[{"data":1,"prerenderedAt":429},["ShallowReactive",2],{"pomoc:\u002Fhelp\u002Fwidget\u002Fnotification-sound":3,"pomoc-pages:help_en":103},{"id":4,"title":5,"alt":6,"body":7,"description":93,"extension":94,"key":95,"meta":96,"navigation":97,"order":98,"path":99,"seo":100,"stem":101,"__hash__":102},"help_en\u002Fhelp\u002Fwidget\u002Fnotification-sound.md","Notification sound","\u002Fpomoc\u002Fwidget\u002Fdzwiek-powiadomien",{"type":8,"value":9,"toc":85},"minimark",[10,14,19,26,54,58,61,65,72,76],[11,12,13],"p",{},"When the bot or an agent sends a message while the chat window is collapsed,\nthe widget can play a short sound to get the customer's attention.",[15,16,18],"h2",{"id":17},"available-presets","Available presets",[11,20,21,22,25],{},"In the ",[23,24,5],"strong",{}," field, choose one of four options:",[27,28,29,36,42,48],"ul",{},[30,31,32,35],"li",{},[23,33,34],{},"None",": no sound. Notifications are visual only (a red dot on the\ncollapsed button).",[30,37,38,41],{},[23,39,40],{},"Soft",": a short, subtle cue. The least intrusive option and a good\nstarting point.",[30,43,44,47],{},[23,45,46],{},"Piano",": a two-note piano chord. More noticeable, but still calm.",[30,49,50,53],{},[23,51,52],{},"Bell",": a classic \"ding\". The most attention-grabbing option, useful\nwhen you want the customer to come back quickly to a conversation\nthey've started.",[15,55,57],{"id":56},"sound-preview","Sound preview",[11,59,60],{},"Next to each option there is a button with a speaker icon that lets you\nlisten to the sound before saving your changes.",[15,62,64],{"id":63},"what-this-setting-covers","What this setting covers",[11,66,67,68,71],{},"This setting controls ",[23,69,70],{},"only the sound on the customer's side",", in their\nbrowser, when the widget is collapsed. It is separate from the sounds an\nagent hears in the Fibly dashboard while handling conversations.",[15,73,75],{"id":74},"whats-next","What's next",[11,77,78,79,84],{},"If you want to temporarily disable the whole widget (for example during\nmaintenance), see the article\n",[80,81,83],"a",{"href":82},"\u002Fhelp\u002Fwidget\u002Fenabling-and-disabling","Enabling and disabling the widget",".",{"title":86,"searchDepth":87,"depth":87,"links":88},"",2,[89,90,91,92],{"id":17,"depth":87,"text":18},{"id":56,"depth":87,"text":57},{"id":63,"depth":87,"text":64},{"id":74,"depth":87,"text":75},"How to choose the audio cue the widget plays for the customer when new messages arrive.","md","widget\u002Fnotification-sound",{},true,3,"\u002Fhelp\u002Fwidget\u002Fnotification-sound",{"title":5,"description":93},"help\u002Fwidget\u002Fnotification-sound","AqXUtVtjEdvGfLKnNGnYZ71EBBvkqWQEdfBa7WYho68",[104,109,112,118,124,129,134,139,144,149,154,159,164,169,174,179,184,189,194,199,204,209,214,219,224,229,234,239,244,245,250,255,260,265,271,276,279,284,289,294,299,304,310,315,320,325,331,336,341,346,352,357,363,369,375,381,387,393,399,405,411,417,423],{"path":105,"title":106,"description":107,"order":108,"key":108},"\u002Fhelp\u002Fconversations\u002Fconversation-details","Conversation details","[object Object]",null,{"path":110,"title":111,"description":107,"order":108,"key":108},"\u002Fhelp\u002Fteam-and-account\u002Ftwo-factor-authentication","Two-factor authentication",{"path":113,"title":114,"description":115,"order":116,"key":117},"\u002Fhelp","Fibly Help Center","Guides, instructions, and answers to questions about setting up and working with Fibly day to day.",0,"index",{"path":119,"title":120,"description":121,"order":122,"key":123},"\u002Fhelp\u002Fbot-configuration\u002Fbrand","Brand","How to set your website address and a short brand description, the two fields the Fibly bot uses as its basic context.",1,"bot-configuration\u002Fbrand",{"path":125,"title":126,"description":127,"order":122,"key":128},"\u002Fhelp\u002Fcustomers\u002Fcustomer-list","Customer list","How to view, filter, and search customers in the Fibly dashboard.","customers\u002Fcustomer-list",{"path":130,"title":131,"description":132,"order":122,"key":133},"\u002Fhelp\u002Fgetting-started\u002Fhow-the-bot-works","How the Fibly bot works","An overview of the architecture, from the customer's question to handing the matter over to your team.","getting-started\u002Fhow-the-bot-works",{"path":135,"title":136,"description":137,"order":122,"key":138},"\u002Fhelp\u002Finstallation\u002Fwordpress","Installing on WordPress","Three ways to add the Fibly widget to a WordPress-based site.","installation\u002Fwordpress",{"path":140,"title":141,"description":142,"order":122,"key":143},"\u002Fhelp\u002Fconversations\u002Flist-and-filters","List