Troubleshooting

Diagnosing the most common issues with the widget and the Fibly dashboard.

Here we collect detailed diagnostic guides for the most common issues. If you can't find an answer in any of the articles, write to us at kontakt@fibly.pl.

Articles

Widget not appearing: diagnosing the browser console, loading errors, and CSP policy.
Bot gives wrong answers: how to diagnose the source of inaccurate answers and improve your knowledge base.
No email notifications: what to check when you're not receiving escalation emails or the weekly summary.
Conversation not appearing in Live support: diagnosing escalations that didn't reach the agent queue.