Pricing

Simple, transparent pricing

No hidden costs. You only pay for what you actually use.

Free

To get you started

0 zł /month

250 credits/monthOne AI-generated message uses 10 credits. Messages from your customers don't use any credits.
1 operator seatAccounts for the team members who handle chat and manage your chatbot.
Basic customisation
Email support
Basic analytics

Get started

Starter

For small teams

149 zł /month

5,000 credits/monthOne AI-generated message uses 10 credits. Messages from your customers don't use any credits.
3 operator seatsAccounts for the team members who handle chat and manage your chatbot.
Basic customisation
Email support
Basic analytics

Get started

Professional

For growing businesses

499 zł /month

20,000 credits/monthOne AI-generated message uses 10 credits. Messages from your customers don't use any credits.
10 operator seatsAccounts for the team members who handle chat and manage your chatbot.
Full customisation
Priority supportYour tickets jump to the front of the queue — we answer them first, ahead of requests on the basic plans.
Advanced analytics

Get started

Enterprise

For large organisations

Custom

Unlimited credits
Unlimited operator seatsAccounts for the team members who handle chat and manage your chatbot.
Dedicated account manager
Advanced integrations
Custom SLA termsOn the Enterprise plan we're ready to negotiate custom SLA terms tailored to your organisation's requirements.

Prices shown are exclusive of VAT

How do credits work?

1 AI message= 10 credits

Messages from your customers don't use any credits

Compare plans

Features	Free	Starter	Professional	Enterprise
Messaging & AI
Credits/month	250	5,000	20,000	Unlimited
Customer messages
AI responses
Team
Operator seats	1	3	10	Unlimited
Roles & permissions
Analytics
Basic analytics
Advanced analytics
Support
Email support
Priority support Your tickets jump to the front of the queue — we answer them first, ahead of requests on the basic plans.
Dedicated account manager
Custom SLA terms On the Enterprise plan we're ready to negotiate custom SLA terms tailored to your organisation's requirements.
Integrations
Basic customisation
Full customisation
External integrations
Add-ons
Extra 1,000 credits		49 zł/mo	49 zł/mo	Included
Extra 5,000 credits		219 zł/mo	219 zł/mo	Included
Extra 10,000 credits		349 zł/mo	349 zł/mo	Included
Extra operator seat		15 zł/mo	15 zł/mo	Included

Frequently asked questions

Credits are Fibly's billing unit. Every AI-generated message uses 10 credits. Messages from your customers (chat users) don't use any credits. Unused credits don't roll over to the next month.

Operator seats are accounts for the team members who handle live chat and manage your chatbot. Each seat lets one person log in to the Fibly dashboard and talk to customers. The number of seats depends on your plan — you can also buy extra seats.

Yes, you can change your plan whenever you like. Upgrades take effect immediately. Downgrades take effect from the next billing period.

When you run out of credits, your chatbot keeps running but AI responses are paused temporarily. Customers can still leave a message that goes straight to your team. You can buy more credits or switch plans.

Yes — the easiest way to start is the Free plan: sign up yourself and try Fibly at no cost. If you'd like to try out the higher plans, get in touch with our sales team and we'll set up a trial for you.

We accept payment cards (Visa, Mastercard) and bank transfers. For the Enterprise plan we can tailor payment terms to your needs.

Not sure which plan to choose?

We'll help you pick the plan that fits your business best.

Free consultation, no commitment