Conversations
How to browse, filter, and analyze customer conversations with the bot and your team.
The Conversations tab is the central view of all conversations held in the widget on your website. Each conversation is a separate entry in the list, which you can open, review, mark with a status, or take over from the bot.
Articles in this section
- List and filters: how to search and filter conversations.
- Conversation details: the view of a single conversation, system messages, and customer data.
- Closing a conversation: how to mark conversations as resolved or unresolved.
- AI assist for agents: how to generate a draft reply based on your knowledge base.
Related sections
- Live support: how to take over conversations waiting for an agent.
- Bot configuration, Human support: when and how conversations are routed to your team.