Changing your plan

How to move to a higher or lower plan in Fibly, when the change takes effect, and how the difference is charged.

You move between plans yourself in Settings, Usage and billing, using the Change plan button on your subscription. Before you confirm anything, the dashboard shows exactly what will be charged and when the new plan starts.

Change plan moves you between paid plans only. If you are on the Free plan, you start a paid plan with Subscribe instead (see Starting a subscription), and a paid subscription cannot be moved down to the Free plan.

How to change your plan

Open Settings, Usage and billing and click Change plan.
Pick the plan you want to move to.
Read the summary. For a move to a higher plan it shows the amount due now, including VAT; for a move to a lower one it shows the date the change takes effect.
Confirm. A move up is charged to the card on file straight away.

Moving to a higher plan

The change applies immediately. You are charged only for the remainder of the current billing period, at the difference between the two plans, rather than for a full month. As soon as that payment is confirmed, the extra credits are added to your current allowance and the higher seat limit unlocks.

Your renewal date does not move. The next full charge falls on the same day it would have anyway, at the new plan's price.

Moving to a lower plan

The change is scheduled for the end of the current billing period, and nothing is charged now. Until that date you keep the plan you have paid for, with its full credit allowance and seat limit.

The subscription card shows the pending change, for example "Switching to Starter on 12 Sep", with a Cancel this change button next to it. Use that button if you change your mind; it drops the scheduled change and leaves you on your current plan.

We do not refund the difference for the part of the period you have already paid for, which is why the change waits rather than applying at once.

Why a change is sometimes charged when you expected it not to be

Whether a change counts as up or down is decided by the amount, not by the plan names: a change that costs money for the rest of the period is applied immediately, and one that does not is scheduled to period end. This matters if you subscribed a while ago and are on an older price, or if you are changing plan and add-ons at the same time. The summary in step 3 always reflects the actual calculation.

Seat limits block some downgrades

A change that would set your seat limit below the number of people who currently have dashboard access is refused, and the message tells you how many people to remove first. We never deactivate a colleague's account to make a plan change fit. Remove the people who no longer need access in Team members, then repeat the change.

When to move to a higher plan

Consider moving up if:

you regularly use more than 80% of your credits before the end of the billing period (see Credits and usage),
the seat limit does not let you add everyone who needs access to your team,
you want to unlock the widget's full level of personalization (see Plans), or a longer audit log history.

If it is only credits or only seats that you are short of, compare the price of the higher plan with the price of an add-on before you decide: Add-ons.

When to move to a lower plan

Consider moving down if:

you regularly use significantly less than 50% of your credits in a period,
you have fewer people on your team than the seat limit allows,
you do not use the Professional-only features, for example custom widget colors, Google Fonts or custom CSS.