\nsection, you can also set how rounded the corners of four elements are,\nin pixels from 0 to 40: the chat window, the message\nbubbles, the message field with the send button, and the chat button.\n0 gives square corners.",[11,354,355,356,359],{},"Each theme has its own rounding, and an empty field keeps it. ",[15,357,358],{},"Reset to\ntheme"," clears your value. The chat button is slightly rounded when it\nshows text and round when it shows only an icon; a value you set applies\nto both.",[37,361,363],{"id":362},"live-preview","Live preview",[11,365,366],{},"The preview next to the settings shows the widget with a sample\nconversation and updates as you change the theme, font, colors, corner rounding or custom\nCSS. You can try any option there before you save.",[37,368,370],{"id":369},"changing-your-plan","Changing your plan",[11,372,373],{},"When you move to a plan with a lower level, Fibly keeps all your saved\nsettings but stops showing the ones your new plan doesn't include. On your\nsite, a locked theme is replaced by Default, a locked Google font by the\nsystem font, and advanced colors and corner rounding by the theme's own. A hidden footer\nappears again, and custom CSS is not applied. In the dashboard these\nsettings are marked \"Not shown on your current plan\".",[11,375,376,377,380],{},"When you upgrade again, the saved settings return to your site straight\naway, with nothing to set up a second time. Plan changes are described in\n",[31,378,370],{"href":379},"\u002Fhelp\u002Fbilling\u002Fchanging-plan",".",[37,382,384],{"id":383},"whats-next","What's next",[11,386,387,388,390],{},"On the Advanced level you can go further with your own styles. The\n",[31,389,173],{"href":172}," article lists the class names and\nvariables you can use, with examples.",{"title":392,"searchDepth":393,"depth":393,"links":394},"",2,[395,396,397,398,399,400,401,402,403],{"id":39,"depth":393,"text":40},{"id":215,"depth":393,"text":216},{"id":266,"depth":393,"text":267},{"id":309,"depth":393,"text":310},{"id":323,"depth":393,"text":324},{"id":343,"depth":393,"text":344},{"id":362,"depth":393,"text":363},{"id":369,"depth":393,"text":370},{"id":383,"depth":393,"text":384},"What each plan lets you change in the widget's style, including themes, fonts, the Fibly footer, per-element colors and corner rounding.","md","widget\u002Fcustomization",{},true,5,"\u002Fhelp\u002Fwidget\u002Fcustomization",{"title":5,"description":404},"help\u002Fwidget\u002Fcustomization","wLgtUvNk_HoVm5S58zXau8ulE7pa8JDcUXHqH43Tw_w",[415,420,423,429,435,440,445,450,455,460,465,470,475,480,485,488,493,498,503,508,513,518,523,528,533,538,543,548,553,558,564,567,572,577,582,587,592,597,602,607,612,618,623,628,633,638,643,648,653,658,663,668,673,678,683,688,689,695,698,703,708,713,718,724,729,734,740,745,751,757,763,768,774,780,786,792,798,804,810,816,822,828],{"path":416,"title":417,"description":418,"order":419,"key":419},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":421,"title":422,"description":418,"order":419,"key":419},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":430,"title":431,"description":432,"order":433,"key":434},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":436,"title":437,"description":438,"order":433,"key":439},"\u002Fhelp\u002Ftools\u002Fcalendly","Calendly","Connect Calendly so the bot can check your availability, share booking links, and book meetings during a conversation.","tools\u002Fcalendly",{"path":441,"title":442,"description":443,"order":433,"key":444},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":446,"title":447,"description":448,"order":433,"key":449},"\u002Fhelp\u002Fchannels\u002Femail","Email","Connect your support mailboxes to Fibly over IMAP and SMTP so incoming mail becomes tickets the bot and your team can answer.","channels\u002Femail",{"path":451,"title":452,"description":453,"order":433,"key":454},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":456,"title":457,"description":458,"order":433,"key":459},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":461,"title":462,"description":463,"order":433,"key":464},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":466,"title":467,"description":468,"order":433,"key":469},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":471,"title":472,"description":473,"order":433,"key":474},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Free, Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":476,"title":477,"description":478,"order":433,"key":479},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":481,"title":482,"description":483,"order":433,"key":484},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":33,"title":34,"description":486,"order":433,"key":487},"How to match the colors, chat button, texts and placement of the widget to your brand.","widget\u002Fappearance",{"path":489,"title":490,"description":491,"order":433,"key":492},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":494,"title":495,"description":496,"order":393,"key":497},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":499,"title":500,"description":501,"order":393,"key":502},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":504,"title":505,"description":506,"order":393,"key":507},"\u002Fhelp\u002Fgetting-started\u002Fsign-up","Creating