Invoices

You will find every invoice issued for your use of Fibly in Settings, Billing, in the Invoices section. Each one is issued in PLN, at the end of the monthly billing period.

The invoices table

The table shows:

• Invoice number: a unique identifier issued by our billing system.
• Issue date: the day the document was generated.
• Due date: the date by which payment must be made.
• Gross amount: the full amount due (including VAT).
• Status: Paid, Unpaid, or Overdue.
• Actions: download the PDF.

Statuses

Paid

The invoice has been recorded as settled. No further action is needed on Fibly's side.

Unpaid

The invoice has been issued but not yet paid. The due date has not yet passed.

Overdue

The due date has passed and we have not recorded a payment. You will receive an email reminder, and if the invoice remains overdue for an extended period, we may suspend access to the bot until the amount is settled.

If you see an "Overdue" status but you have already paid the invoice, email us at kontakt@fibly.pl. It usually takes 1–2 business days for a bank payment to be recorded in our system.

Invoices in KSeF

Fibly invoices are issued in KSeF (the National e-Invoicing System), Poland's central, government-run system for exchanging invoices. The KSeF number and the full content of the document go directly to KSeF and are available to your accounting team through the same channel they use to receive all other invoices.

The PDF files you download from the Fibly dashboard are visualizations of the invoices issued in KSeF. They are intended for preview and supplementary archiving, but the original document remains the one registered in KSeF.

Downloading a PDF

In the Actions column, click the download icon to save the invoice visualization as a PDF. The file is suitable for previewing in the dashboard and for archiving in your own system. The original invoice is downloaded from KSeF.

Billing frequency

Invoices are issued once a month, in the first few days of the next billing period (for example, the invoice for January will appear in the first few days of February). The standard payment term is 14 days from the issue date.

Invoice details

The company details we use to issue your invoice (name, tax ID, address) are agreed with you during your first call with our sales team. If you need to change these details (for example, after a change of registered office), email us at kontakt@fibly.pl.

The new details will be applied from the next invoice; we do not correct invoices that have already been issued without a clear reason (a change of tax ID, an error in the company name).

What's next

To optimize your costs, check Credits and usage. If you regularly do not use your full allowance, you can probably move to a lower plan: Changing your plan.