Getting started
What Fibly is, how the bot works, and what to prepare before your first login.
How can we help you?
Guides, instructions, and answers to questions about setting up and working with Fibly day to day.
Categories
Widget installation
How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.
Widget
How to customize the appearance, content, and behavior of the chat widget on your website.
Channels
Connect Fibly to the places your customers already write to you — web chat, email, WhatsApp, Facebook Messenger, and Instagram — and answer everything from one inbox.
Knowledge base
How to build and maintain the knowledge base your Fibly bot draws its answers from.
Tools
Connect tools so your bot can take actions during a conversation — like checking availability and booking meetings with Calendly.
Conversations
How to browse, filter, and analyze customer conversations with the bot and your team.
Bot configuration
How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.
Live support
How to handle conversations waiting for an agent, take them over from the bot, and end them.
Analytics
How to read the metrics and charts about your bot's and your team's work in the Fibly panel.
Customers
How to view and manage the profiles of people who have talked to the bot on your website.
Team and account
How to manage team members, roles, your own profile, and access security.
Billing
How plans, AI credits, team seats, and invoices work in Fibly.
Troubleshooting
Diagnosing the most common issues with the widget and the Fibly dashboard.
Still need help?
Didn't find an answer? Drop us a line – we usually reply within a few hours on business days.