an account","How to sign up for Fibly yourself and what the setup wizard does after you sign up.","getting-started\u002Fsign-up",{"path":509,"title":510,"description":511,"order":393,"key":512},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":514,"title":515,"description":516,"order":393,"key":517},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":519,"title":520,"description":521,"order":393,"key":522},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":524,"title":525,"description":526,"order":393,"key":527},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":529,"title":530,"description":531,"order":393,"key":532},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":534,"title":535,"description":536,"order":393,"key":537},"\u002Fhelp\u002Ftools\u002Fprestashop","PrestaShop","Connect PrestaShop so the bot can look up order status, product details, and stock levels for your customers during a conversation.","tools\u002Fprestashop",{"path":539,"title":540,"description":541,"order":393,"key":542},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":544,"title":545,"description":546,"order":393,"key":547},"\u002Fhelp\u002Fbilling\u002Fstarting-a-subscription","Starting a subscription","How to subscribe to a Fibly plan from the dashboard, what we need for the invoice, and when the first charge happens.","billing\u002Fstarting-a-subscription",{"path":549,"title":550,"description":551,"order":393,"key":552},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notice","How to set a short notice shown to the customer at the start of every conversation.","widget\u002Fwelcome-notification",{"path":554,"title":555,"description":556,"order":393,"key":557},"\u002Fhelp\u002Fchannels\u002Fwhatsapp","WhatsApp","Connect your WhatsApp Business number so Fibly answers your customers on WhatsApp, with every chat in the same inbox.","channels\u002Fwhatsapp",{"path":559,"title":560,"description":561,"order":562,"key":563},"\u002Fhelp\u002Fcustomers\u002Fbanning","Banning customers and IP addresses","How to stop an abusive customer or visitor from writing to you, and how to lift a ban.",3,"customers\u002Fbanning",{"path":379,"title":370,"description":565,"order":562,"key":566},"How to move to a higher or lower plan in Fibly, when the change takes effect, and how the difference is charged.","billing\u002Fchanging-plan",{"path":568,"title":569,"description":570,"order":562,"key":571},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":573,"title":574,"description":575,"order":562,"key":576},"\u002Fhelp\u002Ftools\u002Fcustom-webhook-tools","Custom webhook tools","Turn your own HTTP API into agent tools — build connections and tools in the dashboard, then verify the signed request on your server.","tools\u002Fcustom-webhook-tools",{"path":578,"title":579,"description":580,"order":562,"key":581},"\u002Fhelp\u002Fchannels\u002Fmessenger","Facebook Messenger","Connect your Facebook Pages so Fibly replies to Messenger messages, all in the same inbox as your other channels.","channels\u002Fmessenger",{"path":583,"title":584,"description":585,"order":562,"key":586},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":588,"title":589,"description":590,"order":562,"key":591},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":593,"title":594,"description":595,"order":562,"key":596},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":598,"title":599,"description":600,"order":562,"key":601},"\u002Fhelp\u002Fwidget\u002Fnotification-sound","Notification sound","How to choose the audio cue the widget plays for the customer when new messages arrive.","widget\u002Fnotification-sound",{"path":603,"title":604,"description":605,"order":562,"key":606},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":608,"title":609,"description":610,"order":562,"key":611},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":613,"title":614,"description":615,"order":616,"key":617},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":619,"title":620,"description":621,"order":616,"key":622},"\u002Fhelp\u002Fbilling\u002Fadd-ons","Add-ons","How to buy extra AI credits and extra team seats, and the difference between a recurring add-on and a one-off credit purchase.","billing\u002Fadd-ons",{"path":624,"title":625,"description":626,"order":616,"key":627},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":629,"title":630,"description":631,"order":616,"key":632},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget","How to temporarily hide the chat button on your site.","widget\u002Fenabling-and-disabling",{"path":634,"title":635,"description":636,"order":616,"key":637},"\u002Fhelp\u002Fchannels\u002Finstagram","Instagram","Connect your Instagram Professional account so Fibly replies to Instagram direct messages, all from one