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Bot configuration

How to set the brand, tone of voice, escalation behavior, and answer context for the Fibly bot.

Bot configuration lives in the Bot settings tab of the Fibly dashboard. It is made up of four sections, each responsible for a different aspect of how the bot works:

  • Brand: your website address and a short description of what you do. The bot uses this information as general context.
  • Messages: the first message the customer sees, plus one of three bot personalities (casual, informal, professional).
  • Human support: whether customers can ask to speak to an agent, and how long the bot should wait before sending an email requesting a handover.
  • Knowledge base context: how deeply the bot should reach for related articles when answering a question.

Tip: changes are only saved after you click Save at the bottom of the page. If you switch to another tab without saving, you will lose your changes. Fibly will warn you before navigating away.