and filters","How to filter, sort, and find conversations in the Fibly dashboard.","conversations\u002Flist-and-filters",{"path":145,"title":146,"description":147,"order":122,"key":148},"\u002Fhelp\u002Fanalytics\u002Foverview","Overview","What the metric tiles and charts on the Fibly panel's home screen show.","analytics\u002Foverview",{"path":150,"title":151,"description":152,"order":122,"key":153},"\u002Fhelp\u002Fbilling\u002Fplans","Plans","A comparison of the Starter, Professional, and Enterprise plans in Fibly, plus the available add-ons.","billing\u002Fplans",{"path":155,"title":156,"description":157,"order":122,"key":158},"\u002Fhelp\u002Flive-support\u002Ftaking-over-a-conversation","Taking over a conversation","How to take a conversation over from the bot and handle it personally as an agent.","live-support\u002Ftaking-over-a-conversation",{"path":160,"title":161,"description":162,"order":122,"key":163},"\u002Fhelp\u002Fteam-and-account\u002Fteam-members","Team members","How to invite, edit, and remove a user in the Fibly dashboard.","team-and-account\u002Fteam-members",{"path":165,"title":166,"description":167,"order":122,"key":168},"\u002Fhelp\u002Fwidget\u002Fappearance","Widget appearance","How to match the colors, button text, and chat window title to your brand.","widget\u002Fappearance",{"path":170,"title":171,"description":172,"order":122,"key":173},"\u002Fhelp\u002Ftroubleshooting\u002Fwidget-not-appearing","Widget not appearing","What to check when the chat button doesn't show up after embedding the script on your site.","troubleshooting\u002Fwidget-not-appearing",{"path":175,"title":176,"description":177,"order":87,"key":178},"\u002Fhelp\u002Ftroubleshooting\u002Fbot-gives-wrong-answers","Bot gives wrong answers","What to do when the bot answers inaccurately, mixes up facts, or makes things up.","troubleshooting\u002Fbot-gives-wrong-answers",{"path":180,"title":181,"description":182,"order":87,"key":183},"\u002Fhelp\u002Fanalytics\u002Fcontrol-center","Control Center","Advanced escalation analytics, bot confidence breakdown, and recommendations in the Fibly panel.","analytics\u002Fcontrol-center",{"path":185,"title":186,"description":187,"order":87,"key":188},"\u002Fhelp\u002Fbilling\u002Fcredits-and-usage","Credits and usage","What AI credits are, how many a single bot message consumes, and where to check your current usage.","billing\u002Fcredits-and-usage",{"path":190,"title":191,"description":192,"order":87,"key":193},"\u002Fhelp\u002Fcustomers\u002Fcustomer-profile","Customer profile","How to edit customer details, add notes, review conversation history, and anonymize data in line with GDPR.","customers\u002Fcustomer-profile",{"path":195,"title":196,"description":197,"order":87,"key":198},"\u002Fhelp\u002Flive-support\u002Fending-a-conversation","Ending a conversation","How to hand a conversation back to the bot or close it with a resolution outcome.","live-support\u002Fending-a-conversation",{"path":200,"title":201,"description":202,"order":87,"key":203},"\u002Fhelp\u002Fgetting-started\u002Ffirst-login","First login","How to accept your Fibly invitation and get access to the admin dashboard.","getting-started\u002Ffirst-login",{"path":205,"title":206,"description":207,"order":87,"key":208},"\u002Fhelp\u002Fknowledge-base\u002Fimport-markdown","Import Markdown files","How to import existing documentation in Markdown format into the Fibly knowledge base.","knowledge-base\u002Fimport-markdown",{"path":210,"title":211,"description":212,"order":87,"key":213},"\u002Fhelp\u002Finstallation\u002Fshopify","Installing on Shopify","How to add the Fibly widget to a Shopify store by editing the theme.liquid file.","installation\u002Fshopify",{"path":215,"title":216,"description":217,"order":87,"key":218},"\u002Fhelp\u002Fbot-configuration\u002Fmessages","Messages","How to set the bot's first message and choose one of three conversational personalities.","bot-configuration\u002Fmessages",{"path":220,"title":221,"description":222,"order":87,"key":223},"\u002Fhelp\u002Fteam-and-account\u002Froles-and-permissions","Roles and permissions","What the Admin, Manager, and Agent can do in the Fibly dashboard.","team-and-account\u002Froles-and-permissions",{"path":225,"title":226,"description":227,"order":87,"key":228},"\u002Fhelp\u002Fwidget\u002Fwelcome-notification","Welcome notification","How to set a short message that encourages the customer to open the