Getting started
What Fibly is, how the bot works, and what to prepare before your first login.
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Guides, instructions, and answers to questions about setting up and working with Fibly day to day.
What Fibly is, how the bot works, and what to prepare before your first login.
How to embed the Fibly widget on your website. Ready-made instructions for the most popular platforms.
How to customize the appearance, content, and behavior of the chat widget on your website.
How to build and maintain the knowledge base your Fibly bot draws its answers from.
How to browse, filter, and analyze customer conversations with the bot and your team.
How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.
How to handle conversations waiting for an agent, take them over from the bot, and end them.
How to read the metrics and charts about your bot's and your team's work in the Fibly panel.
How to view and manage the profiles of people who have talked to the bot on your website.
How to manage team members, roles, your own profile, and access security.
How plans, AI credits, team seats, and invoices work in Fibly.
Diagnosing the most common issues with the widget and the Fibly dashboard.
Didn't find an answer? Drop us a line – we usually reply within a few hours on business days.