Analytics
How to read the metrics and charts about your bot's and your team's work in the Fibly panel.
Fibly provides two screens with statistics on the bot's work:
- Overview: a quick look at activity (number of conversations, today, needing support) plus a chart of conversations over time. The default view after logging in.
- Control Center: advanced analytics on escalations, a breakdown of the bot's confidence, and recommendations for what to improve in the knowledge base.
Articles in this section
- Overview: metric tiles, an activity chart, recent conversations.
- Control Center: AI resolution rate, average confidence, escalation reasons, AI insights.
Related sections
- Conversations: the full list of conversations with filters.
- Billing: current AI credit usage in the billing period.