Team seats
What the seat limit means, how to buy additional seats, and what happens when you exceed the limit.
A "seat" is a slot for one user with access to the Fibly dashboard. Each plan includes a set number of seats, which you can see in Settings, Usage and billing and in Team members.
The limit in your plan
- Free: 1 seat (no extra seats can be bought on this plan).
- Starter: 3 seats.
- Professional: 10 seats.
- Enterprise: agreed individually.
Every active member and every invited person takes up a seat. An invited person keeps their seat even after the invitation expires; the seat is freed only when you remove them from the team list.
Full plan comparison: Plans. You will find current limits and the prices of additional seats at fibly.co.uk/pricing.
What counts as a seat
All members with the Administrator, Manager, and Agent roles take up one seat each. The role does not affect the limit; every user counts the same.
The usage indicator in the dashboard
On the Team members screen you can see a counter of seats in use and the limit available in your plan. The color changes depending on occupancy:
- the normal color: below 70%,
- yellow: between 70% and 99%,
- red: limit reached.
What happens when you reach the limit
Attempting to invite another member when the limit is full will result in an error message. To continue:
- free up a seat: remove unused accounts, or remove invited people who never joined,
- or buy additional seats for PLN 15 net / month for each additional one (see Add-ons).
How to buy seats
- Open Settings, Usage and billing, click Manage add-ons and choose the seat add-on.
- Set how many extra seats you need.
- Confirm the payment. You are charged pro rata for the rest of the current billing period, and the full amount from the next renewal.
The new seats unlock as soon as the payment is confirmed, so you can go straight back to Team members and send the invitation that was blocked.
How to give up seats
Reducing the number of extra seats takes effect at the end of the current billing period. You keep the seats you have paid for until then, and the smaller amount is charged at the next renewal.
A reduction is refused if it would leave the limit below the number of people who currently have access. Remove those people first, then reduce the add-on. We never deactivate someone's account to make a billing change fit.
What's next
To reduce the number of seats in use, check Team members and, if needed, remove people who no longer work with Fibly. Remember that you can restore their access later with a new invitation.