inbox.","channels\u002Finstagram",{"path":639,"title":640,"description":641,"order":616,"key":642},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":644,"title":645,"description":646,"order":616,"key":647},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":649,"title":650,"description":651,"order":616,"key":652},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":654,"title":655,"description":656,"order":616,"key":657},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":659,"title":660,"description":661,"order":616,"key":662},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":664,"title":665,"description":666,"order":409,"key":667},"\u002Fhelp\u002Fbilling\u002Fcancelling-and-resuming","Cancelling and resuming","How to cancel your Fibly subscription, what happens until the end of the paid period, and how to resume before it ends.","billing\u002Fcancelling-and-resuming",{"path":669,"title":670,"description":671,"order":409,"key":672},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":674,"title":675,"description":676,"order":409,"key":677},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":679,"title":680,"description":681,"order":409,"key":682},"\u002Fhelp\u002Fbot-configuration\u002Flanguages","Languages","Which languages Fibly supports (Polish, English, German) and how to set up a multilingual bot, widget, and knowledge base.","bot-configuration\u002Flanguages",{"path":684,"title":685,"description":686,"order":409,"key":687},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":410,"title":5,"description":404,"order":409,"key":406},{"path":690,"title":691,"description":692,"order":693,"key":694},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":172,"title":173,"description":696,"order":693,"key":697},"How to style the widget with your own CSS, with the full list of class names and variables you can rely on.","widget\u002Fcustom-css",{"path":699,"title":700,"description":701,"order":693,"key":702},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":704,"title":705,"description":706,"order":693,"key":707},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":709,"title":710,"description":711,"order":693,"key":712},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":714,"title":715,"description":716,"order":693,"key":717},"\u002Fhelp\u002Fbilling\u002Ffailed-payments","When a payment fails","What happens when a card charge is declined, how long we keep retrying, and what to do to restore the subscription.","billing\u002Ffailed-payments",{"path":719,"title":720,"description":721,"order":722,"key":723},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":725,"title":726,"description":727,"order":722,"key":728},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":730,"title":731,"description":732,"order":722,"key":733},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":735,"title":736,"description":737,"order":738,"key":739},"\u002Fhelp\u002Fknowledge-base\u002Fsync-from-url","Sync an article from a URL","How to keep a knowledge base article up to date automatically by fetching its content from a public URL.",8,"knowledge-base\u002Fsync-from-url",{"path":741,"title":742,"description":743,"order":738,"key":744},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":746,"title":747,"description":748,"order":749,"key":750},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices and payments","The difference between a payment record and a VAT invoice, when we issue the invoice, and how to download the PDF.",9,"billing\u002Finvoices",{"path":752,"title":753,"description":754,"order":755,"key":756},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":758,"title":759,"description":760,"order":761,"key":762},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":764,"title":25,"description":765,"order":766,"key":767},"\u002Fhelp\u002Fwidget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":769,"title":770,"description":771,"order":772,"key":773},"\u002Fhelp\u002Fchannels","Channels","Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.",28,"channels\u002Findex",{"path":775,"title":776,"description":777,"order":778,"key":779},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":781,"title":782,"description":783,"order":784,"key":785},"\u002Fhelp\u002Ftools","Tools","Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.",32,"tools\u002Findex",{"path":787,"title":788,"description":789,"order":790,"key":791},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":793,"title":794,"description":795,"order":796,"key":797},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":799,"title":800,"description":801,"order":802,"key":803},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":805,"title":806,"description":807,"order":808,"key":809},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":811,"title":812,"description":813,"order":814,"key":815},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":817,"title":818,"description":819,"order":820,"key":821},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":823,"title":824,"description":825,"order":826,"key":827},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":829,"title":830,"description":831,"order":832,"key":833},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1791970487639]