SaaS support and onboarding on autopilot
Fibly answers from your documentation, checks a customer's plan and invoices through your API, and hands the hard cases to your team with the full history. Cheaper than another hire on support.
Fibly Chat
connected to your billing API
Two things at once
Fibly isn't just another chat widget. It takes repetitive support off your team and helps close sales.
24/7
Trial sign-ups happen at midnight too. Fibly replies right away.
Hundreds of chats
All at once, with no queue. Even on release day.
3 languages
Polish, English and German — Fibly answers in the customer's language. More on the way.
What it takes on
Questions Fibly answers on its own
From your documentation and from the data you expose through your API. No waiting for an agent.
Billing and invoices
"What's this charge?", "where's my invoice?", "how do I change my card?" — the bot checks the subscription and invoices through your API and answers precisely.
Plan limits and features
Which features are on which plan, how many seats are left, what happens past the limit. Always current, from your pricing.
How-to questions
Step-by-step instructions from your docs, with a link to the right article. The bot learns from a URL or from Markdown files.
Login and account access
Password resets, 2FA, team invites, changing the account email. The most common tickets, handled in chat.
Trials that turn into customers
The bot answers pre-sale questions, points to the right plan and books a call with sales when the customer is ready.
Bugs reach your team with context
When it's a bug rather than a question, Fibly collects the details and hands the case to your team together with the whole conversation.
Two jobs off your plate
Fibly takes over support and inbound sales
It doesn't replace people on the hard cases — it takes the repetitive work off them and hands over the rest with full context.
Support, mostly automatic
The bot answers from your documentation and from data it fetches through your API. When it can't help, it hands the conversation to your team — live in the dashboard, or by email with the full history.
- Knowledge base from a URL, Markdown files and your own articles
- Live customer data through webhook tools
- Chat, email, WhatsApp, Messenger and Instagram in one inbox
Inbound sales
In sales mode Fibly engages visitors, answers pre-sale questions, qualifies leads and books calls through Calendly. Hot leads go to a human.
- Sales mode with sales stages on conversations
- A welcome notification that opens the conversation
- Meetings through Calendly, payments through Stripe
Every channel
One inbox for every conversation
Your customers reach out wherever suits them — your website, email, WhatsApp, Messenger or Instagram. Fibly answers on all of them and brings every conversation together in one place.
- Every message in a single inbox
- The same bot and knowledge base on every channel
- Filter conversations by channel in one click
For teams that have a stack
Plugs into what you already run
You don't need a ready-made integration for your system. An API is enough — the rest is configured in the Fibly dashboard.
Webhook API tool builder
Turn any HTTPS endpoint into a tool the bot can call: subscription status, invoice list, seat count. Per tool you decide whether it requires the customer's verified email and an explicit confirmation. Every call can carry a signed token you verify on your side.
MCP client in chat
Expose an MCP server and the bot will discover its tools and use them in customer conversations — no per-endpoint setup.
Reports and AI insights
Control Center shows resolution rate, confidence and the top reasons for escalation. AI insight cards and a weekly summary tell you which article to write next.
Fibly MCP server
Your own agents will pull reports, search conversations and act on Fibly through MCP.
How a tool is built
Custom webhook tools documentation01
Add a connection — your API's base URL and credentials.
02
Describe a tool — method, path, parameters and when the bot should use it.
03
Set the gates — email verification and customer confirmation.
04
Test it from the dashboard and switch it on.
Cost
Support that doesn't grow with your customer count
Repetitive questions about billing, limits and setup are most of a SaaS support queue. Fibly takes them, your team handles the rest.
- Fewer tickets for people, faster replies
- No overtime, no weekend shifts
- Scale without another hire
Retention
A customer who gets an answer stays
Most churn starts with getting stuck early. The bot guides onboarding, answers feature questions and spots the moments when a higher plan makes sense.
- Onboarding help before the customer types "cancel"
- Feature and plan answers from your pricing
- Hot leads and upsells passed to sales
Calculator
How much does your team lose on repetitive tickets?
Drag the sliders to fit your product. We estimate the support time Fibly takes off your plate.
Saved per month
PLN 3,375
per year PLN 40,500
75 h
hours recovered per month
560
tickets handled by AI
Want to see this on your own data? We'll show you the bot answering questions from your product.
an estimate based on your assumptions
We'll show you the bot on your product
30 minutes, no commitment. We'll talk through your needs and show how Fibly can answer your customers.
- We reply within one business day
- No contract and no setup fees to start
- You talk to the team that builds the product
Przemysław Markwart
Implementation consultant
Questions SaaS teams ask us
Do I need a developer?
Not for the basics: paste the widget snippet, point Fibly at your docs URL, and it answers. Connecting your API through webhook tools takes a developer an afternoon — one connection and a handful of tools.
What can the bot read from my system?
Whatever you expose. A tool is a single HTTP call to your API: subscription status, invoices, seats, usage. Fibly never sees your database, only the response you return.
Can it take actions, not just answer?
Yes — a tool can be a POST or PUT as well as a GET. For sensitive actions turn on identity verification (the customer confirms their email first) and confirmation (the customer approves the specific call).
How is my API protected?
You choose the authentication (basic or bearer), and Fibly can sign every call with a short-lived token you verify against a public key. Custom webhooks are in controlled rollout — we enable them on request.
Does it work inside the logged-in part of my app?
The widget is a script snippet, so it works on any page, including your customer dashboard. Before the bot looks anything up, the customer verifies their email in the chat.
What happens when it can't help?
It hands the conversation to your team with the full history. If nobody picks it up within the set time, you get an email with a summary.
What does it cost?
You start on a free plan; paid plans scale with the number of conversations. See the pricing page for details.