chat.","widget\u002Fwelcome-notification",{"path":230,"title":231,"description":232,"order":98,"key":233},"\u002Fhelp\u002Fconversations\u002Fclosing-a-conversation","Closing a conversation","How to mark finished conversations as resolved or unresolved, and why it matters.","conversations\u002Fclosing-a-conversation",{"path":235,"title":236,"description":237,"order":98,"key":238},"\u002Fhelp\u002Fbot-configuration\u002Fhuman-support","Human support","How to configure handing conversations over to your team when the bot can't handle a question.","bot-configuration\u002Fhuman-support",{"path":240,"title":241,"description":242,"order":98,"key":243},"\u002Fhelp\u002Finstallation\u002Fwix","Installing on Wix","How to add the Fibly widget to a Wix site through the site settings panel.","installation\u002Fwix",{"path":99,"title":5,"description":93,"order":98,"key":95},{"path":246,"title":247,"description":248,"order":98,"key":249},"\u002Fhelp\u002Fgetting-started\u002Fquick-start","Quick start","A checklist for first launching the bot, from logging in to the first conversation.","getting-started\u002Fquick-start",{"path":251,"title":252,"description":253,"order":98,"key":254},"\u002Fhelp\u002Fbilling\u002Fteam-seats","Team seats","What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.","billing\u002Fteam-seats",{"path":256,"title":257,"description":258,"order":98,"key":259},"\u002Fhelp\u002Fteam-and-account\u002Fuser-profile","User profile","How to change your first name, last name, and review your account details in the Fibly dashboard.","team-and-account\u002Fuser-profile",{"path":261,"title":262,"description":263,"order":98,"key":264},"\u002Fhelp\u002Fknowledge-base\u002Fmanually-written-article","Writing articles manually","How to write knowledge base articles in the Fibly editor, in visual or source mode.","knowledge-base\u002Fmanually-written-article",{"path":266,"title":267,"description":268,"order":269,"key":270},"\u002Fhelp\u002Fconversations\u002Fai-assist","AI assist for agents","How to generate a draft reply based on your knowledge base while handling a conversation.",4,"conversations\u002Fai-assist",{"path":272,"title":273,"description":274,"order":269,"key":275},"\u002Fhelp\u002Fteam-and-account\u002Fchanging-password","Changing your password","How to update the password for your Fibly account.","team-and-account\u002Fchanging-password",{"path":82,"title":83,"description":277,"order":269,"key":278},"How to temporarily hide the chat button without removing the code from your site.","widget\u002Fenabling-and-disabling",{"path":280,"title":281,"description":282,"order":269,"key":283},"\u002Fhelp\u002Finstallation\u002Fprestashop","Installing on PrestaShop","How to install the official Fibly module in a PrestaShop store.","installation\u002Fprestashop",{"path":285,"title":286,"description":287,"order":269,"key":288},"\u002Fhelp\u002Fbilling\u002Finvoices","Invoices","Where to find your invoices, what their payment statuses mean, and how to download a PDF.","billing\u002Finvoices",{"path":290,"title":291,"description":292,"order":269,"key":293},"\u002Fhelp\u002Fbot-configuration\u002Fknowledge-base-context","Knowledge base context","How to set the depth of prerequisites the bot takes into account when answering.","bot-configuration\u002Fknowledge-base-context",{"path":295,"title":296,"description":297,"order":269,"key":298},"\u002Fhelp\u002Ftroubleshooting\u002Fno-email-notifications","No email notifications","What to check when you're not receiving escalation emails or the weekly summary.","troubleshooting\u002Fno-email-notifications",{"path":300,"title":301,"description":302,"order":269,"key":303},"\u002Fhelp\u002Fknowledge-base\u002Fpinning-articles","Pinning articles","How to choose up to three key articles that your Fibly bot reads before every answer.","knowledge-base\u002Fpinning-articles",{"path":305,"title":306,"description":307,"order":308,"key":309},"\u002Fhelp\u002Fbilling\u002Fchanging-plan","Changing your plan","How to move to a higher or lower plan in Fibly.",5,"billing\u002Fchanging-plan",{"path":311,"title":312,"description":313,"order":308,"key":314},"\u002Fhelp\u002Ftroubleshooting\u002Fconversation-not-in-live-support","Conversation not appearing in Live support","Diagnosing the situation where a customer asks for a human but the conversation doesn't reach the agent queue.","troubleshooting\u002Fconversation-not-in-live-support",{"path":316,"title":317,"description":318,"order":308,"key":319},"\u002Fhelp\u002Finstallation\u002Fsquarespace","Installing on Squarespace","How to embed the Fibly widget on a Squarespace site through the \"Code