Analytics
How to read the metrics and charts about your bot's and your team's work in the Fibly panel.
Fibly provides two screens with statistics on the bot's work:
- Overview (Dashboard in the side menu): a quick look at activity (active conversations, today's conversations, the AI resolution rate, conversations needing a person) plus a chart of conversations over time. The default view after logging in.
- Control Center (Analytics in the side menu): advanced analytics on escalations, a breakdown of the bot's confidence, and recommendations for what to improve in the knowledge base. Available to administrators and managers on the Starter plan and above.
Articles in this section
- Overview: metric tiles, an activity chart, the support queue, channels.
- Control Center: AI resolution rate, AI confidence on escalations, escalation reasons, AI insights.
Related sections
- Conversations: the full list of conversations with filters.
- Billing: current AI credit usage in the billing period.