Features
Everything your customer support needs
Fibly pairs AI with a simple dashboard for your team, so your customers get great answers in seconds.
AI answers
The bot understands what your customer is really asking and answers instantly — drawing on your docs, FAQ, and anything else you give it.
- Answers grounded in your documentation and FAQ
- Understands the whole conversation, not single messages
- Gets sharper with every conversation
Easy setup
Add Fibly to your site in minutes. Paste a short snippet of code and you're live — no developer or technical know-how required.
- Install with just a few lines of code
- Works with any website and any CMS
- Proven on WordPress, Shopify, and other platforms
Analytics dashboard
See how the bot handles conversations, what customers ask most, and where your knowledge base falls short — so you always know what to improve.
- Conversation stats and customer satisfaction ratings
- The most common topics at a glance
- Reports and data export
A look that's yours
The chat should feel like it has always been part of your site. Tune the colors, the style, and the way the bot speaks to your customers.
- Any colors and widget style you like
- The bot's tone of voice matched to your brand
- A consistent look with the rest of your site
Handoff to a human
When a customer asks something the bot can't help with, the conversation goes to your team — full chat history included. No one has to ask the same thing twice.
- The bot knows when to bring in a human
- Your agent sees the full conversation right away
- Notifications in the dashboard and by email
Available 24/7
Customers reach out whenever they get a moment — late at night, on weekends, over the holidays. Fibly answers right away, with no extra hires and no overtime.
- Works after hours, on weekends, and on holidays
- Replies instantly, at any time of day
- Lower support costs outside business hours
24/7
Always there for your customers