Injection\" section.","installation\u002Fsquarespace",{"path":321,"title":322,"description":323,"order":308,"key":324},"\u002Fhelp\u002Fknowledge-base\u002Fprerequisites","Prerequisites","How to link knowledge base articles into groups that your Fibly bot reads together.","knowledge-base\u002Fprerequisites",{"path":326,"title":327,"description":328,"order":329,"key":330},"\u002Fhelp\u002Fknowledge-base\u002Fcontent-quality","Content quality","How Fibly automatically assesses knowledge base articles and what each status means.",6,"knowledge-base\u002Fcontent-quality",{"path":332,"title":333,"description":334,"order":329,"key":335},"\u002Fhelp\u002Finstallation\u002Fdomain-verification","Domain verification","How to confirm that you own the domain where you're embedding the Fibly widget.","installation\u002Fdomain-verification",{"path":337,"title":338,"description":339,"order":329,"key":340},"\u002Fhelp\u002Finstallation\u002Fcustom-website","Installing on a custom website","How to embed the Fibly widget in plain HTML, Next.js, Nuxt, Vue, and React.","installation\u002Fcustom-website",{"path":342,"title":343,"description":344,"order":329,"key":345},"\u002Fhelp\u002Fteam-and-account\u002Fweekly-summary","Weekly summary","A weekly email with metrics on your bot's performance and improvement suggestions.","team-and-account\u002Fweekly-summary",{"path":347,"title":348,"description":349,"order":350,"key":351},"\u002Fhelp\u002Fknowledge-base\u002Fbest-practices","Best practices","Tips for writing, organizing, and maintaining your Fibly bot's knowledge base.",7,"knowledge-base\u002Fbest-practices",{"path":353,"title":354,"description":355,"order":350,"key":356},"\u002Fhelp\u002Finstallation\u002Finstallation-verification","Installation verification","How to check that the Fibly widget works correctly after embedding it on your site.","installation\u002Finstallation-verification",{"path":358,"title":359,"description":360,"order":361,"key":362},"\u002Fhelp\u002Fgetting-started","Getting started","What Fibly is, how the bot works, and what to prepare before your first login.",10,"getting-started\u002Findex",{"path":364,"title":365,"description":366,"order":367,"key":368},"\u002Fhelp\u002Finstallation","Widget installation","How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.",20,"installation\u002Findex",{"path":370,"title":371,"description":372,"order":373,"key":374},"\u002Fhelp\u002Fwidget","Widget","How to customize the appearance, content, and behavior of the chat widget on your website.",25,"widget\u002Findex",{"path":376,"title":377,"description":378,"order":379,"key":380},"\u002Fhelp\u002Fknowledge-base","Knowledge base","How to build and maintain the knowledge base your Fibly bot draws its answers from.",30,"knowledge-base\u002Findex",{"path":382,"title":383,"description":384,"order":385,"key":386},"\u002Fhelp\u002Fconversations","Conversations","How to browse, filter, and analyze customer conversations with the bot and your team.",35,"conversations\u002Findex",{"path":388,"title":389,"description":390,"order":391,"key":392},"\u002Fhelp\u002Fbot-configuration","Bot configuration","How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.",40,"bot-configuration\u002Findex",{"path":394,"title":395,"description":396,"order":397,"key":398},"\u002Fhelp\u002Flive-support","Live support","How to handle conversations waiting for an agent, take them over from the bot, and end them.",45,"live-support\u002Findex",{"path":400,"title":401,"description":402,"order":403,"key":404},"\u002Fhelp\u002Fanalytics","Analytics","How to read the metrics and charts about your bot's and your team's work in the Fibly panel.",50,"analytics\u002Findex",{"path":406,"title":407,"description":408,"order":409,"key":410},"\u002Fhelp\u002Fcustomers","Customers","How to view and manage the profiles of people who have talked to the bot on your website.",55,"customers\u002Findex",{"path":412,"title":413,"description":414,"order":415,"key":416},"\u002Fhelp\u002Fteam-and-account","Team and account","How to manage team members, roles, your own profile, and access security.",60,"team-and-account\u002Findex",{"path":418,"title":419,"description":420,"order":421,"key":422},"\u002Fhelp\u002Fbilling","Billing","How plans, AI credits, team seats, and invoices work in Fibly.",65,"billing\u002Findex",{"path":424,"title":425,"description":426,"order":427,"key":428},"\u002Fhelp\u002Ftroubleshooting","Troubleshooting","Diagnosing the most common issues with the widget and the Fibly dashboard.",999,"troubleshooting\u002Findex",1782382441388]