Fibly runs your store's support and sells even at 2 a.m.
Fibly connects to your store and answers questions about orders, delivery and stock on its own. When a customer hesitates, it helps them pick and buy. Cheaper than another hire on support.
Fibly Chat
connected to your PrestaShop
Two things at once
Fibly isn't just another chat widget. It takes support off your plate and helps close sales.
24/7
Evenings, weekends, holidays and peak season. No overtime.
Hundreds of chats
All at once, with no queue. Even on Black Friday.
Every language
A customer from Germany writes in German, you read it in English.
Every channel
One inbox for every conversation
Your customers reach out wherever suits them — your website, email, WhatsApp, Messenger or Instagram. Fibly answers on all of them and brings every conversation together in one place.
- Every message in a single inbox
- The same bot and knowledge base on every channel
- Filter conversations by channel in one click
Sound familiar?
Five questions that eat half your day
Always the same, always urgent. Fibly answers them from your store data and your knowledge base.
“Where's my order?”
The bot checks the order status in PrestaShop and gives the tracking number and expected delivery date.
“How much is shipping and when will it arrive?”
It knows your delivery methods, free-shipping thresholds and cut-off times. It answers in one sentence.
“Is size M in stock?”
It checks variant availability and suggests an alternative when something is out of stock.
A message in English at 11:40 p.m.
An overseas customer gets an answer in their own language right away, instead of waiting until morning.
A weekend and 40 new messages
On Monday you find handled conversations, not a queue. Only what needs a human reaches you.
And the questions the bot can't answer?
They go to your team with the full conversation history. Nothing gets lost and no one starts from scratch.
01 — Support cost
Pay less than for another person on support
Repetitive questions stop landing on you and your team. You don't have to hire, train, or pay anyone to cover evenings.
- The bot handles most enquiries on its own, without you
- One inbox: chat, email, WhatsApp, Messenger, Instagram
- No queue at peak season, even with hundreds of chats at once
02 — Sales
An agent that helps choose and close the purchase
A customer hesitating in the cart usually just leaves. Fibly asks a few questions, matches the product and guides them to checkout.
- Picks products from your catalog — only what's in stock
- Advises on size, variant and accessories like a good shop assistant
- Points out the free-shipping threshold and clears up doubts before checkout
Calculator
How much does your store lose on repetitive questions?
Drag the sliders to fit your store. We estimate the support time Fibly takes off your plate.
Saved per month
PLN 1,890
per year PLN 22,680
42 h
hours recovered per month
420
chats handled by AI
Want to see this on your own data? We'll show you the bot answering questions from your store.
an estimate based on your assumptions
Integrations
We connect to your store, not the other way around
On PrestaShop the bot sees orders and stock levels. More platforms are coming, and the on-site chat itself works no matter what your store runs on.
PrestaShop
Available nowThe bot reads order statuses, tracking numbers and variant availability straight from your store.
Shopify
Shoper
WooCommerce
BaseLinker
No PrestaShop? The chat and knowledge base work on any site, you just paste one line of code. You'll get the order integration once we support your platform.
Onboarding From zero to your first customer conversation today
01
Connect your store and knowledge
You give it your store address, terms and FAQ. The bot learns from your content and answers the way you would.
02
Turn on the chat
A PrestaShop plugin or one line of code in your template. No developer and no changes to your store.
03
Read conversations, refine answers
In the panel you see what customers ask and what's missing from the knowledge base. You fix it in one click.
You run the store, Fibly talks to your customers.
Before you ask
How does the bot know what to answer?
From your site, terms, FAQ and files you upload, plus your store data with the PrestaShop integration. It won't make up your returns policy.
What if the bot gets it wrong?
When it isn't sure, it hands the conversation to your team along with the history. In the panel you see every conversation and can improve the knowledge base.
Do customers know they're talking to AI?
Yes, the chat is clearly labelled, and you decide the tone and the assistant's name. Customers can ask for a human at any point.
What about GDPR and order data?
We keep data on servers in the European Union, transmission is encrypted, and you decide the scope of the integration yourself.
We'll show you the bot on your store
30 minutes, no commitment. We'll talk through your needs and show how Fibly can help your store.
- We reply within one business day
- No contract and no setup fees to start
- You talk to the team that builds the product
Przemysław Markwart
Implementation consultant