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Analytics

How to read the metrics and charts about your bot's and your team's work in the Fibly panel.

Fibly provides two screens with statistics on the bot's work:

  • Overview: a quick look at activity (number of conversations, today, needing support) plus a chart of conversations over time. The default view after logging in.
  • Control Center: advanced analytics on escalations, a breakdown of the bot's confidence, and recommendations for what to improve in the knowledge base.

Articles in this section

  • Overview: metric tiles, an activity chart, recent conversations.
  • Control Center: AI resolution rate, average confidence, escalation reasons, AI insights.
  • Conversations: the full list of conversations with filters.
  • Billing: current AI credit usage in the billing period.