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Domain verification

How to confirm that you own the domain where you're embedding the Fibly widget.

The Fibly widget only works on domains that have been verified in the panel. This safeguard protects your account against the widget being embedded on someone else's site and impersonating your brand.

Without this step, the script will load, but the widget won't appear.

Step 1: add the domain in the panel

  1. In the Fibly panel, go to Settings, Domains.
  2. Click Add domain.
  3. Enter your site's full address, e.g. https://yourstore.com.
  4. Save, and the system will generate a verification token.

Step 2: create a verification file on your site

On your domain, place a text file at the address:

https://yourstore.com/.well-known/fibly-verify.txt

The file's contents should be exactly:

fibly-verification=TOKEN_FROM_PANEL

Copy the TOKEN_FROM_PANEL value from the panel, without any extra spaces or newline characters.

Step 3: run the verification

Return to the panel and click Verify. Fibly will download the file from your server and compare its contents against the token. The domain's status will change from Pending to Verified.

If verification fails, you'll see a specific message:

MessageWhat it means
Verification file not foundThe file doesn't exist or is at a different address. Check the path.
File contents don't match the tokenThe file's contents contain a typo or an old token. Generate a new one.
Couldn't connect to the serverThe domain isn't responding. Check that the site is publicly accessible.
SSL certificate errorThe site doesn't support HTTPS or the certificate has expired.

How to create the file on different platforms

The way you upload the file depends on the platform that hosts your site:

  • Your own hosting / self-hosted WordPress: upload the file via FTP or the file manager in your hosting panel, to the public directory (usually public_html/.well-known/).
  • Shopify, Wix, Squarespace, hosted PrestaShop: these usually don't allow direct access to the .well-known/ directory. In that case, write to us at kontakt@fibly.pl and we'll help you arrange an alternative verification method.

Multiple domains

You can verify any number of domains, e.g. the Polish and international versions of your store, or your demo and production versions. You add each one separately, and each has its own token.

What's next

Once the domain is successfully verified, the widget will start loading. Check that everything is working by following the Installation verification article.