Skip to content
ENPL
Log in

Features

Everything your customer support needs

Fibly pairs AI with a simple dashboard for your team, so your customers get great answers in seconds.

01

AI answers

The bot understands what your customer is really asking and answers instantly — drawing on your docs, FAQ, and anything else you give it.

  • Answers grounded in your documentation and FAQ
  • Understands the whole conversation, not single messages
  • Gets sharper with every conversation
app.fibly.io
Zrzut ekranu aplikacji Fibly
02

Easy setup

Add Fibly to your site in minutes. Paste a short snippet of code and you're live — no developer or technical know-how required.

  • Install with just a few lines of code
  • Works with any website and any CMS
  • Proven on WordPress, Shopify, and other platforms
app.fibly.io
Zrzut ekranu aplikacji Fibly

Every channel, one inbox

Your customers reach out wherever suits them — your website, email, WhatsApp, Messenger, and Instagram. Fibly answers on every one of those channels, and all the conversations gather in a single inbox.

ConversationsAll channels
  • Mark R.WhatsApp

    Where's my order?

    2 min
  • Anna Z.Web chat

    Do you ship abroad?

    12 min
  • Julia P.Messenger

    Is this model in stock?

    1 hr
  • ACME LtdEmail

    Question about an invoice

    3 hrs
Website, email, WhatsApp, Messenger, and Instagram
Every conversation in one Conversations view
The same bot and knowledge base on every channel

Integrations

A bot that doesn't just talk. It works inside your tools.

Connect Calendly and the bot books a meeting right in the conversation; connect PrestaShop and it looks up order status and stock — all without sending the customer elsewhere. And it's just the start: more integrations are on the way.

Calendly

Books meetings

Checks your calendar and schedules a call right in the chat.

PrestaShop

Checks stock & orders

Looks up order status and product availability in your PrestaShop store, right in the chat.

Coming soon

More integrations on the way

We're actively building more tools. Stay tuned.

And a lot more

An analytics dashboard, a look that matches your brand, and human handoff, ready from day one.

Analytics dashboard

See how the bot handles conversations, what customers ask most, and where your knowledge base falls short — so you always know what to improve.

Analytics dashboard

A look that's yours

The chat should feel like it has always been part of your site. Tune the colors, the style, and the way the bot speaks to your customers.

Handoff to a human

When a customer asks something the bot can't help with, the conversation goes to your team — full chat history included. No one has to ask the same thing twice.

24/7

Always there for your customers

Ready to take a break from repetitive customer questions?

Join the businesses already running Fibly. Set up your bot in minutes and give your team its time back from day one.